So, you're ready to break up with HelloFresh. It happens. Founded in 2011, this meal-kit giant promised to make dinner easy, but maybe your wallet or your schedule needs a break. Whether you signed up for that special Patrick Mahomes box and are over it, or you're just tired of all the little plastic bags, canceling shouldn't be a headache. This guide covers canceling on desktop and mobile. With plans ranging from about $50 to over $200, you could save up to $4,000 a year by stopping your subscription. Let's get it done.
How to Cancel HelloFresh Subscription on Desktop
Canceling on a computer is usually the most reliable way. The website is less buggy than the app, and all the options are there, even if they are a bit hidden. Make sure you do this at least 5 days before your next delivery.
1 Log Into Your Account
Go to the HelloFresh website and click 'Log In' at the top right. Enter your email and password. Simple enough, right?
2 Navigate to Account Settings
Once you're in, find your name in the upper-right corner. Click on it, then select 'Account Settings' from the dropdown menu.
3 Find Your Plan Settings
On the settings page, look for the 'Plan settings' section. This is where they keep all the important stuff. You might need to scroll down a bit to find it.
4 Locate the Cancel Link
This is the tricky part. Scroll all the way to the bottom of the Plan settings page. You should see a 'Cancel Plan' link under the 'Status' section. They don't make it obvious. I had to look twice the first time.
5 Follow the Cancellation Prompts
Clicking 'Cancel Plan' won't cancel it right away. Of course not. You'll be taken through a survey asking why you're leaving. Just click through it. They will probably offer you a discount to stay. If you're sure, keep clicking the 'Cancel Anyway' option until it's done.
6 Get Confirmation
After you've jumped through all the hoops, you should see a confirmation message on the screen. More importantly, check your email for a cancellation confirmation. Don't just trust the website. Save that email just in case.
How to Cancel HelloFresh Subscription on Mobile
Using the app is convenient, but sometimes it can be a little glitchy. If you run into any trouble, I'd recommend switching to a desktop browser to finish the job. The steps are pretty much the same.
1 Open the App
Open the HelloFresh app on your iOS or Android device and log in.
2 Tap the Settings Icon
Tap the gear icon (⚙️), which is usually at the bottom or top right of the screen, to open your settings.
3 Select Plan Settings
In the settings menu, find and tap on 'Plan Settings'. It's similar to the desktop process from here.
4 Find the Cancel Option
Scroll down to the bottom of the screen. You'll find the 'Cancel Plan' option there. It's often in small text, so keep an eye out.
5 Complete the Survey and Confirm
The app will also ask you why you're leaving and might offer you a discount. Keep tapping through the prompts until you get a final confirmation that your plan is cancelled. Weirdly, a friend mentioned the app logged them out mid-cancellation, so if that happens, just log back in and start from the settings page again.
Cancel HelloFresh Subscription with phone
You can call HelloFresh at (646) 846-3663. They are available 24/7. Be prepared for a bit of a wait and for the representative to try and convince you to stay with special offers. Just be firm and repeat that you want to cancel.
Cancel HelloFresh Subscription with live chat
HelloFresh has a live chat option on their website. Go to the 'Help Centre & FAQ' page and look for the chat bubble. It's usually faster than calling, but you'll still have to go through a script with an agent who will try to keep you as a customer.
Before you cancel, know this. HelloFresh will not refund you for any box that has already been paid for or is being prepared. You have to cancel before their weekly cutoff, which is typically 11:59 PM PST, 5 days before your scheduled delivery. They also make it really easy to 'skip a week' instead of canceling, which they will push you to do. Canceling doesn't delete your account, it just stops the deliveries, so expect to get emails begging you to come back.
HelloFresh Plans and Pricing 2025
| Plan Name | Price Per Serving (Approx.) | Shipping | Details |
|---|---|---|---|
| Meat & Veggies | $9.99 | $10.99 | The standard plan with a wide variety of meat, fish, and seasonal produce. Good for omnivores. |
| Veggie | $9.99 | $10.99 | A vegetarian plan featuring plant-based proteins and seasonal vegetables. |
| Family Friendly | $9.99 | $10.99 | Kid-tested recipes that are designed to be quick to make and please picky eaters. |
| Fit & Wholesome | $9.99 | $10.99 | Calorie-smart meals, typically around 650 calories each. Focuses on nutritious options. |
| Quick & Easy | $9.99 | $10.99 | Meals that take 20-30 minutes to prepare, often with pre-prepped ingredients. |
| Pescatarian | $11.99 | $10.99 | A mix of seafood and vegetarian meals. A bit more expensive per serving. |
Frequently Asked Questions about HelloFresh
Can I unsubscribe from HelloFresh anytime?
Can I get a refund from HelloFresh if I forgot to cancel?
How do I know my HelloFresh subscription is cancelled?
How long does it take for HelloFresh to cancel?
What else should I know before I cancel my HelloFresh subscription?
How do I raise a complaint to HelloFresh?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
