Claim Compensation from Adults & Crafts | Get Reimbursed 2025

Before you reach out, get your ducks in a row. It makes it harder for them to say no.

• Gather Your Details: Find your order number, account email, and the date the issue occurred. Have it ready.
• Document Everything: Take clear photos or videos of damaged items, missing parts, or incorrect products. For billing errors, take screenshots of your bank statement and their confirmation emails.
• Write a Timeline: Briefly note down the sequence of events. For example: 'Box arrived May 15th, noticed missing paint on May 16th, contacted support May 16th.' This keeps your story straight.
• Know What You Want: Decide on your ideal outcome before you contact them. Do you want a partial refund, a full refund for that month's box, or a replacement kit sent out immediately? Being specific helps.

In the US, your rights as a consumer are protected, even with subscription boxes. The key is whether the product you received was 'as described.'

• Consumer Rights (US-Focused): Under laws enforced by the Federal Trade Commission (FTC), goods you buy must be fit for purpose and as described. If your Adults & Crafts box arrives with broken tools, missing essential pieces, or is of significantly lower quality than advertised, you have a right to a remedy.
• Adults & Crafts' Terms of Service: Check their official terms on their website. Companies are required to outline their policies on refunds, returns, and damaged goods. This is your primary agreement with them. Often, they will offer a replacement or credit as a first step.
• Types of Compensation: You can typically ask for a replacement of the damaged or missing item, a credit to your account for a future box, or a partial/full refund for the affected box. If the entire kit is unusable, a full refund is a reasonable request.

Subject: Compensation Request for Damaged/Incomplete Order - Order #[Your Order Number]

Dear Adults & Crafts Support Team,

I am writing to request compensation for my recent subscription box, Order #[Your Order Number], associated with the account under [Your Name] and email [Your Email Address].

My box, which arrived on [Date of Arrival], was unfortunately [Choose one: damaged/incomplete/incorrect]. Specifically, the following items were affected:

• [List specific item and describe the problem, e.g., 'The wood burning tool was cracked and unusable.']
• [List another item if applicable, e.g., 'The set of paints was missing the color blue.']

This is disappointing as I was looking forward to completing this month's project. As the kit is unusable in its current state, I am requesting a [Choose one: partial refund of $XX / full refund for this month's box / replacement kit to be sent immediately].

I have attached photos of the damaged items for your review. I expect to hear back regarding a resolution within 48 hours.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

If customer service gives you the runaround or denies your valid claim, don't give up. You have other options.

• Request a Supervisor: Your first step should always be to ask to speak with a manager or supervisor. Sometimes, they have more authority to issue refunds or credits.
• Initiate a Bank Chargeback: If you paid by credit card, you can dispute the charge with your bank. This is highly effective for goods that were not delivered or were 'not as described.' You'll need to provide your evidence (photos, emails), so keep everything organized.
• File a Complaint with the BBB or FTC: While the Better Business Bureau (BBB) isn't a government agency, companies often respond to complaints to protect their rating. For more serious issues, you can file a formal complaint with the Federal Trade Commission (FTC).
• Use Social Media: Post a polite but firm message on their Facebook or Instagram page. Public visibility can sometimes prompt a quicker response than private emails. Tag their official account to make sure they see it.

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The information provided on this page is for informational purposes only and does not constitute legal advice. Pine AI is not a law firm and does not provide legal services.