Cancel a Direct Bitsbox Subscription
Use this route if your receipt came from Bitsbox or Cratejoy-powered Bitsbox checkout.
- Go to
https://subscribe.bitsbox.com/customer/account.
- Sign in with the Grownup Account used to buy the subscription.
- Find the active Bitsbox subscription.
- Click the cancellation button next to the subscription.
- Complete the survey.
- Save the confirmation and check again after the 48-hour processing window.
Bitsbox says direct subscriptions can be canceled at any time, which means the next automatic renewal is canceled. Boxes already paid for still ship.
Cancel Bitsbox Through Amazon
Use this route if the subscription was ordered on Amazon.
- Sign in to the Amazon account used for the order.
- Open Accounts & Lists.
- Choose Memberships and Subscriptions.
- Find Bitsbox.
- Select Manage Subscription.
- Choose End subscription.
- Save the Amazon confirmation.
Bitsbox says Amazon subscriptions are billed each time a box ships, usually within two days of the original order or the order anniversary.
Store Account vs Kid Coding Account
Bitsbox uses two account types:
| Account type |
What it does |
Can it cancel billing? |
| Grownup Account / Store Account |
Manages subscriptions, credit card, shipping, and billing |
Yes |
| Kid Coding Account |
Lets kids save projects and build apps on the Bitsbox coding site |
No |
If the child can still sign in after cancellation, that does not mean billing is still active. Bitsbox says kids keep access to the website and the apps they already built even after the subscription ends.
Current Bitsbox Plan Prices
Bitsbox currently sells Digital, Basic, and Premium subscriptions. All public plan pages say subscriptions renew automatically and can be canceled or paused at any time.
| Plan |
Monthly |
3 months |
6 months |
12 months |
| Digital Bitsbox |
$19.95 billed monthly |
$56.85 billed every 3 months |
$107.70 billed every 6 months |
$203.40 billed every 12 months |
| Basic Bitsbox |
$29.95 billed monthly |
$86.85 billed every 3 months |
$167.70 billed every 6 months |
$299.40 billed every 12 months |
| Premium Bitsbox |
$54.95 billed monthly |
$161.85 billed every 3 months |
$317.70 billed every 6 months |
$575.40 billed every 12 months |
Shipping can change the total:
| Plan |
U.S. shipping shown on current pages |
International note |
| Digital |
No shipping because it is sent by email |
Digital is the simplest option outside the U.S. |
| Basic |
$6 shipping and handling within the continental U.S. |
Current plan page says Basic ships for $12/month to other countries |
| Premium |
$6 shipping and handling within the continental U.S. |
Current plan page says Premium ships for $18/month to other countries |
The FAQ also says the Bitsbox website itself is free to use and that subscriptions start at $16.95/month, which matches the lowest annual Digital per-month price.
Renewal Timing
Bitsbox renewal timing depends on when and where the subscription started.
| Situation |
Renewal rule from Bitsbox FAQ |
| Direct subscription started before February 20, 2018 |
Renewed on the first of the month |
| Direct subscription started after February 20, 2018 |
Renews on the anniversary of the order |
| 3-month direct subscription |
Renews for another 3 months on the order anniversary date |
| Amazon order |
Billed when each box ships, within about two days of the original order or anniversary |
If you are trying to stop the next renewal, cancel before that renewal date and keep proof until the date has passed. Bitsbox terms refer to a 48-hour notice requirement, so do not wait until the renewal day.
Refunds, Returns, and Paid Boxes
Bitsbox is direct about what happens after cancellation:
| Topic |
Current Bitsbox guidance |
| Effect of cancellation |
Stops the next automatic renewal |
| Already-paid boxes |
Continue to ship |
| Midterm prepaid cancellation |
Bitsbox says it cannot refund unshipped products |
| Current subscription period |
Bitsbox terms say there is no prorated refund after canceling automatic renewal |
| Fees |
Bitsbox terms say fees are non-refundable |
| Shipped products |
Bitsbox says it cannot accept returns for products already shipped |
| Kid project access |
Kids keep access to the website and apps they already built |
If you paid for a 3-, 6-, or 12-month term, cancellation is still useful because it stops the next renewal. It usually does not shorten the term already purchased.
Message to Bitsbox Support
Use this if the store account does not show the active subscription:
Please cancel future renewal for my Bitsbox subscription. My Grownup Account email is [email]. The subscriber name is [name]. My plan is [Digital / Basic / Premium] and my latest receipt is dated [date] for [amount]. Please confirm the cancellation date, the next renewal status, and whether any boxes already paid for will still ship.
If your order was through Amazon, include the Amazon order number and ask whether Bitsbox can identify the subscription source, but complete the cancellation in Amazon.
What to Save
| Proof |
Why it matters |
| Grownup Account email |
Finds the subscription account |
| Latest receipt |
Shows purchase source, term, and amount |
| Subscription type |
Digital, Basic, or Premium |
| Renewal date |
Shows the next automatic billing date |
| Cancellation confirmation |
Shows the renewal was turned off |
| Support reply |
Useful if the account page is unclear |
| Amazon confirmation, if applicable |
Shows Amazon stopped the subscription |
Keep proof until the next renewal date has passed or until all already-paid boxes have shipped.
