Trying to get in touch with Harvest can feel like a task you forgot to add to your timesheet. Whether you're dealing with common frustrations like billing disputes or technical support headaches with integrations, which some users on Capterra have mentioned, getting a straight answer is key. It seems like everyone on social media is a productivity expert these days, but that doesn't help when your time-tracking tool isn't cooperating. You can contact Harvest mainly through their official website's support form, or try reaching out on social media channels like Twitter. Before you get lost in their help docs, we've laid out the best ways to reach a human. You can always start by visiting the official Harvest site at Visit Harvest.
Different Ways to Contact Harvest
When you need help, knowing where to turn saves a lot of time. Harvest pushes users toward self-service, but you can still reach a person if you know how. Here’s a quick breakdown of your options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Web Form | Available 24/7 via their website. Responses typically arrive during business hours (Mon-Fri). | Detailed technical issues, billing questions, and non-urgent problems. |
| Help Center | Available 24/7 at support.getharvest.com | Finding answers to common questions yourself without waiting for a reply. |
| Social Media (Twitter) | @harvest | Public feedback or general questions, not for sensitive account issues. |
Customer Support Channels
Harvest channels its support through a few specific methods. Don't go looking for a phone number, you won't find one.
a. 📞 Phone Support
Harvest does not list a public phone number for customer support. Their entire support structure is built around email and their online help center to keep things documented.
b. 📧 Email Support
This is their main channel. You contact them through a web form on their site, which then creates an email ticket.
| Purpose | Notes | |
|---|---|---|
| General Support | Accessed via Web Form | This is the primary method for all inquiries. They usually respond within a few business hours. |
| Security | [email protected] | For reporting security vulnerabilities only, not for general support. |
c. 💬 Live Chat or Website Bot
Harvest does not currently offer a live chat feature or an interactive website bot for support. All inquiries are handled asynchronously through their email ticket system.
d. 📱 In-App Support
Both the web and mobile apps (iOS and Android) have a 'Help' or 'Support' section. Clicking this typically directs you to the Help Center or the same web form to submit an email request. It's a convenient shortcut but leads to the same place.
⏱️ Estimated Response Times from Harvest
Patience is a virtue, especially with email-only support. Here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Email / Web Form | A few hours (during US business hours, Mon-Fri) |
| Social Media | Varies, could be hours or days |
| Help Center | Instant (Self-Service) |
🔍 Tips to Reach Support Faster from Harvest
- Check the Help Center First: Seriously, many common questions about invoicing or project setup are answered there.
- Be Super Specific: Instead of saying "it's broken," say "When I try to send invoice #123, I get an error message that says 'delivery failed'."
- Include Screenshots: A picture of the problem is worth a thousand words and can get your issue resolved on the first try.
- Submit One Ticket: Sending multiple requests for the same issue can clog up the system and actually slow down your response time.
Before You Write: What to Have Ready
Don't waste your time with back-and-forth emails. Before you even open that contact form, make sure you have your account email and the specific invoice or project number handy. Trust me, they will ask for it. It also helps to have a screenshot of the problem ready to upload. It just makes everything faster.
Where to Quickly Solve Problems with Harvest
Here’s a cheat sheet for getting your specific problem solved with the least amount of hassle.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An Integration Isn't Syncing | Email / Web Form | Provide the name of the other tool (e.g., Asana, Trello) and a screenshot of the error. This usually requires technical review. |
| A Billing or Invoice Error | Email / Web Form | Use a clear subject line like "Billing Question for Invoice #456." This helps them route your ticket faster. |
| You Can't Find a Feature | Help Center (Self-Service) | The help center has detailed guides and videos. It's almost always faster than waiting for an email response for "how-to" questions. |
| The Mobile App is Glitching | Email / Web Form | Mention your device (e.g., iPhone 14, Android Pixel 7) and the app version. Weirdly, sometimes reinstalling the app actually works. |
| Filing a Formal Complaint | Email / Web Form | Start your message by stating you wish to file a formal complaint and ask for the issue to be escalated to a support manager. |
Additional Helpful Links for Harvest
For additional resources, check out the following official links:
Frequently Asked Questions about Harvest Customer Service
What's the fastest way to contact Harvest?
How do I file a complaint about Harvest?
Where can I find my account detail number for Harvest?
How long does it take for Harvest to get back to me?
What's the quickest way to cancel a subscription with Harvest?
How do I raise a complaint to Harvest?
Can I get a refund if I forgot to cancel?
David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
