Elysium Health, established in 2014, sells longevity supplements like Basis, but with plans ranging from $40 to $60 per month, the cost might age you faster than the science helps. Maybe you tried the Bryan Johnson "Blueprint" lifestyle but realized swallowing endless pills isn't for you. It happens. You can save up to $720 annually by cancelling. Visit Elysium Health to stop the charges. However, Trustpilot data highlights a "Poor" rating, citing "impossible cancellation" loops and "unauthorized charges" as frequent headaches. With numerous total complaints in the last 3 years focusing on billing glitches and shipping delays, you aren't alone in wanting out. Follow this guide to navigate the confusing menus and cancel for good.
How to Cancel Elysium Health on Desktop
Most users manage their subscriptions directly through the website. It is the most reliable method.
How to Cancel Elysium Health on iPhone (iOS)
If you purchased directly from the website, you cannot cancel via the Apple Settings app. You must use the mobile browser.
How to Cancel Elysium Health on Android
Android users also need to use the web portal. The app (if you have the Index app) usually redirects you to the web for billing anyway.
Cancel by Email or Phone
If the website buttons are hiding from you (a common complaint), you can try contacting them directly.
- Email: Send a request to
care@elysiumhealth.com. Include your order number and email address. Ask for a confirmation number.
- Phone: You can try texting or calling 888-220-6481.
Note: Email responses can take 24-48 hours. If your renewal is tomorrow, this method is risky.
What is Elysium Health Cancellation Policy
Elysium Health requires you to cancel before your next shipment processes. Once an order generates, they generally do not offer refunds. Period. According to their terms, if you are on a prepaid plan (like the 6-month or 12-month bundles), cancelling only stops the next renewal. It does not refund the remaining months you already paid for. Users on Trustpilot frequently complain that they cancelled "too late" by just a few hours and got stuck with another $60 bottle. Don't wait until the last day.
Having Trouble Cancelling Your Elysium Health Subscription?
Stuck in a loop? You aren't the only one.
- Check your login: Ensure you are using the email associated with the order, not your Apple ID email (unless you used "Hide My Email").
- Use a Desktop: The mobile site is notoriously finicky. Log in from a laptop if the cancel button is missing.
- Check for "Skipped" months: Sometimes you might have just skipped a month instead of cancelling. Double-check your status says "Inactive."
- Contact Support: If the button is gone, email
care@elysiumhealth.com immediately to create a paper trail.
Subscription Plans and Pricing (2025)
| Plan Type |
Cost |
Billing Frequency |
Savings |
| Monthly Plan |
$60.00 |
Every Month |
None |
| 6-Month Prepaid |
$270.00 |
Every 6 Months |
~$45/mo |
| 12-Month Prepaid |
$480.00 |
Annually |
~$40/mo |
| Index (Test) |
~$299 |
One-time |
N/A |
How Pine AI Can Help You Cancel Your Elysium Health Subscription
