Trying to get in touch with Cloth & Paper? It can feel like a bit of a mission, especially when you're dealing with common frustrations like shipping delays or trying to manage your subscription box. Many customers online mention that getting a quick answer can be tough. Whether you're deep into the 'that girl' aesthetic and need your planner setup to be perfect, or you just have a simple question, you'll need the right contact info. The main ways to reach them are through email and their social media channels. Before you start, it's always a good idea to visit the official Cloth & Paper website (https://clothandpaper.com) to see if their FAQ page can help you out first.
Different Ways to contact Cloth & Paper
| Contact Method | Details & Availability | Best For |
|---|---|---|
| [email protected] (Mon-Fri, 9 AM - 5 PM EST) | Detailed questions, order issues, non-urgent inquiries | |
| Live Chat | Via website widget (Mon-Fri, 9 AM - 5 PM EST) | Quick questions, checking order status, technical support |
| Contact Form | On their 'Contact Us' page | General inquiries, feedback |
Customer Support Channels
📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] | Expect a response within 24-48 business hours. Weekends will delay things. |
💬 Live Chat or Website Bot
To access the live chat, go to the Cloth & Paper website. A chat bubble icon usually appears in the bottom right corner. Initially, you might interact with a bot that can answer basic questions. If it can't help, it will escalate you to a human agent during their business hours (Monday to Friday, 9 AM to 5 PM EST). It's pretty good for simple stuff like tracking an order.
📞 Phone Support
Cloth & Paper does not list a public customer service phone number. All support is handled online through email or their website's chat feature. So, no, you can't call them.
📱 In-App Support
Currently, Cloth & Paper does not have a dedicated mobile app for iOS or Android, so there is no in-app support channel available.
Estimated Response Times from Cloth & Paper
| Method | Expected Wait Time |
|---|---|
| 24 - 48 business hours | |
| Live Chat | 5 - 15 minutes (during business hours) |
| Contact Form | 24 - 48 business hours |
Tips to Reach Support Faster from Cloth & Paper
- Use the live chat feature during their stated business hours (9 AM - 5 PM EST) for the quickest response.
- When emailing, put a clear, concise subject line like "Order #12345 - Damaged Item" to help them route your ticket correctly.
- Avoid sending multiple emails about the same issue. This can push your request to the back of the queue. Seriously, just wait.
- Contact them mid-week (Tuesday-Thursday) in the morning. Mondays are usually swamped.
Before You Call: What to Have Ready
- Your Order Number: This is the most important piece of information. Find it in your confirmation email. Don't even bother contacting them without it.
- The Email You Used to Order: They will use this to pull up your account. Make sure it's the right one, not your old Hotmail account from college.
- Photos or Videos (if applicable): If you're reporting a damaged or incorrect item, take clear pictures beforehand. It will save you a whole email exchange.
- A Clear, Short Description of Your Problem: Know exactly what you need to ask. Wasting time trying to explain your issue will only frustrate you and the support agent.
Where to Quickly Solve Problems with Cloth & Paper
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Checking Your Order Status | The 'Track Order' Page (Self-Service) | This is instant. Don't wait for an agent if you just need tracking info. |
| A Damaged or Incorrect Item | Email ([email protected]) | Attach photos right away. This speeds up the resolution process significantly. |
| A Subscription Box Inquiry | Email or Live Chat | Be specific. Mention if it's the Penspiration, Planner, or combined box. |
| A General Product Question | Live Chat | You'll get a faster answer for simple questions about product dimensions or compatibility. |
Additional Helpful Links for Cloth & Paper
How Pine AI Can Help You Save Time Contacting Cloth & Paper
Tired of managing another subscription? Let Pine AI handle it. We can cancel your Cloth & Paper subscription quickly and securely. No need to navigate confusing account settings or wait for customer service to reply. Pine AI saves you time and prevents those unwanted renewal charges. Connect your inbox and let us take care of the rest for free.
Frequently Asked Questions about Cloth & Paper
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David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
