Claim Compensation from Harvest | Get Reimbursed 2025

Before you contact Harvest, get your ducks in a row. Being prepared makes it much harder for them to say no.

• Gather Your Evidence: Take screenshots of the error, bug, or outage. Have your account number, relevant invoice numbers, and the email associated with your account ready.
• Document the Impact: Don't just say it was 'down.' Calculate the real cost. For example: 'The outage from 2 PM to 4 PM on Tuesday cost us 4 billable hours at $150/hour, totaling a $600 loss.'
• Know Your Goal: Decide what you want before you make contact. Is it a refund for the month? A service credit for the next three months? Be specific. A vague complaint gets a vague response.
• Check Their Terms of Service: Use the search function (Ctrl+F) to look for terms like 'outage,' 'SLA,' 'refund,' or 'credit.' Knowing their own policies gives you a massive advantage. Their ToS is your rulebook.
• Write a Clear Timeline: Create a simple, chronological list of events. When did the problem start? When did you first notice it? When did you contact support? This prevents them from questioning your version of events.

In the US, your rights as a customer of a SaaS (Software as a Service) company like Harvest are primarily defined by the contract you agreed to, which is their Terms of Service (ToS). There isn't a federal 'SaaS outage law' that guarantees compensation.

• Terms of Service is Key: Your eligibility for compensation almost always comes down to what's written in Harvest's ToS. Look for a Service Level Agreement (SLA), which might promise a certain percentage of uptime (e.g., 99.9%). If they fail to meet that, you are typically entitled to a service credit as outlined in the agreement.
• No SLA? Ask for a Goodwill Credit: If there's no formal SLA, you can still request a 'goodwill' credit. This is common for service disruptions. Compensation is usually a partial refund or a credit for future service, not cash for consequential losses (like lost business).
• Billing Errors: For incorrect charges, you are protected by the Fair Credit Billing Act (FCBA). You have the right to dispute charges you believe are incorrect.
• Regulators: For persistent issues or deceptive practices, you can file a complaint with the Federal Trade Commission (FTC) or your state's Attorney General. This won't get you immediate compensation but adds pressure on the company.

Subject: Compensation Request for Service Failure - Account [Your Account ID or Email]

Dear Harvest Support Team,

I am writing to request compensation for a significant service issue my business experienced on [Date(s) of Incident]. My account is registered under the email [Your Email Address] and my account ID is [Your Account ID].

On [Date], your service experienced [Describe the issue in one sentence, e.g., a complete service outage, a critical bug in the invoicing feature, incorrect time tracking data].

This failure had a direct negative impact on our business operations. Specifically, it resulted in:

• [List 2-3 specific, quantifiable impacts. e.g., Inability to send 5 client invoices, totaling $7,500 in delayed payments.]
• [e.g., 4 hours of manual data correction by two employees to fix incorrect time logs.]

As a long-standing customer, we rely on Harvest for critical business functions, and this service failure did not meet the standards we expect. The issue cost us both time and potential revenue.

Given the severity of the disruption, I request a service credit equivalent to one month of our subscription fee, which is [Your Monthly Subscription Cost], applied to our next billing cycle.

I have attached screenshots of the error for your reference.

I look forward to your prompt resolution of this matter.

Sincerely,

[Your Name] [Your Business Name] [Your Phone Number]

If your initial request for compensation is ignored or denied, don't give up. You have several escalation paths.

1. Ask for a Supervisor: Your first step should always be to ask for the issue to be escalated to a manager or supervisor. The first line of support often has limited authority to issue credits.
2. Initiate a Bank Chargeback: If the issue is a clear billing error and you paid with a credit card, you can initiate a chargeback through your bank. This is highly effective for 'service not rendered' or 'incorrectly charged' claims. Be prepared with all your evidence.
3. File a Complaint with the BBB: The Better Business Bureau (BBB) is not a government agency, but companies often respond to BBB complaints to protect their rating. It's a good way to get a response from a different department within Harvest.
4. Make Noise on Social Media: A polite but firm public post on X (formerly Twitter) or LinkedIn can work wonders. Tag @harvest and clearly state the problem and that support has been unhelpful. No company likes public criticism.
5. Consider Small Claims Court: For significant financial losses directly caused by Harvest's failure, small claims court is a final option. This is a more complex route, but it's a powerful tool if the stakes are high enough. It often prompts a settlement offer before a hearing is even necessary.

Tired of chasing support for a simple credit or trying to cancel your Harvest account? The back-and-forth emails, the waiting for a response, the feeling that your time is being wasted. Sound familiar? It's frustrating when you have a business to run and you're stuck dealing with subscription admin.

Pine AI handles it for you. We step in and manage the entire cancellation or negotiation process. No more drafting emails or wondering if you've been heard. We leverage our data from thousands of cases to communicate effectively and get results, boasting a 93% success rate in negotiating refunds and credits where they are due. Think of us as your personal administrative assistant, dedicated to saving you time and hassle. You could spend another hour trying to get that service credit, or you could let Pine AI take over while you focus on what actually matters, your business. No joke.

The information on this page is for informational purposes only and does not constitute legal advice. Pine AI is not a law firm.