| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | (651) 905-2737, Daily 6:00 am - 11:00 pm (CT) | Urgent issues, flight changes, baggage problems |
| Online Contact Form | Available 24/7 on their website | Non-urgent inquiries, refund requests, formal complaints |
| Sun Country Airlines, Attn: Customer Relations, 2005 Cargo Road, Minneapolis, MN 55450 | Official correspondence, sending documents | |
| Social Media | @SunCountryAir on X (Twitter) | General questions, public feedback (responses can be slow) |
Different Ways to contact Sun Country Airlines
Customer Support Channels
📞 Phone Support
Getting a human on the line is often the most direct way to solve a problem, but be prepared for potential wait times, especially during holidays or weather events.
| Department | Phone Number | Hours (Central Time) |
|---|---|---|
| General Reservations & Support | (651) 905-2737 | 6:00 am - 11:00 pm, Daily |
📧 Email Support
Sun Country doesn't really use a traditional support email. Instead, they push everyone through an online contact form. It's not ideal, but it does create a ticketed record of your request.
| Purpose | How to Access | Notes |
|---|---|---|
| General Inquiries & Feedback | Contact Us Page | Response can take several business days. Select the correct category for a faster reply. |
| Refund Requests | Contact Us Page | Be sure to include your confirmation number and flight details. |
💬 Live Chat or Website Bot
Unfortunately, Sun Country Airlines does not currently offer a live chat feature on their website or in their app. This is a common frustration mentioned by travelers online. You'll have to rely on the phone or their web form.
📱 In-App Support
The Sun Country Airlines app (available on iOS and Android) is mainly for managing your bookings, checking in, and viewing your flight status. It does not have a dedicated in-app support or chat feature. If you need help, the app will direct you to call the main support number or visit the website.
Estimated Response Times from Sun Country Airlines
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 45 minutes (highly variable) |
| Online Contact Form | 3 - 7 business days |
| 2 - 4 weeks for a response | |
| Social Media | 24 - 48 hours (if they respond) |
Tips to Reach Support Faster from Sun Country Airlines
- Call during off-peak hours. Try calling right when they open at 6:00 am CT or later in the evening. Avoid midday and Mondays if you can.
- Use the website for simple tasks. You can change seats, add bags, or even change your flight online under 'My Trips'. It's almost always faster than calling.
- Have your confirmation code ready. This is the first thing they'll ask for. It's the 6-character code in your booking email.
- Be clear and concise. Know exactly what you need before you call. This helps the agent solve your problem faster without extra back-and-forth.
Before You Call: What to Have Ready
Don't waste your own time. Before you even dial, get your stuff together. Trust me, the agent will put you on hold to 'look up your account' if you're fumbling for information.
- Your 6-character confirmation code. This is everything. It's on your booking confirmation email.
- Full names of all passengers on the reservation, exactly as they were booked.
- Flight dates and flight numbers.
- Your Sun Country Ufly Rewards number, if you're a member and the call is about your points.
- A credit card, if you anticipate needing to pay for a change or add a service.
Where to Quickly Solve Problems with Sun Country Airlines
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Changing or Canceling a Flight | Website Self-Service ('My Trips') | It's cheaper to do it yourself online. Sun Country charges a fee for an agent to make these changes over the phone. |
| A Problem with Baggage (Lost or Damaged) | Phone Support at (651) 905-2737 | Call immediately. Have your bag tag numbers, flight info, and a description of the bag ready. |
| Requesting a Refund | Online Contact Form | This creates a written record and a case number you can reference later. Phone agents are less likely to process refunds directly. |
| An Issue with Ufly Rewards Points | Phone Support at (651) 905-2737 | The rewards part of their website can be a bit clunky. An agent can usually sort out point discrepancies faster. |
| General Question About a Policy | Help Center (Self-Service) | Look it up yourself first. Their help center has answers for baggage fees, seat sizes, and more. It's faster than waiting on hold. |
Additional Helpful Links for Sun Country Airlines
How Pine AI Can Help You Save Time Contacting Sun Country Airlines
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Frequently Asked Questions about Sun Country Airlines
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Olivia Harper
Senior Content Manager
Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.
