Facetory, established in 2016, brought K-beauty to our doorsteps, but maybe your stash is overflowing like a viral Hoarders clip. Subscription tiers range from $11.90 to $49.95, so cancelling saves up to $600 annually. You can manage this on iOS, Android, or desktop. Visit Facetory to end it. Trustpilot holds a mixed bag of reviews, with users citing "unresponsive support" and "billing errors" as total nightmares. It mirrors the "de-influencing" shift on social media where people are dropping excess subscriptions. Don't let the auto-renew catch you off guard.
How to Cancel Facetory on iPhone (iOS)
Most iPhone users signed up via the web, not the App Store. Here is how to handle it on your phone.
How to Cancel Facetory on Android
Android users typically manage this via the web portal as well. The app experience can be glitchy.
How to Cancel Facetory on Desktop
This is the most reliable method. The desktop site is less prone to crashing than the mobile version.
Cancel by Email or Live Chat
If the website is giving you a headache (or a 404 error), you can try contacting them directly.
- Email: support@facetory.com
- Note: Be sure to email from the address associated with your account. Include your full name and order number to speed things up. Responses can take 24-48 hours, so do not leave this for the last minute.
What is Facetory Cancellation Policy
Facetory operates on a strict renewal schedule. You must cancel before your next billing date to avoid being charged. For monthly plans, this is usually the anniversary of your sign-up date. For seasonal boxes (Lux Plus), billing happens on specific dates (e.g., March 1st, June 1st). If you cancel after you have been billed, they will not refund you. They will just ship that last box you didn't want. It is a common complaint on the Better Business Bureau, so mark your calendar.
Before You Cancel Facetory: What You Should Know
- Points Expiration: If you have accumulated reward points (Facetory Rewards), use them before you cancel. They often vanish or become inaccessible once the subscription is inactive.
- Skip vs. Cancel: If you just have too many masks right now, you can pause or skip a month in the dashboard instead of fully cancelling.
- No Partial Refunds: They do not prorate. If you paid for a year upfront, you are getting those boxes until the term ends.
Having Trouble Cancelling Your Facetory Subscription?
Stuck in a loop? Here are a few things to try:
- The "No Account" Glitch: Many users check out as guests and then can't log in to cancel. You must "Create Account" using the exact same email you used to buy the subscription. This links the data and lets you access the dashboard.
- Browser Issues: Try using Incognito mode or a different browser. The Shopify platform they use can get buggy with cached data.
- Check Third Parties: Did you buy this on Amazon? If so, you must cancel through your Amazon "Memberships & Subscriptions" page, not the Facetory website.
Subscription Plans and Pricing (2025)
| Plan Name |
Price |
Frequency |
Details |
| 4-Ever Fresh |
~$11.90 |
Monthly |
4 sheet masks per month. Basic tier. |
| 7 Lux |
~$19.90 |
Monthly |
7 sheet masks + bonus items occasionally. |
| Lux Plus |
~$49.95 |
Quarterly |
Seasonal box. 5-6 full-sized skincare products + masks. |
| Annual Plans |
Varies |
Yearly |
Pre-paid versions of the above. Harder to get refunds for. |
How Pine AI Can Help You Cancel Your Facetory Subscription
