Trying to get in touch with Adults & Crafts can feel like its own craft project. Whether you're dealing with common frustrations like billing disputes or trying to figure out how to cancel a subscription, which some users on Trustpilot have mentioned can be tricky, getting a clear answer is key. You can primarily contact them via email at [email protected] or through their social media profiles. It seems everyone is getting into DIY projects these days, almost as much as people are talking about the latest viral TikTok trend, and having the right support for your crafting hobby is important. For official information, always visit the Adults & Crafts website.
Different Ways to Contact Adults & Crafts
Getting help from Adults & Crafts relies almost entirely on digital methods. Since they don't offer phone support, knowing the best channel for your specific issue can save you a lot of time and potential frustration. Below is a breakdown of your options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
[email protected] |
General inquiries, billing issues, problems with an order. | |
| Website Contact Form | Available on their 'Contact Us' page | Detailed questions or when you want to ensure your message is logged through their site. |
| Social Media | Facebook, Instagram | Quick questions, sharing your project, or public feedback. Not ideal for sensitive account issues. |
Customer Support Channels
a. 📞 Phone Support
Direct phone support is not a publicly offered channel for Adults & Crafts. All support is handled online.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | Not Available | Not Available |
| Billing | Not Available | Not Available |
b. 📧 Email Support
This is the primary method for contacting their team.
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] |
Expect an average response time of 1–2 business days. |
c. 💬 Live Chat or Website Bot
Adults & Crafts does not currently offer a live chat or automated bot feature on their website. All inquiries are directed to their email or contact form.
d. 📱 In-App Support
There is no dedicated mobile app for Adults & Crafts, so in-app support is not applicable. Account management is handled through their website.
⏱️ Estimated Response Times from Adults & Crafts
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| 1–2 Business Days | |
| Chat | Not Available |
| App | Not Available |
🔍 Tips to Reach Support Faster from Adults & Crafts
- Be Specific in Your Subject Line: Instead of "Help," try "Order #12345 - Missing Item."
- Include Your Order Number: This is the fastest way for them to find your account.
- Send One Email: Sending multiple emails about the same issue can clog their system and may actually slow down the response.
Before You Contact Them: What to Have Ready
Don't waste your time. Before you hit send on that email, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it. It's also a good idea to have a clear description of your issue ready, and if you're writing about a damaged product, snap a quick photo to attach. It makes everything go smoother.
Where to Quickly Solve Problems with Adults & Crafts
Here are some of the most common topics Adults & Crafts customer service can assist with:
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Email ([email protected]) |
Have the date and amount of the charge ready. Be polite but firm in your message. |
| Canceling Your Subscription | Your Account Portal (Self-Service) | This is much faster than emailing. Log into your account on their site and find the subscription management section. Only email if the portal isn't working. |
| A Damaged or Missing Item | Email ([email protected]) |
Attach a photo of the damaged item or the packing slip. This provides proof and speeds up the resolution process significantly. |
| Asking About a Future Kit | Social Media (Instagram or Facebook) | The social media team is often great for quick, non-account-specific questions about what's coming up next. |
Additional Helpful Links for Adults & Crafts
For additional resources, check out the following links on the official website:
Frequently Asked Questions about Adults & Crafts Customer Service
What's the fastest way to contact Adults & Crafts?
How do I file a complaint about Adults & Crafts?
Where can I find my account detail number for Adults & Crafts?
How long does it take for Adults & Crafts to get back to me?
What's the quickest way to cancel a subscription with Adults & Crafts?
How do I escalate a complaint with Adults & Crafts?
Are the projects actually for adults?
David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
