What's the fastest way to contact Harvest?

Their web form. It's the only real way. Don't bother with Twitter unless you want to vent publicly.

How do I file a complaint about Harvest?

Use their main contact form, but be very clear in the first sentence that you are filing a complaint and want it documented. I had to do this once when an invoice feature totally failed, and I made sure to use the phrase 'formal complaint' so the support agent couldn't just treat it like a standard, forgettable ticket.

Where can I find my account detail number for Harvest?

Harvest doesn't really use an 'account number'. Your account is tied to the email address you signed up with.

How long does it take for Harvest to get back to me?

They say a few hours on business days. Sometimes it's quick, other times you're waiting until the next morning. It is what it is.

What's the quickest way to cancel a subscription with Harvest?

Just do it yourself in the settings. It's easy. Go to Settings, then navigate to the Subscription section and you'll see the option to cancel your account right there. Honestly, it's one of the few things that you don't need to contact support for, which is a relief because waiting for an email response just to cancel something is the worst.

How do I raise a complaint to Harvest?

If your first email gets a canned response that doesn't help, reply directly to that same email thread. Ask to have your issue escalated to a senior support specialist or a manager. Don't submit a new ticket. You have to keep the paper trail going in one place.

Can I get a refund if I forgot to cancel?

Probably not, their policy is pretty strict. But it can't hurt to ask nicely. I tried once after I forgot about a yearly renewal, and while the first agent gave me a hard no, I replied and explained the situation again and they offered me a partial credit as a courtesy. So, shoot your shot.

How to Contact Harvest Customer Service

Different Ways to contact Harvest

Contact Method	Details & Availability	Best For
Email / Contact Form	Available 24/7, responses during business hours (Mon-Fri, 9am-6pm ET)	Detailed technical questions, billing inquiries, account issues
Help Center	Available 24/7	Self-service for common questions, tutorials, and troubleshooting
X (formerly Twitter)	@harvest	Quick questions, public feedback (responses may vary)
Phone Support	Not publicly available	N/A

Customer Support Channels

Harvest keeps its support streamlined, which can be a good or bad thing depending on your issue. They really push users towards their email and self-help resources.

📞 Phone Support

Harvest does not list a public phone number for customer support. All inquiries are directed through their online channels, primarily their contact form.

📧 Email Support

This is their main support channel. You submit a request through a form on their website, which then creates an email ticket.

Purpose	Contact Method	Notes
General Support	Submit a Request	This is the official way. Expect a response within one business day.
Direct Email	[email protected]	Goes to the same system as the form, but the form ensures you provide all needed info upfront.

💬 Live Chat or Website Bot

There is no live chat feature available on the Harvest website. You can't talk to a person in real-time, which is a bit of a letdown for urgent problems.

📱 In-App Support

Support within the Harvest mobile apps (iOS and Android) directs you to the same resources as the website. You can access the Help Center or the contact form through the app's settings or help menu.

Estimated Response Times from Harvest

Method	Expected Wait Time
Email / Contact Form	1 business day (often faster during US East Coast business hours)
X (Twitter)	A few hours to a day
Help Center	Immediate (Self-Service)

Tips to Reach Support Faster from Harvest

Be incredibly detailed: Since it's all email, your first message is everything. Include project names, invoice numbers, and user emails related to the problem.
Include screenshots or screen recordings: Show them exactly what's wrong. This cuts down on the back-and-forth questions.
Submit during their business hours: Sending a ticket at 10 AM ET on a Tuesday will likely get a faster response than sending one at 8 PM ET on a Friday.
Use the right categories on the contact form: This helps route your ticket to the correct team from the start.
Check the Help Center first: Seriously. Many common issues, especially 'how-to' questions, are answered there instantly.

Before You Call: What to Have Ready

Okay, so you can't actually call them, but the same logic applies to writing that first email. Don't waste your own time. Before you hit 'send', make sure you have this stuff ready.

The email address tied to your Harvest account. They can't find you without it.
Your Harvest subdomain. That's the yourcompany part of yourcompany.harvestapp.com.
Specific examples. Give them invoice numbers, project IDs, or the exact text of an error message. Vague complaints get slow, vague answers.
What you've already tried. Let them know if you already tried clearing your cache or restarting the app. It shows you've done the basics and saves them from suggesting it.

Where to Quickly Solve Problems with Harvest

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A billing error or question	Email / Contact Form	Attach a screenshot of the charge and the relevant invoice from Harvest. Be specific about the date and amount.
A technical glitch or bug	Email / Contact Form	Mention your browser, operating system (e.g., Windows 11, macOS Sonoma), and if the issue happens on both web and mobile.
How to use a feature	Help Center (Self-Service)	This is way faster than waiting for an email. Their guides are actually pretty good and have videos.
Password Reset	Password Reset Page	Don't even bother with support for this. It's an automated process you can do yourself in seconds.
Canceling your subscription	In-app under 'Settings'	You can do this yourself without contacting anyone. Go to Settings > Billing > and look for the cancel option.

Additional Helpful Links for Harvest

How Pine AI Can Help You Save Time Contacting Harvest

Tired of navigating menus just to manage your account? If you need to cancel your Harvest subscription, Pine AI can handle it for you. No need to search for hidden buttons or wait for email confirmations. We securely manage the cancellation process, saving you time and frustration. Let us deal with it so you can get back to your work.

Frequently Asked Questions about Harvest

David Jon-Goldstein

Senior Finance and Business Writer

David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.