GenealogyBank, established in 2006, helps you dig up family history through newspapers and obituaries. Subscriptions cost between $9.95 and $19.95 monthly. It works on desktop and mobile browsers. You could save up to $240 a year by cancelling. Visit GenealogyBank. With the recent 23andMe data breach scaring everyone about digital privacy, locking down your online footprint is trending. The Better Business Bureau reports over 100 complaints in the last 3 years, mostly about "billing issues" and "difficulty cancelling." Users frequently vent about poor customer service and surprise auto-renewals. If you are stuck in a loop, it is not just you.
How to Cancel GenealogyBank on Desktop
Most users report that the "Cancel" button is often missing from the dashboard, forcing you to contact them directly. Try these steps first just in case.
1 Log into Your Account
Go to the GenealogyBank website and sign in. You need your email and password. If you forgot it, reset it first.
2 Access My Account
Click on My Account located at the top right of the dashboard. It might be hidden under a profile icon.
3 Check Subscription Status
Look for the Subscription or Account Information tab. Sometimes they hide the cancel button here. If you see it, click Cancel Subscription. If not, you have to use the contact form or phone method below. Super annoying, right?
How to Cancel GenealogyBank on Mobile Web
GenealogyBank does not have a dedicated app for managing billing, so you must use the mobile browser. It is clunky.
1 Open Browser
Launch Chrome or Safari on your phone and go to the GenealogyBank site.
2 Tap Menu
Tap the hamburger menu (three lines) or profile icon to find My Account.
3 Find Subscription Settings
Scroll down to Subscription Details. If there is a cancel link, tap it and confirm. If the page just reloads or shows a phone number, you are stuck calling them.
Cancel GenealogyBank by Phone
This is the most reliable method, unfortunately. You have to talk to a human.
- Phone Number: 1-866-641-3297
- Hours: Monday to Friday, 7:00 am to 6:00 pm (MST)
Prepare for a sales pitch. They will try to keep you. Just say "No" repeatedly.
Cancel by Email or Live Chat
If you hate phone calls, try email. It takes longer, though.
- Email: [email protected]
- Web Form: Go to the "Contact Us" page on their footer.
Send a message stating: "I want to cancel my subscription immediately. My account email is [Your Email]." Keep the sent email as proof.
What is GenealogyBank Cancellation Policy
GenealogyBank operates on an auto-renewal basis. This means they will keep charging you until you forcefully stop them. According to their terms, you must cancel at least 2 business days before your renewal date to avoid being charged for the next cycle. They generally do not offer refunds for partial months or if you forget to cancel. Once you cancel, you usually keep access until the current billing period ends. It is pretty standard but strict.
Before You Cancel GenealogyBank: What You Should Know
- Download Your Data: Once your subscription ends, you might lose access to saved clippings or family tree data. Save everything to your computer first.
- No Refunds: Did you just get charged yesterday? Tough luck. They rarely refund processed payments.
- Confirmation: Ensure you get a confirmation email. If you don't get one within 24 hours, assume you are still subscribed.
Having Trouble Cancelling Your GenealogyBank Subscription?
Struggling to cut the cord? You are not the only one.
- Check Third Parties: Did you sign up via Amazon or a partner site? You might need to cancel there instead.
- Call Them: If the website is broken (which happens often), the phone line is your best bet.
- Check Spam: The confirmation email might be in your junk folder.
- Block Payments: If they keep charging you after you cancelled, call your bank to stop the transaction.
Subscription Plans and Pricing (2025)
| Plan Type | Cost | Billing Frequency | Details |
|---|---|---|---|
| Monthly | ~$19.95 | Every Month | High cost, flexible cancellation. |
| Annual | ~$99.00 - $120.00 | Once a Year | Lower monthly rate, big upfront cost. |
| Special Offer | ~$4.17/mo | Billed Annually | Often an introductory rate that hikes up later. |
How Pine AI Can Help You Cancel Your GenealogyBank Subscription
Cancelling niche services like GenealogyBank is smart right now, especially with rising digital subscription costs in the last 12 months. Pine AI makes it effortless.
Step 1: Let's get started to cancel GenealogyBank Simply tell us that you want to cancel your subscription with GenealogyBank, we'll ask for some account details to get started.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it's actually cancelled. We don't just suggest it; we finish it.
Step 3: You're free from GenealogyBank The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about GenealogyBank
Can I unsubscribe from GenealogyBank anytime?
Can I get a refund from GenealogyBank if I forgot to cancel?
How do I know my GenealogyBank subscription is cancelled?
How long does it take for GenealogyBank to cancel?
What else should I know before I cancel my GenealogyBank subscription?
How do I raise a complaint to GenealogyBank?
How does Pine AI work with GenealogyBank to cancel my subscription?
