StarTimes ON, from the StarTimes Group founded in 1988, is your ticket to a ton of African movies, series, and live sports. Maybe you signed up just to catch the Africa Cup of Nations and now it's over, leaving you with a subscription you don't need. It happens. With plans ranging from $3.99 to $11.99, those charges can add up if you're not watching. This guide covers canceling on iOS, Android, and desktop, potentially saving you up to $144 a year. Let's get that money back in your pocket.
How to Cancel StarTimes ON on iPhone (iOS)
If you subscribed to StarTimes ON through the App Store, you have to cancel it directly through your Apple account. Deleting the app won't do the trick.
1 Open Your iPhone Settings
Find and tap the gray Settings icon on your home screen. It's the one with the gears.
2 Tap Your Apple ID
Your name and profile picture are at the very top of the Settings menu. Tap on it to access your Apple ID, iCloud, and other settings.
3 Navigate to Subscriptions
On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions tied to your Apple account.
4 Find and Select StarTimes ON
Scroll through the list until you find the StarTimes ON subscription. Tap on it to open the details page.
5 Cancel the Subscription
At the bottom of the page, you'll see a red Cancel Subscription button. Tap it and confirm your choice. The subscription will now show an expiration date instead of a renewal date.
How to Cancel StarTimes ON on Android
For Android users, cancellation is handled through the Google Play Store. It's a common mistake to look for the cancel button inside the StarTimes ON app itself.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. This is where all your app subscriptions are managed.
2 Access Your Profile
Tap on your profile icon or initial in the top-right corner of the screen.
3 Go to Payments & Subscriptions
From the menu that appears, select Payments & subscriptions. This will take you to a new screen with several options.
4 Select Subscriptions
Tap on Subscriptions to see a list of all your current and past subscriptions managed through Google Play.
5 Find StarTimes ON and Cancel
Locate StarTimes ON in the list and tap on it. At the bottom of the next screen, tap Cancel subscription and follow the on-screen prompts to confirm.
How to Cancel StarTimes ON on Desktop or Laptop
Canceling on a desktop can be a bit of a maze. Many services make this intentionally difficult, hoping you'll give up. Be persistent.
1 Visit the StarTimes ON Website
Open your web browser and go to the official StarTimes ON website. This method only works if you subscribed directly on their site, not through an app store.
2 Log In to Your Account
Find the login button, usually at the top right, and enter your account credentials.
3 Navigate to Account Settings
Once logged in, look for a section named My Account, Profile, or Subscription. This can sometimes be hidden under your profile icon.
4 Find the Cancellation Option
Within your account settings, there should be an option to manage your subscription. Look for a link or button that says Cancel Subscription or Manage Plan.
5 Confirm Your Cancellation
Follow the final steps to confirm the cancellation. They might ask for a reason or offer you a discount to stay. Stick with it and make sure you get a confirmation message on the screen or via email.
Cancel StarTimes ON by Email or Phone
If you're stuck or can't find the cancellation option online, you can try contacting customer support directly. It's not the fastest way, but it's an option.
- Email: Send your cancellation request to [email protected]. Be sure to include your account details like your registered email and phone number.
- Phone: You can try calling their customer service line. The number can vary by region, so check their website for the most current contact for your area.
Be prepared to provide your account information and verify your identity. Honestly, expect a bit of a wait, especially with email.
Before You Cancel: What You Should Know
Here are a few things to keep in mind before you hit that cancel button:
- No Pro-Rata Refunds: You almost never get a refund for a partially used billing period. If you cancel, your service will continue until the end of the cycle you've already paid for.
- Access Ends Later: You won't be cut off immediately. Your access to StarTimes ON content will last until your current subscription period expires.
- Re-subscribing: You can always sign up again later if you change your mind, but you might not get any new-customer promotional pricing.
Having Trouble Cancelling Your StarTimes ON Subscription?
It can be frustrating when the cancel button seems to be hiding. If you're running into trouble, here are a few things to try:
- Check Where You Subscribed: This is the most common issue. If you signed up on your iPhone, you MUST cancel through Apple's Subscriptions menu. If you signed up on Android, you MUST cancel through the Google Play Store. The website cancellation won't work.
- Try a Different Device: Sometimes the mobile app or website has glitches. Try logging in from a desktop computer or laptop to access the full account settings.
- Clear Your Browser Cache: Old data stored in your browser can sometimes cause issues. Clear your cache and cookies or try using an incognito/private browsing window.
- Contact Support Directly: When all else fails, it's time to contact customer service. It might take longer, but they can perform a manual cancellation for you.
Subscription Plans and Pricing (2025)
| Plan Name | Estimated Monthly Price (USD) | Key Features |
|---|---|---|
| Basic (DTT) | ~$3.00 | Access to local channels and a limited selection of entertainment and news. |
| Classic (DTT) | ~$6.00 | Includes everything in Basic, plus more sports, movie, and international channels. |
| Super (DTT) | ~$9.00 | The premium package with all available channels, including exclusive sports and HD content. |
| ON Sport | ~$12.00 | A dedicated sports package for streaming major leagues and events. |
Note: Prices are estimates and can vary based on your region and current promotions. DTT refers to Digital Terrestrial Television packages.
How Pine AI Can Help You Cancel Your StarTimes ON Subscription
Tired of searching for hidden cancellation buttons? Let Pine AI handle it. We'll cancel your StarTimes ON subscription quickly and securely. No more navigating confusing menus or waiting on hold. Connect your account and let us save you time and money.
Frequently Asked Questions about StarTimes ON
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Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
