Trying to get in touch with Cloth & Paper? It can feel like a bit of a mission, especially when you're dealing with common frustrations like shipping delays or trying to manage your subscription box. Many customers online mention that getting a quick answer can be tough. Whether you're deep into the 'that girl' aesthetic and need your planner setup to be perfect, or you just have a simple question, you'll need the right contact info. The main ways to reach them are through email and their social media channels. Before you start, it's always a good idea to visit the official Cloth & Paper website (https://clothandpaper.com) to see if their FAQ page can help you out first.
Different Ways to Contact Cloth & Paper
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| assist@clothandpaper.com | Detailed questions, order issues, shipping problems, and subscription management. | |
| Website Contact Form | Available on their 'Contact Us' page | An alternative to direct email, good for general inquiries. |
| Social Media | Instagram: @cloth_and_paper | Public-facing questions, but not recommended for urgent or private account issues. |
Customer Support Channels
Cloth & Paper keeps its support channels pretty focused. Here is a breakdown of what you can expect.
a. 📞 Phone Support
Cloth & Paper does not list a public phone number for customer support. Contact is handled primarily online.
b. 📧 Email Support
This is their main support channel. All inquiries, from billing to product questions, are directed here.
| Purpose | Notes | |
|---|---|---|
| General Support | assist@clothandpaper.com | Official response time is stated as 1–2 business days. |
c. 💬 Live Chat or Website Bot
There is currently no live chat or automated bot feature on the Cloth & Paper website. You will need to use email or the contact form.
d. 📱 In-App Support
Cloth & Paper does not have a mobile app, so in-app support is not an option.
Estimated Response Times from Cloth & Paper
Knowing how long you might have to wait can manage expectations. Based on their official site and customer feedback, here are the typical wait times.
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| 1–2 business days | |
| Chat | Not Available |
| App | Not Available |
Tips to Reach Support Faster from Cloth & Paper
- Be Specific in Your Subject Line: Instead of "Question," try "Order #12345 - Missing Item Inquiry."
- Include Your Order Number: Always put your order number in the very first email to avoid back-and-forth.
- Email During Business Hours: Sending your request between 9 a.m. and 5 p.m. ET on a weekday might get it into the queue faster.
Before You Email: What to Have Ready
Don't waste your time. Before you hit send on that email, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it. If your issue is about a damaged or incorrect product, go ahead and take a few clear photos. Attaching them to the first email saves everyone a step and proves you're not just trying to get a freebie.
Where to Quickly Solve Problems with Cloth & Paper
Here is a quick guide to getting the most common issues handled with the least amount of pain.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Shipping Delay or Lost Package | Email (assist@clothandpaper.com) | Include your order number and tracking number. State the last update you saw on the tracking page. |
| Managing Your Subscription Box | Your Online Account (Self-Service) | This is way faster than emailing. Log in to pause, cancel, or update your address directly. Only email if you hit a technical snag. |
| A Damaged or Incorrect Item | Email (assist@clothandpaper.com) | Attach clear photos of the item, the packaging it came in, and your packing slip. This is non-negotiable for a quick resolution. |
| Filing a Formal Complaint | Email (Reply to your existing ticket) | Keep all communication in one email thread. If you aren't getting a resolution, politely ask for the issue to be reviewed by a manager. |
Additional Helpful Links for Cloth & Paper
For additional resources, check out the following links directly on their site:
Frequently Asked Questions about Cloth & Paper Customer Service
What's the fastest way to contact Cloth & Paper?
How do I file a complaint about Cloth & Paper?
Where can I find my account detail number for Cloth & Paper?
How long does it take for Cloth & Paper to get back to me?
What's the quickest way to cancel a subscription with Cloth & Paper?
My problem isn't solved. How do I escalate an issue with Cloth & Paper?
Are Cloth & Paper returns free?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
