Trying to get in touch with Been Verified can feel like a bit of a runaround, especially when you're dealing with common frustrations like billing disputes or trying to cancel a subscription. It seems like everyone online is a detective these days, especially with shows like 'Love is Blind' making us all want to check the receipts on someone's past. If you've hit a wall, you're not alone. The main ways to reach them are by phone at 1-866-885-6520 or via email. Don't waste time searching in circles, you can find all the official info you need by visiting Been Verified directly on their website.
Different Ways to Contact Been Verified
Navigating customer service can be a pain. Here’s a quick breakdown of the best ways to contact Been Verified depending on what you need.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-866-885-6520 (6:00am - 11:30pm EST) | Urgent issues, billing problems, and getting a cancellation confirmation. |
| [email protected] | Non-urgent questions, providing documentation, or requesting data removal. | |
| Contact Form | Available on their Help Center page. | General inquiries or when you prefer a written record without using email. |
| Social Media | Facebook, X (Twitter) | Public complaints or questions, but direct support is not their main function here. |
Customer Support Channels
Here’s a more detailed look at each support channel.
a. 📞 Phone Support
This is often the most direct way to solve problems, especially complex ones.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Customer Support | 1-866-885-6520 | 6:00am – 11:30pm (EST), 7 days a week |
b. 📧 Email Support
Good for issues that aren't time-sensitive and require a paper trail.
| Purpose | Notes | |
|---|---|---|
| General & Billing Support | [email protected] | Average response time is typically 1–2 business days. |
| Opt-Out & Data Removal | Via their online opt-out form | This is a separate process from general support. |
c. 💬 Live Chat or Website Bot
Been Verified does not currently offer a live chat feature for support. Their website guides users toward their phone number or email contact form for assistance.
d. 📱 In-App Support
Support within the Been Verified app (iOS and Android) is limited. The app primarily directs you to the same resources as the website, such as the help center articles and the main customer service phone number. There isn't a dedicated in-app chat or ticket system.
⏱️ Estimated Response Times from Been Verified
Setting expectations is key. Don't expect an instant reply unless you're calling.
| Method | Expected Wait Time |
|---|---|
| Phone | 5–20 minutes (can be longer during peak hours) |
| 24–48 hours (business days) | |
| Contact Form | 24–48 hours (business days) |
| App | N/A (redirects to phone or email) |
🔍 Tips to Reach Support Faster from Been Verified
- Call early or late: Try calling right when they open (6:00am EST) or in the last hour before they close (after 10:00pm EST) to avoid the midday rush.
- Use the website first: For things like cancelling or opting out, the self-service tools on their website are faster than waiting for a person.
- Have your info ready: This is a big one. Don't make them wait while you search for your email.
Before You Call: What to Have Ready
Seriously, don't waste your own time. Before you even dial the number, make sure you have your account email address handy. Trust me, it's the very first thing they will ask for. If your issue is about a specific report, have the name and location you searched for ready. And if it's a billing problem, know the date and amount of the charge from your bank statement. Having this stuff ready makes the call go twice as fast.
Where to Quickly Solve Problems with Been Verified
Here’s a cheat sheet for getting the most common issues handled with the least amount of headache.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Cancelling Your Subscription | Website Self-Service | This is the fastest way. Only call if the website gives you an error. Get a confirmation email before you consider it done. |
| An Unrecognized Billing Charge | Phone Support (1-866-885-6520) | Phone agents have the most authority to investigate charges and process potential refunds. Emailing about this can take days. |
| Information in a Report is Wrong | Email or Contact Form | You'll want a written record of your dispute. Be very specific about which report and what information is incorrect. |
| Opting Your Info Out of Their Search | Opt-Out Page (Self-Service) | This is a completely separate process. Customer service reps will just direct you to the same online form. |
| Technical Glitch with the Website | Phone Support | It's easier to explain a technical bug to a person than to describe it in an email, and they can try to replicate it on their end. |
Additional Helpful Links for Been Verified
For additional resources, check out these official links:
Frequently Asked Questions about Been Verified Customer Service
What's the fastest way to contact Been Verified?
How do I file a complaint about Been Verified?
Where can I find my account detail number for Been Verified?
How long does it take for Been Verified to get back to me?
What's the quickest way to cancel a subscription with Been Verified?
Can I get a refund from Been Verified?
How do I opt out of having my info on Been Verified?
David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
