What are Wizz Air customer service hours?

Their call centers generally stick to standard business hours for the country you're calling from. Don't bother trying late at night, I tried that once after a long day at work and just got an automated message telling me they were closed, which was just fantastic.

Is there a Wizz Air live chat option?

Yes, but it's a bot. Her name is Amelia. She's great at sending you links to the FAQ pages you probably just came from, but getting her to transfer you to an actual human is nearly impossible. It's a classic runaround.

What's the fastest way to reach Wizz Air support?

Fastest is a strong word. If your flight is in the next few hours and something is wrong, you have to bite the bullet and call the premium-rate number. For anything else, 'fast' isn't really in their vocabulary, so just submit the online form and prepare to wait. Need to file a complaint? See our [Wizz Air complaint filing guide](/complaint-filing/airlines-and-aviation/wizz-air).

Do I need my account number to contact Wizz Air?

You don't really have an 'account number'. What you need is your booking confirmation code. It's the six-character code you got in your confirmation email. That's the magic key.

Can I email Wizz Air customer service?

Nope. It's all about their online forms. You can't just send an email, which is a huge pain because you have to fill out their clunky web form, and I swear, the last time I did it for a refund claim, the page timed out right after I spent twenty minutes writing a detailed explanation of why they owed me money.

Is there a Wizz Air mobile app for support?

The app is mostly for managing your booking, checking in, and buying extras. It's not really a support tool. It just links you back to the same help center on their website, so don't expect a secret chat feature in there.

What information should I have ready when calling?

Have your six-digit booking confirmation code, the flight numbers and dates, and the full names of the passengers on the booking. I usually write the booking code on a piece of paper and stick it to my monitor so I'm not fumbling for it when they finally answer.

Why are Wizz Air's phone calls so expensive?

That's the million-dollar question, isn't it? They use premium-rate numbers, which is a business model some budget airlines use to discourage calls and offset costs. It's awful. I once saw a post where someone's call to sort out a $20 baggage fee ended up costing them $30 in phone charges. Need to file a complaint? See our [Wizz Air complaint filing guide](/complaint-filing/airlines-and-aviation/wizz-air).

How to Contact Wizz Air Customer Service

Trying to contact Wizz Air can feel like a real headache, especially when you're dealing with common issues like chasing a refund for a canceled flight or fighting a surprise baggage charge, which people complain about online all the time. It sometimes feels like you're starring in one of those viral TikToks about nightmare travel days. Don't worry, we've got you. You can reach them by phone (be careful, it can be pricey), through their online contact form, or by poking them on social media like X (formerly Twitter) and Facebook. Your best starting point is always their official site, Visit Wizz Air, but here’s how to actually get a response.

Last Edited on 10 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Different Ways to Contact Wizz Air

Navigating Wizz Air's customer service can be tricky. They steer you towards self-service options, but sometimes you just need to talk to a person. Below is a breakdown of the best ways to get in touch.

Contact Method	Details & Availability	Best for...
Phone Call	Premium-rate numbers that vary by country. Generally available during business hours, but expect long waits.	Urgent issues like last-minute flight changes or problems at the airport.
Live Chat Bot	Accessible 24/7 on their website. It's an automated bot named 'Amelia'.	Simple questions, checking flight status, or getting links to the right forms.
Online Complaint Form	Available via their website's 'Contact Us' section.	Non-urgent issues, formal complaints, and refund requests where you need a paper trail.
Social Media	Active on X (@wizzair) and Facebook.	Public complaints or getting a faster, though often generic, initial response.

Customer Support Channels

📞 Phone Support

Wizz Air uses premium-rate phone numbers, which means you will be charged a higher rate per minute to call. Costs can add up quickly, so use this as a last resort.

Department	Phone Number	Notes
General Support (US Number)	+1 917 962 3389	This is a standard rate number, but wait times can be very long. It's for new bookings or general inquiries.
Special Assistance	Use the Special Assistance form on their website or call the dedicated line for your country.	For accessibility needs or help with medical equipment.

📧 Email Support

Wizz Air doesn't offer a direct customer service email address. It's a bit frustrating. Instead, they require you to submit all inquiries and complaints through a dedicated contact form on their website. This system is designed to categorize requests, but it means you can't just fire off a quick email.

💬 Live Chat or Website Bot

Where to access: You can find the chat bot, named Amelia, on the Wizz Air website, usually in the bottom right corner of the help page.
Steps to access: Navigate to the 'Contact Us' or 'Help' section and click on the chat icon.
Types of problems it handles: Amelia is best for basic questions like baggage allowance, check-in procedures, or flight status. It can't handle complex booking issues or complaints.
Escalation: The bot rarely escalates to a human agent. Its main purpose is to direct you to the correct FAQ page or contact form.

📱 In-App Support

Platform: Available for both iOS and Android.
Steps to contact: The app primarily manages bookings. While there isn't a dedicated 'contact support' chat feature within the app, it provides easy access to your booking details and links to the mobile version of the website's help center and contact forms.

⏱️ Estimated Response Times from Wizz Air

Patience is key when dealing with Wizz Air. Based on customer feedback, these are the wait times you can realistically expect.

Method	Expected Wait Time
Phone	30-90 minutes (plus any time spent navigating menus)
Online Form	7-30 days, sometimes longer for complex claims
Chat Bot	Instant (but it's a bot)
Social Media	24-72 hours for an initial, often generic, reply

🔍 Tips to Reach Support Faster from Wizz Air

Use the Claims Form First: For anything related to compensation or refunds, the online form is the required first step. Calling first will just lead to them telling you to fill out the form.
Call at Off-Peak Times: If you must call, try right when their lines open or during the middle of the week to avoid the longest queues.
Be Public on Social Media: A public post on X or Facebook sometimes gets a quicker response than a private message, as they are managing their public image.
Have All Your Info Ready: Don't waste your own time (or money on a premium call) searching for details. Have everything in front of you before you start.

Before You Call: What to Have Ready

Seriously, don't even think about calling them until you have your details sorted. Before you dial, make sure you have your Booking confirmation number and the Full names of all passengers on the booking handy. Trust me, they will ask for it immediately, and it's super annoying to have to search through your emails while you're on the phone.

Where to Quickly Solve Problems with Wizz Air

Here’s a quick guide to getting the right help for the most common Wizz Air headaches.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Requesting a Refund for a Canceled Flight	Online Complaint Form	This is the only way they process these. Be incredibly detailed and attach any evidence you have. Don't expect a quick reply.
An Issue with Baggage Fees	Phone Support (if at the airport) or Online Form (after the flight)	If you're at the airport, you have to call or talk to an agent. If you believe you were overcharged, use the online form to file a claim later.
Needing Special Assistance	Special Assistance Form or Phone Line	You must submit this request at least 48 hours before your flight. Don't leave it to the last minute.
Filing a Formal Complaint	Online Complaint Form	A phone call won't create the official record you need. The form is your best bet for creating a paper trail for escalation.

Additional Helpful Links for Wizz Air

For more direct resources, check out these official links:

Frequently Asked Questions about Wizz Air Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.