GenealogyBank, founded in 1997, offers access to a massive archive of historical newspapers, obituaries, and other records for family history research. Maybe you signed up to solve a family mystery after watching 'Who Do You Think You Are?' and now you're done. It happens. This guide will help you cancel your subscription, which can range from $19.95 to $69.95, without any extra headaches. By canceling, you can save up to $70 a year. We'll walk you through the steps for their website, which is the main way to manage your account.
How to Cancel GenealogyBank on Desktop or Laptop
Canceling your GenealogyBank subscription is most straightforward on a computer. The mobile site can be a bit clunky, so using a desktop or laptop is your best bet.
1 Log In to Your Account
Navigate to the GenealogyBank website and sign in using your registered email address and password. This is the most reliable way to access your account settings.
2 Access Your Account Settings
Once logged in, find your name or the 'My Account' link, usually located in the top-right corner of the homepage. Click on it to go to your account dashboard.
3 Navigate to Subscription & Billing
Within the 'My Account' section, look for a tab or link labeled 'Subscription & Billing' or something similar. This is where your payment and plan details are managed.
4 Initiate the Cancellation
You should see an option to 'Cancel Subscription' or 'Turn Off Auto-Renewal'. Click this link. They might ask you for a reason you're leaving, which you can usually skip.
5 Confirm Your Cancellation
Follow the final prompts to confirm that you want to end your subscription. Make sure you receive a confirmation message on the screen and check your email for a cancellation notice. Don't close the page until you're sure it's done.
How to Cancel GenealogyBank on iPhone (iOS)
You might be tempted to look in your iPhone's settings, but that's a dead end. You have to cancel directly on their website.
1 Open a Web Browser
GenealogyBank does not manage its subscriptions through the Apple App Store. You cannot cancel it from your iPhone's 'Subscriptions' settings. Open Safari or another web browser on your phone.
2 Go to the GenealogyBank Website
Navigate to the official GenealogyBank website and tap the 'Log In' button.
3 Log In and Go to 'My Account'
Enter your credentials to sign in. Once you're in, find the 'My Account' section, which is often in a menu represented by three horizontal lines on mobile.
4 Find and Cancel Your Subscription
Tap on 'Subscription & Billing'. From there, you should see the option to Cancel Subscription. Follow the on-screen instructions to finalize the cancellation.
How to Cancel GenealogyBank on Android
Don't bother checking the Google Play Store for your subscription. The only way to cancel is by logging into their website directly.
1 Use a Web Browser
Like with iOS, GenealogyBank subscriptions are not managed through the Google Play Store. You'll need to use a web browser like Chrome on your Android device.
2 Navigate to the GenealogyBank Website
Go to the GenealogyBank homepage and log in to your account.
3 Access Account Settings
After logging in, open the main menu (usually a 'hamburger' icon) and select 'My Account'.
4 Locate Billing Information
Find the 'Subscription & Billing' area within your account settings.
5 Cancel and Confirm
Select the 'Cancel Subscription' option and complete the confirmation steps. Wait for the confirmation message before you close the browser.
Cancel GenealogyBank by Phone
If you're struggling with the online process or just prefer talking to a person, you can cancel by calling their customer service.
- Phone Number: 1-866-641-3297
- Hours of Operation: Monday to Friday, 9 AM to 5 PM Mountain Time.
Be ready with your account information, like your registered email address, to help them find your subscription quickly. Sometimes a phone call is just faster if the website is giving you trouble.
Before You Cancel: What You Should Know
Before you finalize the cancellation, keep a couple of things in mind:
- Data Access: You will lose access to all saved records, family trees, and search results at the end of your current billing period. Make sure to download or save anything important before your subscription expires.
- Refund Policy: GenealogyBank does not offer prorated refunds. If you cancel mid-month or mid-year, you'll have access until the period you paid for ends, but you won't get any money back for the unused time.
- Pausing Subscription: Unfortunately, GenealogyBank does not offer an option to pause your subscription. You either have an active subscription or you don't.
Having Trouble Cancelling Your GenealogyBank Subscription?
It can be frustrating when a simple cancellation turns into a headache. If the steps above aren't working, try these troubleshooting tips:
- Use a Computer: The cancellation process is most reliable on a desktop or laptop computer. The mobile website can sometimes be buggy.
- Clear Your Browser Cache: Old data stored in your browser can sometimes cause issues. Try clearing your cache and cookies, or use an incognito/private browsing window to log in and cancel.
- Check Your Login Info: Make sure you are using the correct email address associated with the active subscription. It's a simple mistake, but it happens.
- Call Them Directly: If all else fails, calling customer support at 1-866-641-3297 is the most direct way to get it sorted. They can process the cancellation for you over the phone.
Subscription Plans and Pricing (2025)
| Plan Name | Price (USD) | Billing Cycle | Details |
|---|---|---|---|
| Monthly Membership | $22.95 | Monthly | Full access to all historical newspapers, obituaries, and government publications. Renews automatically each month. |
| Annual Membership | $99.95 | Annually | Same full access as the monthly plan but at a significant discount. Billed once per year. This is the best value if you plan to use it long-term. |
How Pine AI Can Help You Cancel Your GenealogyBank Subscription
Tired of navigating confusing menus and waiting on hold? Let Pine AI handle it. We can cancel your GenealogyBank subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing unwanted charges. It's cancellation without the headache.
Frequently Asked Questions about GenealogyBank
Can I unsubscribe from GenealogyBank anytime?
Can I get a refund from GenealogyBank if I forgot to cancel?
How do I know my GenealogyBank subscription is cancelled?
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What else should I know before I cancel my GenealogyBank subscription?
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How does Pine AI work with GenealogyBank to cancel my subscription?
Emma Sullivan
EdTech and Media Writer
Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.
