Claim Compensation from Rocket Lawyer | Get Reimbursed 2025

Getting your money back requires preparation. Don't contact them unprepared. Follow these steps first:

• Gather Your Details: Find your Rocket Lawyer account number and the email address associated with it. Have the last four digits of the credit card they charged ready.
• Document Everything: Take screenshots of the charge on your bank statement, any service errors you encountered, and any cancellation confirmation emails you might have. Dates are critical.
• Know Their Policy: Briefly check Rocket Lawyer's Terms of Service. They usually state that fees are non-refundable, but knowing this helps you argue your case as an exception due to poor service or a billing error.
• Define Your Goal: Decide exactly what you want. Is it a full refund of the last charge ($39.99)? A partial credit? Be specific. Write it down: "I am requesting a full refund for the charge on [Date]."
• Create a Timeline: Jot down a simple timeline of events. For example: "Jan 5: Signed up for free trial. Jan 10: Used document service, it failed. Jan 12: Canceled trial. Feb 5: Was charged $39.99."

In the US, your rights for digital subscriptions like Rocket Lawyer are primarily governed by consumer protection laws and the company's own Terms of Service. It's less regulated than something like air travel.

• The Contract is Key: Rocket Lawyer's Terms of Service is your primary agreement. It likely states that subscription fees are non-refundable. However, this doesn't give them a free pass for billing errors or failing to provide the service you paid for.
• FTC Regulations: The Federal Trade Commission (FTC) has rules about 'negative option billing' (auto-renewals). Companies must make their terms clear and provide a simple way to cancel. If you can prove the cancellation process was intentionally difficult or hidden, you have a stronger case.
• Eligibility for Compensation: You are most likely eligible for compensation if:
  • You were charged after you received a cancellation confirmation.
  • You were charged for a service that was unusable due to technical outages on their end.
  • You can demonstrate a clear billing error (e.g., a double charge).
  • You were a free trial user and were charged despite canceling within the trial period.

Compensation typically comes as a refund of the most recent charge or a credit for future services. Don't expect them to refund months of service you forgot you were paying for; focus on the most recent, specific issue.

Subject: Urgent Compensation Request for Billing Error - Account [Your Email Address or Account ID]

Dear Rocket Lawyer Support Team,

I am writing to request an immediate refund for a charge of [$39.99] applied to my account on [Date of Charge]. My account is registered under the email [Your Email Address].

On [Date], I took the necessary steps to cancel my subscription [or free trial] to avoid further charges. Despite this, my card was charged. Alternatively: The service I attempted to use on [Date] was not functional, preventing me from [describe what you were trying to do], which is the sole reason I have this subscription.

This charge is unauthorized and does not reflect my usage or subscription status. According to the Better Business Bureau, where your company has a customer rating of 1.1 out of 5 stars, billing issues like mine are a recurring problem for your customers.

I have attached a screenshot of the charge from my bank statement and my cancellation confirmation for your review.

I request a full refund of the [$39.99] to be processed back to my original payment method within 3-5 business days. Please confirm in writing once this refund has been initiated.

Sincerely,

[Your Name] [Your Phone Number]

If customer service gives you a flat 'no,' don't give up. You have several powerful options to escalate your claim.

• Request a Supervisor: Your first step should always be to ask the agent to escalate your case to a manager or supervisor. Often, they have more authority to issue 'goodwill' refunds to resolve a dispute.
• Initiate a Bank Chargeback: This is a very effective tool. Contact your credit card company or bank and dispute the charge. Explain that the service was not rendered as promised or that you cancelled the subscription according to their terms. Provide the evidence you collected.
• File a Complaint with the BBB: While not a government regulator, companies often respond to Better Business Bureau complaints to protect their rating. File a detailed complaint on the BBB website. Rocket Lawyer is generally responsive to these.
• Contact Your State Attorney General: Your state's Attorney General office handles consumer protection. Filing a complaint there can put regulatory pressure on the company to resolve your issue.
• Make Noise on Social Media: A public post on X (formerly Twitter) or Facebook detailing your experience can sometimes get a faster response from a social media team empowered to solve problems to avoid bad press. Be polite but firm.

Tired of trying to find the hidden 'cancel' button or waiting on hold just to be transferred twice? Sound familiar? Dealing with Rocket Lawyer's retention tactics can be a huge headache when all you want to do is stop the charges. It's a frustrating loop designed to make you give up.

Pine AI handles the entire cancellation process for you. No more navigating confusing menus or rehearsing your reasons for leaving. We deal with customer service directly, manage the email chains, and ensure the subscription is actually terminated. It's a huge time-saver. With a 93% negotiation success rate, we're experts at cutting through the corporate red tape to get the job done right. Let us handle the annoying part so you can move on. Seriously.

The information on this page is for informational purposes only and does not constitute legal advice. Pine AI is not a law firm and does not provide legal services.