Feeling like your pantry looks a little too much like a scene from Willy Wonka? It happens. Candy Club, founded in 2014, delivers curated boxes of sweets right to your door, which sounds great until you decide you've had enough sugar for a while. With subscription prices ranging from $32.99 to $42.99, you can save up to $515 a year by canceling. This guide covers how to cancel your subscription on their desktop site or via email. Let's get it done so you can avoid any more surprise charges.
How to Cancel Candy Club on Desktop or Laptop
This is the most reliable way to cancel your Candy Club subscription. Doing it on a computer seems to work better than on a phone, according to several user reports.
1 Log In to Your Account
First, head over to the Candy Club website and log in to your account using your email and password. The login button is usually at the top right of the page.
2 Navigate to 'My Account'
Once you're logged in, find the 'My Account' section. You might need to click on your name or an icon that looks like a person to see this option.
3 Find 'Manage Subscription'
Inside your account dashboard, look for a link or button that says 'Manage Subscription' or something similar. This is where all the important settings are hidden.
4 Select 'Cancel Subscription'
Scroll down until you see the option to cancel. It might be a small link at the bottom of the page. They sometimes make it tricky to find. Click on 'Cancel Subscription'.
5 Confirm Your Cancellation
The site will likely ask you why you're leaving and might even offer you a discount to stay. If you're sure you want to cancel, proceed through the final confirmation steps. Make sure you get a confirmation message or email.
How to Cancel Candy Club on iPhone (iOS)
You can't cancel through your iPhone's 'Subscriptions' settings. You have to use their website directly.
1 Open Your Web Browser
Candy Club doesn't manage its subscriptions through the Apple App Store. You'll need to open Safari or another web browser on your iPhone.
2 Go to the Candy Club Website
Navigate to the official Candy Club website and tap the login button.
3 Log In and Go to 'My Account'
Enter your credentials to log in. Once you're in, find the 'My Account' section, which is usually accessible from the main menu.
4 Manage and Cancel Your Subscription
Tap on 'Manage Subscription' and look for the cancellation link. Follow the on-screen prompts to confirm that you want to end your subscription. It's the same process as on a desktop, just on a smaller screen.
How to Cancel Candy Club on Android
Just like with an iPhone, you must cancel through the Candy Club website, not the Google Play app.
1 Open a Web Browser
Your Candy Club subscription isn't managed through the Google Play Store. You need to use a web browser like Chrome on your Android device.
2 Visit the Candy Club Website
Go to the Candy Club homepage and find the login portal.
3 Access Your Account Settings
Log in with your email and password. From there, navigate to the 'My Account' or 'Profile' section.
4 Locate the Cancellation Option
Find the 'Manage Subscription' area. In this section, you should see the option to 'Cancel Subscription'. Tap it and follow the final steps to confirm.
Cancel Candy Club by Phone or Email
If you're stuck or can't log in, contacting customer support is your next best option. It's not always fast, but it gets the job done.
- Email Support: Send a message to [email protected]. Include your full name, shipping address, and the email associated with your account to speed things up. Request a cancellation confirmation email.
- Phone Support: Call them at (855) 522-639 clube). Their support hours are typically Monday to Friday, 7 AM to 5 PM PST. Be prepared for a potential wait.
Before You Cancel: What You Should Know
- No Pro-rated Refunds: Candy Club's policy is clear, they do not offer refunds for subscriptions canceled after the billing date has passed. If your box has already been prepared for shipment, you will be charged for it.
- Pausing Your Subscription: Don't want to cancel forever? You can usually 'skip' a month instead. Look for this option in the 'Manage Subscription' section of your account. It's a good way to take a break without losing your account.
- Your Account Remains: Canceling your subscription stops future charges and shipments, but it doesn't delete your account. Your login and order history will still be there if you decide to come back.
Having Trouble Cancelling Your Candy Club Subscription?
It can be frustrating when you can't find the cancel button. Here are a few things to try:
- Use a Desktop Computer: Many users report that the cancellation option is easier to find or only appears on the desktop version of the site. The mobile site can sometimes be buggy.
- Clear Your Browser Cache: Old data stored in your browser can cause issues. Try clearing your cache and cookies, then log in again.
- Try Incognito Mode: Open an incognito or private browsing window. This prevents extensions or cached data from interfering with the website.
- Check Third-Party Logins: Did you sign up using a social media account like Facebook? Make sure you are logging in with the correct method.
- Contact Support Directly: If all else fails, email or call them. Sometimes a company has to process the cancellation for you. It's annoying, but it's a final resort.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price (Approx.) | Details |
|---|---|---|
| Fun Box | $34.99 | Includes 6 different types of candy in 6-ounce cups. Good for personal snacking. |
| Party Box | $44.99 | Includes 6 different types of candy in 13-ounce cups. Better for sharing or serious candy lovers. |
How Pine AI Can Help You Cancel Your Candy Club Subscription
Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle it. We can cancel your Candy Club subscription for you, quickly and securely. No need to log in or contact customer support. Connect your account, and we'll take care of the rest, saving you time and preventing future charges.
Frequently Asked Questions about Candy Club
Can I unsubscribe from Candy Club anytime?
Can I get a refund from Candy Club if I forgot to cancel?
How do I know my Candy Club subscription is cancelled?
How long does it take for Candy Club to cancel?
What else should I know before I cancel my Candy Club subscription?
How do I raise a complaint to Candy Club?
How does Pine AI work with Candy Club to cancel my subscription?
Sophia Rodriguez
Food & Meal Prep Content Editor
Sophia Rodriguez, a former chef with a degree in Nutrition, has worked with leading meal kit companies to improve ingredient sourcing. She is the Food & Meal Prep Content Editor at Pine AI, where she develops step-by-step guides on food planning, grocery subscriptions, and kitchen efficiency tools. With over a decades experience in the culinary industry and nutrition-focused research, Sophia now specialises in helping readers save time, reduce food waste, and get the most value from meal prep services.
