What are Volaris customer service hours?

Their main US phone line is supposedly open 24/7. So you can call them anytime, which is helpful if you have a flight issue in the middle of the night. Just be aware that 'available' doesn't always mean 'quick to answer'.

Is there a Volaris live chat option?

Not really, no. They have a WhatsApp bot that they call a 'digital assistant,' but it's not a live chat with a person. It just runs you through automated menus, and honestly, it kept trying to sell me a hotel in Cancun when all I wanted was to ask about my flight credit. Getting to a human through it is nearly impossible.

What's the fastest way to reach Volaris support?

Fastest is a strong word. Your best bet for an urgent problem, like a same-day cancellation, is to just keep calling the phone number until you get through. It's a total pain, but it's more direct than waiting for a social media manager to maybe see your message.

Do I need my account number to contact Volaris?

Nope, you don't need an account number. They operate off your booking confirmation code, which is that six-character mix of letters and numbers you got in your email. That's the magic key.

Can I email Volaris customer service?

Good luck with that. They don't list a public support email because they want you to use their website's contact form. It feels like a black hole, but it's the official channel for complaints, so you have to use it to create a record of your issue, especially if you're fighting for a refund for a flight they canceled last minute.

Is there a Volaris mobile app for support?

The app is mainly for booking and managing your flights, not for support. You can find the contact phone number listed in there, but there's no built-in chat feature or support ticket system. It's basically just a shortcut to calling them.

What information should I have ready when calling?

Have your six-digit booking confirmation code and the full names of every passenger ready. Also, if your issue is about a specific flight, know the flight number and date. Don't be that person fumbling through their inbox while the agent waits, it just wastes everyone's time.

How do I claim compensation for a delayed Volaris flight?

Claiming it is one thing, getting it is another. You have to start with their official 'Tu Experiencia' web form, because phone agents will just tell you to go there anyway. Be prepared to provide every single detail, including your original flight time, the actual arrival time, and any receipts for expenses you had because of the delay, like that sad airport sandwich you had to buy. It's a long process. Don't expect a quick resolution.

How to Contact Volaris Customer Service

Trying to get a hold of Volaris customer service can feel like you are stuck in a telenovela without the happy ending. You are likely dealing with lost luggage, a sudden flight change, or just trying to figure out why the website won't accept your payment. Trust me, I get it. Users on Trustpilot constantly vent about the "Vane" chatbot loop and long hold times. You have options like their US phone line, WhatsApp, or sliding into their DMs on Facebook. Check out the official Visit Volaris site if you want to brave the bot first. With travel demand surging for summer vacations in Cancun, their lines are jammed. Here is how to actually talk to a person.

Last Edited on 06 Jan, 2026

Olivia Harper, Senior Content Manager

9 min read

Different Ways to contact Volaris

Contact Method	Details & Availability	Best For
Phone (US)	+1 855 VOLARIS (865-2747) Available 24/7	Urgent flight changes or cancellations
WhatsApp	+52 55 5898 8599 24/7 (Bot first, then human)	Check-in issues and baggage questions
Facebook Messenger	@viajaVolaris Mon-Sun, 9am - 6pm CST	Non-urgent inquiries and general info
Chatbot (Vane)	Website or App 24/7 Automated	Simple FAQs and flight status

Customer Support Channels

📞 Phone Support

Calling is still the most reliable way to fix big problems, even if the hold music drives you crazy.

Department	Phone Number	Hours (Timezone)
US Customer Service	+1 855 865 2747	24/7
Mexico (Main)	+52 55 1102 8000	24/7
Guatemala	+502 2301 3939	24/7

💬 WhatsApp Support

Volaris pushes this method hard. You will start with "Vane" (the bot), but you can force a transfer to a human.

Purpose	Number	Notes
General Support	+52 55 5898 8599	Type "Agent" repeatedly to bypass the bot.

📧 Email Support

Honestly, Volaris does not really do email for general support anymore. They want you on WhatsApp. However, for specific claims, you might get lucky here.

Purpose	Email	Notes
Corporate/Commercial	[email protected]	Avg. response: 3–5 days (if at all)
Baggage Claims	[email protected]	Include your PIR number

📱 In-App Support

Platform: iOS and Android
How to access: Open the app, go to "More" or "Profile," and look for the "Help" or "Chat" bubble.
Reality Check: It usually just opens the WhatsApp chat or the Vane web bot. It is rarely a standalone in-app ticket system.

Estimated Response Times from Volaris

Method	Expected Wait Time
Phone (US)	20–45 minutes (Worse on weekends)
WhatsApp	10–15 minutes (After getting past the bot)
Social Media	2–4 hours
Email	3–5 business days

Tips to Reach Support Faster from Volaris

Call early in the morning: Try calling between 6:00 AM and 8:00 AM CST. The queues are shorter before the daily flight chaos starts.
Use the Spanish line: If you speak Spanish, or have a friend who does, dial the Mexico number (+52 55 1102 8000). It often connects faster than the US toll-free line.
Spam the keyword: On WhatsApp or Chat, type "Advisor" or "Human" immediately. Do not engage with the multiple-choice options if you have a complex issue.
Social Media shaming: Weirdly, tweeting at them publicly sometimes gets a DM response faster than waiting on hold.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your reservation code and the email you signed up with handy. Trust me, they will ask for it immediately.

Your Reservation Code (PNR): This is the 6-character code (letters and numbers) on your confirmation.
The Email Address: Must be the exact one used for booking. If you used a travel agent, have their info too.
Passport or ID: They often ask for the ID number to verify identity.
Flight Number: Know exactly which leg of the trip is causing issues.

Where to Quickly Solve Problems with Volaris

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Flight Cancellation	Phone (+1 855 865 2747)	Do not use the chat. You need a confirmation number from a human agent immediately.
Adding Baggage	Website (Manage Booking)	It is cheaper to do this online than over the phone or at the airport.
Name Correction	WhatsApp (+52 55 5898 8599)	Send a photo of your passport immediately to prove the spelling error.
v.club Subscription	Website Profile	You can usually toggle auto-renew off in your profile settings without calling.

Additional Helpful Links for Volaris

How Pine AI Can Help You Save Time Contacting Volaris

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.