Trying to get in touch with Adults & Crafts can feel like its own craft project. Whether you're dealing with common frustrations like billing disputes or trying to figure out how to cancel a subscription, which some users on Trustpilot have mentioned can be tricky, getting a clear answer is key. You can primarily contact them via email at [email protected] or through their social media profiles. It seems everyone is getting into DIY projects these days, almost as much as people are talking about the latest viral TikTok trend, and having the right support for your crafting hobby is important. For official information, always visit the Adults & Crafts website.
Different Ways to contact Adults & Crafts
| Contact Method | Details & Availability | Best For |
|---|---|---|
| [email protected] | All inquiries (billing, support, cancellations) | |
| Contact Form | Available on their website | General questions, same as email |
| Phone | Not Available | N/A |
| Live Chat | Not Available | N/A |
Customer Support Channels
Getting in touch with Adults & Crafts is a bit limited. They really push everyone towards email, so that's your main option.
📞 Phone Support
Adults & Crafts does not offer customer support over the phone. You will not find a public phone number for their service department.
📧 Email Support
This is the primary and recommended way to contact them. All roads lead to their email inbox.
| Purpose | Email Address | Notes |
|---|---|---|
| General Support | [email protected] | Expect a response within 1-2 business days. |
| Website Contact Form | Contact Page | This form sends a message to the same support email. |
💬 Live Chat or Website Bot
There is no live chat feature available on the Adults & Crafts website. You cannot chat with a live agent or a bot for immediate help.
📱 In-App Support
Adults & Crafts does not have a mobile app, so there is no in-app support channel.
Estimated Response Times from Adults & Crafts
| Method | Expected Wait Time |
|---|---|
| 24 - 48 business hours | |
| Contact Form | 24 - 48 business hours |
| Phone | Not Available |
| Live Chat | Not Available |
Tips to Reach Support Faster from Adults & Crafts
- Write a super clear subject line. Instead of "Help," try "Order #12345 - Missing Item Inquiry."
- Include your order number upfront. Don't make them ask for it. Put it in the first sentence.
- Keep it short and simple. Explain your problem in a few sentences. Long, rambling emails get pushed to the bottom of the pile.
- Send one email only. Sending multiple emails about the same issue can actually reset your place in the queue. Patience is key here.
Before You Call: What to Have Ready
Okay, so you can't call, but the same rules apply for email. Don't waste your time with back-and-forth messages. Get this stuff ready before you hit 'send'.
- Your Order Number: This is the most important piece of information. Find it in your confirmation email.
- The Email You Used to Purchase: Make sure you're contacting them from the same email address tied to your account.
- A Clear Description of the Problem: Know exactly what's wrong and what you want them to do about it (e.g., 'I am missing the paintbrush from my kit and would like a replacement sent').
- Photos or Screenshots (if applicable): If an item is damaged or you received the wrong box, a picture is worth a thousand words and speeds things up immensely.
Where to Quickly Solve Problems with Adults & Crafts
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Email ([email protected]) | Use the subject line 'Billing Error on Order #[Your Number]'. Attach a screenshot of the charge from your bank statement if you can. |
| Missing or Damaged Item | Email ([email protected]) | Be specific about what's missing or broken. A photo is basically required to get a fast resolution. |
| Cancel Your Subscription | Email ([email protected]) | There's no self-service option. Send a direct email with 'Subscription Cancellation Request' as the subject. It's annoying, but it's the only way. |
| General Question | FAQ Page / Help Center | Check their FAQ page first. It's faster than waiting for an email response for a simple question. |
Additional Helpful Links for Adults & Crafts
How Pine AI Can Help You Save Time Contacting Adults & Crafts
Tired of waiting for an email response just to cancel a subscription? It's a hassle. Pine AI handles cancellations for you, so you don't have to write emails or follow up. We securely manage the process, saving you time and the headache of dealing with customer service. Let us take care of it.
Frequently Asked Questions about Adults & Crafts
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What if an item is missing from my Adults & Crafts box?
David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
