Founded in 2016, Lola provides organic period care subscriptions costing $11 to $45 monthly. Amidst viral TikTok debates about the "pink tax" and inflation, many users are cutting costs or switching to reusable discs. You could save over $130 annually by cancelling. However, data from Trustpilot highlights frustration, with users citing "shipping delays" and "hard to cancel" features among common complaints. If you want to avoid another charge, visit Lola. Whether using iOS or Android browsers, this guide helps you navigate the site to stop billing. Avoid the headache of unwanted boxes piling up.
How to Cancel Lola on iPhone (iOS)
Since Lola does not have a native iOS app, you will need to handle this via Safari. It can be a bit finicky on smaller screens.
How to Cancel Lola on Android
Android users also need to use the mobile web browser. The interface can be cluttered, so zoom in if you need to find the right link.
How to Cancel Lola on Desktop
Using a desktop is highly recommended. The 'Cancel' button is much harder to miss on a big screen compared to mobile.
Cancel by Email or Live Chat
If the website is glitching (which happens more than it should), you can try contacting support directly.
- Email: Send a request to help@mylola.com. Be explicit. Subject line: "CANCEL MY SUBSCRIPTION IMMEDIATELY." Include your full name and the email associated with the account.
- Response Time: They typically reply within 24 to 48 hours. If your renewal is tomorrow, do not rely on this method. You might get charged before they read it.
What is Lola Cancellation Policy
Lola requires you to cancel before your next order processes. Once an order is generated and you get that "Order Confirmed" email, it is too late. They do not offer refunds on processed orders, even if they haven't shipped yet. This is a huge point of contention on the Better Business Bureau, where users complain about being charged mere hours before trying to cancel. You must be proactive. If you cancel mid-cycle, you will not be charged again, but you will still receive (and pay for) any order already in the pipeline.
Before You Cancel Lola: What You Should Know
- Points Expiration: If you have accumulated rewards points, they usually vanish the moment you sever the subscription. Use them or lose them.
- Data Retention: Cancelling the sub does not delete your account. Your credit card info might stay on file. You should manually delete payment methods in the settings before leaving.
- Pause Option: They allow you to skip a month or pause. If you are just overstocked, this might be easier than a full cancel-and-resubscribe loop.
Having Trouble Cancelling Your Lola Subscription?
Stuck in a loop? Here are a few tricks that might help:
- Switch Devices: If the mobile site isn't loading the cancel button, log in from a laptop. The mobile overlay sometimes hides the footer links.
- Incognito Mode: Cookies can sometimes mess up the account dashboard. Try opening a private window.
- Check Third Parties: Did you sign up via a bundle or a third-party promo? You might need to cancel through that provider instead of the Lola site directly.
- Email Trail: If the button doesn't work, email them immediately to create a paper trail. This helps if you need to dispute the charge later.
Subscription Plans and Pricing (2025)
| Plan Type |
Approx. Cost |
Details |
| Tampon Subscription |
~$11 / box |
18 count box. Customizable absorbency. |
| Pads Subscription |
~$10 / box |
12 count box. Organic cotton topsheet. |
| Value Packs |
~$30 - $45 |
Bulk bundles (3+ boxes). Saves slightly on per-box cost. |
| First Period Kit |
~$34 |
One-time purchase usually, but check for auto-renew settings. |
How Pine AI Can Help You Cancel Your Lola Subscription
