So, you're ready to break up with HelloFresh. It happens. Founded in 2011, this meal-kit giant promised to make dinner easy, but maybe your wallet or your schedule needs a break. Whether you signed up for that special Patrick Mahomes box and are over it, or you're just tired of all the little plastic bags, canceling shouldn't be a headache. This guide covers canceling on desktop and mobile. With plans ranging from about $50 to over $200, you could save up to $4,000 a year by stopping your subscription. Let's get it done.
How to Cancel HelloFresh on Desktop or Laptop
Cancelling your HelloFresh subscription is most reliable when done through a web browser on a desktop or laptop. The mobile apps don't actually let you cancel directly and will just redirect you to the website anyway.
1 Log In to Your Account
Open your web browser and navigate to the HelloFresh website. Enter your email and password to log in to your account dashboard.
2 Navigate to Account Settings
Once logged in, find your name in the upper-right corner of the page. Click on it, and from the dropdown menu, select 'Account Settings'.
3 Find Your Plan Settings
In the Settings menu, look for the 'Plan settings' section. You should see details about your current subscription box. This is where they hide the important stuff.
4 Locate the Cancel Option
Scroll all the way to the bottom of the Plan settings page. Under the 'Status' section, you'll find a link that says 'Cancel plan'. It's often in smaller text, so look carefully.
5 Follow the Cancellation Prompts
After clicking 'Cancel plan', HelloFresh will ask you for a reason and likely present you with several offers to stay, like a discount or pausing your plan. You have to click through these prompts. Be persistent and confirm your cancellation until you see a final confirmation screen.
6 Check for a Confirmation Email
You should receive an email confirming your subscription has been cancelled. Keep this email for your records. If you don't get one within an hour, log back in to make sure your account status says 'Cancelled'.
How to Cancel HelloFresh on iPhone (iOS)
You cannot cancel your HelloFresh subscription directly through the iOS app or your Apple ID subscriptions. The app forces you to use a web browser to complete the cancellation.
1 Open the HelloFresh App
Tap the HelloFresh app icon on your home screen to open it.
2 Go to Your Settings
Tap the profile or settings icon, usually found in the bottom navigation bar. You're looking for your account details.
3 Find the Subscription Management Link
The app won't have a cancel button. Instead, you need to find a link for your 'Plan Settings' or 'Manage Subscription'. Tapping this will open a mobile browser window and take you to the HelloFresh website.
4 Follow the Website Cancellation Steps
Once you're on the website, you'll need to log in again. From there, follow the same steps as the desktop guide: go to Account Settings > Plan settings, scroll down, and click 'Cancel plan'. Be ready to decline their retention offers.
How to Cancel HelloFresh on Android
The Android app does not support direct cancellations. It functions as a portal to the mobile website, where you must complete the process.
1 Open the HelloFresh App
Launch the HelloFresh app from your app drawer.
2 Access Your Account Settings
Navigate to your profile or settings area within the app. This is typically represented by a person icon or a gear icon.
3 Open Plan Settings in a Browser
Just like the iPhone app, there is no in-app cancellation button. Look for a link to your 'Plan Settings'. This will launch your phone's web browser and direct you to the HelloFresh website.
4 Complete Cancellation on the Website
You may need to log in to your account in the browser. Then, navigate to Account Settings, find Plan settings, and scroll to the bottom to click 'Cancel plan'. Follow all the on-screen prompts to finalize it.
Cancel HelloFresh by Phone or Live Chat
If navigating the website is too much of a hassle, you can contact their customer service team directly.
- Phone: Call HelloFresh at 1 (646) 846-3663. Their support is available 24/7. Have your account information ready before you call.
- Live Chat: You can access the 'HelloFresh Chat' feature on their website's Help Center. This is often faster than waiting on hold on the phone. Just tell the agent you want to cancel your subscription.
Before You Cancel: What You Should Know
- Pause Instead of Cancelling: HelloFresh makes it very easy to skip weeks. If you just need a break, you can go into your 'My Menu' page and skip deliveries for several weeks at a time. Your account will remain active.
- Cancellation Deadline: You must cancel or pause your subscription before the weekly cutoff time, which is typically 11:59 PM PST, 5 days prior to your next scheduled delivery. If you miss this deadline, you will be charged for and receive the next box.
- No Refunds for Late Cancellations: HelloFresh does not offer refunds if you forget to cancel before the cutoff date. Once the order is processed, it cannot be stopped.
- Your Account Remains: Cancelling deactivates your subscription, but it doesn't delete your account. You can log back in and reactivate it at any time, often with a 'welcome back' discount.
Having Trouble Cancelling Your HelloFresh Subscription?
Sometimes things don't go as planned. If you're running into issues, here are a few things to try:
- Use a Computer: The cancellation process is notoriously difficult on mobile. If you're struggling, switch to a desktop or laptop computer. The 'Cancel plan' button is often easier to find.
- Clear Your Browser Cache: Old data stored in your browser can sometimes cause issues. Try clearing your cache and cookies, or open an incognito/private browsing window and try again.
- Check the Cutoff Date: Make sure you are not trying to cancel after the cutoff date for your next delivery has already passed. If it has, you'll have to wait until that box is delivered to cancel the next one.
- Contact Support Directly: When all else fails, just call them or use the live chat. Tell them you want to cancel, and they are required to process it for you. Honestly, sometimes this is just the fastest way to get it done.
Subscription Plans and Pricing (2025)
| Plan Preference | Price Per Serving (Approx.) | Meals per Week | Best For |
|---|---|---|---|
| Meat & Veggies | Starts at $9.99 | 2-6 | A mix of classic meat, fish, and produce. |
| Veggie | Starts at $9.99 | 2-6 | Plant-based meals with fresh vegetables. |
| Family Friendly | Starts at $9.99 | 2-6 | Kid-tested recipes that are quick to prepare. |
| Fit & Wholesome | Starts at $9.99 | 2-6 | Calorie-smart meals, typically under 650 calories. |
| Quick & Easy | Starts at $9.99 | 2-6 | Meals that take 20-30 minutes to cook. |
| Pescatarian | Starts at $11.49 | 2-6 | A variety of seafood and vegetable dishes. |
How Pine AI Can Help You Cancel Your HelloFresh Subscription
Tired of the cancellation runaround? Pine AI can cancel your HelloFresh subscription for you. No more searching for hidden buttons or dealing with retention offers. Connect your account, and we'll handle the entire process securely and efficiently. Let us save you the time and headache.
Frequently Asked Questions about HelloFresh
Can I unsubscribe from HelloFresh anytime?
Can I get a refund from HelloFresh if I forgot to cancel?
How do I know my HelloFresh subscription is cancelled?
How long does it take for HelloFresh to cancel?
What else should I know before I cancel my HelloFresh subscription?
How do I raise a complaint to HelloFresh?
How does Pine AI work with HelloFresh to cancel my subscription?
Sophia Rodriguez
Food & Meal Prep Content Editor
Sophia Rodriguez, a former chef with a degree in Nutrition, has worked with leading meal kit companies to improve ingredient sourcing. She is the Food & Meal Prep Content Editor at Pine AI, where she develops step-by-step guides on food planning, grocery subscriptions, and kitchen efficiency tools. With over a decades experience in the culinary industry and nutrition-focused research, Sophia now specialises in helping readers save time, reduce food waste, and get the most value from meal prep services.
