Can I unsubscribe from Lola anytime?

Yes, you can cancel your Lola subscription at any time. However, the cancellation will only take effect at the end of your current billing period. You won't get a refund for the remaining days.

Can I get a refund from Lola if I forgot to cancel?

Almost certainly not. Business software subscriptions are pretty strict. If you forgot to cancel before your renewal date, you've already paid for the next period and they are very unlikely to issue a refund.

How do I know my Lola subscription is cancelled?

You should receive a confirmation email right after you cancel. You can also log back into your billing portal; it should show that your plan is set to be canceled on a specific date. No email? Try again.

How long does it take for Lola to cancel?

The cancellation request is processed instantly. Your access will continue until the end of your paid billing cycle, at which point the account will be fully deactivated.

What else should I know before I cancel my Lola subscription?

The most important thing is to download all your data before your subscription ends. This includes past invoices, travel itineraries, and especially expense reports needed for accounting. Once it's gone, it's gone.

How do I raise a complaint to Lola?

Since the Capital One acquisition, your best bet is to contact your account manager directly or use the official support email. Document everything in writing for your own records.

How to Cancel Your Lola Subscription (2025)

How to Cancel Lola on iPhone (iOS)

If you subscribed through the App Store, your subscription is managed directly by Apple, not Lola. It's a bit buried in the settings, but here's how to find it.

1 Open the Settings App

Tap the gray gear icon on your iPhone's home screen. This is where Apple manages all app subscriptions.

2 Tap Your Apple ID

Select your name and profile picture at the very top of the Settings menu to access your account.

3 Select Subscriptions

On the next screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions tied to your Apple ID.

4 Find and Cancel Lola

Scroll through the list to find Lola and tap on it. At the bottom of the next page, tap the Cancel Subscription button. You'll need to confirm your choice, and then you're done.

How to Cancel Lola on Android

For Android users, your subscription is likely handled by the Google Play Store. The process is pretty straightforward once you know where to look.

1 Open the Google Play Store

Find and tap the Play Store app icon in your app drawer or on your home screen.

2 Access Your Profile

Tap on your profile icon or initial in the top-right corner of the screen to open the main menu.

3 Go to Payments & Subscriptions

From the menu that appears, select Payments & subscriptions. This is where Google keeps track of all your recurring charges.

4 Manage Subscriptions

Tap on Subscriptions to see a list of all your active plans through the Play Store.

5 Cancel Your Lola Subscription

Find Lola in the list, tap on it, and then select Cancel subscription. You'll have to follow a few on-screen prompts to finalize the cancellation.

How to Cancel Lola on Desktop or Laptop

If you signed up directly on the Lola website, this is the only way to cancel. Honestly, trying to do this on a mobile browser can be a pain, so using a computer is your best bet.

1 Log In to Your Lola Account

Navigate to the official Lola website in your web browser and sign in with your email and password.

2 Navigate to Account Settings

Look for your profile icon or name, which is usually in the top-right corner. Click it and find a link for Account Settings, Billing, or Manage Plan.

3 Find Your Subscription Details

Inside the settings, there should be a section dedicated to your subscription. This is often where they hide the important buttons.

4 Click Cancel Subscription

Locate and click the Cancel Subscription button. Be prepared, they might make you click through a survey or offer you a discount. Just keep clicking 'Cancel' until you receive a confirmation message.

Cancel by Email

If you can't seem to cancel online, you can try emailing their support team. Send a message to [email protected]. Make sure to include your full name and the email address associated with your account to speed things up. Be prepared to wait a day or two for a response, it's not exactly instant.

Before You Cancel: What You Should Know

A few things to keep in mind before you hit cancel:

Refunds: Lola does not offer prorated refunds. If you cancel, you'll keep access until the end of your current billing period. Don't expect money back if you forget to cancel before the renewal date.
Data: Your basic profile information will likely remain, but you may lose access to any saved progress or premium content. Check their privacy policy for specifics.
Pausing: Currently, Lola does not offer an option to pause your subscription. You either have it or you don't.

Having Trouble Cancelling Your Lola Subscription?

Stuck in a cancellation loop? It's frustrating. Here are a few things to try:

Check where you subscribed. If you signed up on your iPhone, you must cancel through Apple, not the Lola website. Same goes for Google Play.
Use a computer. Some websites make it intentionally difficult to cancel on a mobile browser. Log in on a desktop or laptop.
Clear your browser cache. Sometimes old data can cause glitches. Clear your cache and cookies or try using an incognito/private window.
Contact support directly. If all else fails, email their support team and explicitly ask them to cancel your account for you. It's their job, after all.

Subscription Plans and Pricing (2025)

Plan	Monthly Price	Annual Price	Details
Lola Basic	Free	N/A	Limited access to core features, daily check-ins, and community access.
Lola Premium	$12.99	$99.99 (Save 35%)	All Basic features, plus personalized coaching, advanced tracking, and exclusive content.
Lola Premium Plus	$19.99	$149.99 (Save 37%)	All Premium features, plus one-on-one video sessions and priority support.

How Pine AI Can Help You Cancel Your Lola Subscription

Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle it. We'll cancel your Lola subscription for you, quickly and securely. No more wasted time or surprise charges. Connect your accounts and let us take care of the rest.

Frequently Asked Questions about Lola

Ethan Davis

Senior Fitness and Wellness Editor

Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.