Weight Watchers, or WW as it's now called, has been around since 1963, helping people with weight management. Maybe you joined to get on the same plan as Oprah or because a friend recommended it, but now it's just another charge on your card. It happens. This guide covers canceling on your desktop, iOS, and Android devices. With plans costing from about $23 to $60 a month, you can save up to $720 a year. Let's get this done.
How to Cancel Weight Watchers Subscription on Desktop
This is probably the most reliable way to cancel. Doing it on a computer seems to have the fewest glitches. Just make sure you remember your password.
1 Log In to Your Account
Go to the Weight Watchers (WW) website and click 'Log in' at the top right corner. Enter your username and password.
2 Go to 'My Account'
Once logged in, click on your initials or profile icon in the top right. From the dropdown menu, select 'My Account'. This is where all your settings are hiding.
3 Navigate to Settings
In the Account section, find and click on 'Settings'. It's not always obvious, so you might have to look around a bit.
4 Find the Cancellation Link
Scroll down until you see a section for your subscription plan. Click the link that says 'Cancel my subscription'. Honestly, I had to refresh the page once because the link didn't appear right away. Be patient.
5 Follow the Prompts to Confirm
WW will ask you why you're leaving and might offer you a discount to stay. If you're sure you want to cancel, just follow the prompts to confirm. It's a few extra clicks, but you'll get there.
6 Check for a Confirmation Email
You should receive an email confirming your cancellation. Don't delete it. Keep it as proof. Your account should also show that your subscription will not renew.
How to Cancel Weight Watchers Subscription on Mobile (iOS & Android)
Canceling on your phone depends on how you signed up. It's a common point of confusion. Did you pay through Apple, Google, or WW directly? Each one is different.
1 For Website Subscriptions
If you subscribed directly on the WW website (even if you use the app), you must cancel on the website. The app will just redirect you to a browser. Follow the Desktop instructions above.
2 For iOS App Store Subscriptions
If you paid through Apple, open the 'Settings' app on your iPhone. Tap your name at the top, then go to 'Subscriptions'. Find the Weight Watchers subscription and tap 'Cancel Subscription'.
3 For Android Google Play Subscriptions
If you paid through Google Play, open the 'Play Store' app. Tap your profile icon, then go to 'Payments & subscriptions', and then 'Subscriptions'. Find WW and tap 'Cancel subscription'.
Cancel Weight Watchers Subscription with Phone
You can call them at 1-800-651-6000. Their support team is available Monday to Friday, 8 AM to 10 PM ET, and on weekends from 8 AM to 5 PM ET. Be ready for them to try and convince you to stay. A user on Trustpilot mentioned, 'The phone agent put me on hold twice, clearly reading from a script to keep me subscribed.' Just be polite but firm.
Cancel Weight Watchers Subscription with Live Chat
WW has a live chat feature on their website. Go to the 'Help' section and look for the chat icon. It's usually faster than calling, but you might have to wait in a queue for a few minutes. This method is good for getting a written transcript of your cancellation request.
Heads up, Weight Watchers does not offer prorated refunds. If you cancel, you can use the service until the end of your current billing period, but you won't get any money back for the unused time. Also, they don't have a 'pause' feature, so canceling is the only way to stop payments.
Weight Watchers Plans and Pricing 2025
| Plan | Monthly Price (Approx.) | Details |
|---|---|---|
| Core | $23 | Get access to the WW app, which includes food and activity tracking, recipes, and on-demand workouts. It's the basic digital-only plan. |
| Premium | $45 | Includes everything in the Core plan, plus access to in-person or virtual workshops with a WW Coach and other members. |
| 1-on-1 Coaching | $60 | Includes all Premium features, plus private, one-on-one coaching sessions for more personalized support. |
Frequently Asked Questions about Weight Watchers
Can I unsubscribe from Weight Watchers anytime?
Can I get a refund from Weight Watchers if I forgot to cancel?
How do I know my Weight Watchers subscription is cancelled?
How long does it take for Weight Watchers to cancel?
What else should I know before I cancel my Weight Watchers subscription?
How do I raise a complaint to Weight Watchers?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
