Trying to reach Sun Country Airlines? It can feel like a hassle, especially when you're dealing with a sudden flight change or a confusing baggage fee, which seem to be common complaints on sites like the Better Business Bureau. With everyone trying to find the best 'travel dupes' for expensive vacations, budget airlines are popular, but getting help shouldn't be a budget experience. You can try calling them at 651-905-2737, using their online contact form, or reaching out via social media on X (@SunCountryAir). For self-service, your best bet is to visit the official Sun Country Airlines website.
Different Ways to contact Sun Country Airlines
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 651-905-2737 (Daily, 6:00 am - 11:00 pm CT) | Urgent issues, flight changes, booking problems |
| Online Contact Form | Available 24/7 on their website | Non-urgent inquiries, feedback, past travel issues |
| Sun Country Airlines, Attn: Customer Relations, 2005 Cargo Road, Minneapolis, MN 55450 | Formal complaints, documentation submission | |
| Social Media | X (@SunCountryAir) | Quick questions, public feedback |
Customer Support Channels
📞 Phone Support
Getting a human on the line is often the goal. Be prepared for potential wait times, especially during peak travel seasons.
| Department | Phone Number | Hours (Central Time) |
|---|---|---|
| General Reservations & Support | 651-905-2737 | Daily, 6:00 am - 11:00 pm |
| Sun Country Vacations | 651-905-2737 (select the Vacations option) | Daily, 6:00 am - 11:00 pm |
💻 Online Contact Form
Sun Country pushes customers towards their online form for many issues. It's basically their version of email support.
- Where to access: Find it under the 'Contact Us' section of the Sun Country Airlines website.
- How it works: You fill out a form with your details, flight information, and the nature of your issue. A representative will then email you back.
- Types of problems it handles: Best for post-travel concerns like refund requests, lost baggage claims, or providing feedback. Not great for immediate needs.
📱 Social Media Support
- Platform: Primarily X (formerly Twitter) @SunCountryAir.
- How it works: You can send them a public tweet or a direct message. Public tweets sometimes get a faster, albeit generic, response.
- Good for: General questions, getting a public acknowledgment of an issue. Don't expect them to resolve complex booking problems over a tweet.
Estimated Response Times from Sun Country Airlines
| Method | Expected Wait Time |
|---|---|
| Phone | 15 - 60+ minutes (highly variable) |
| Online Contact Form | 3 - 10 business days |
| Social Media | 24 - 48 hours |
| 2 - 4 weeks |
Tips to Reach Support Faster from Sun Country Airlines
- Call early or late: Try calling right when their lines open at 6:00 am CT or in the last hour before they close. Avoid midday, which is usually the busiest.
- Use the callback feature: If offered, always choose the option to have them call you back. It saves you from sitting on hold.
- Be specific in online forms: When using the contact form, provide your flight number, dates, and a clear, concise description of your problem to avoid back-and-forth emails.
- Try social media for simple questions: For a quick, non-personal question, a tweet might get you an answer faster than their email form.
Before You Call: What to Have Ready
- Your 6-digit confirmation number. Seriously, don't even bother calling without it. This is the first thing they'll ask for.
- Full names of all passengers associated with the booking, exactly as they appear on the reservation.
- Flight details. Have the flight numbers, dates, and departure/arrival cities handy.
- Your Ufly Rewards number, if you're a member. It can sometimes help them pull up your information faster.
- A credit card, if your issue involves a payment, refund, or new charge.
Where to Quickly Solve Problems with Sun Country Airlines
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Changing a flight within 24 hours of booking | Phone Support (651-905-2737) | The 24-hour rule is a federal requirement, so phone agents can handle this quickly. Act fast. |
| A lost or damaged bag claim | Online Contact Form | You need to create a paper trail. The form is the official first step for documentation. |
| A question about seat selection | Manage My Booking (Self-Service) | This is almost always faster to do yourself online than by calling an agent. |
| Filing a formal complaint | Mail or Online Contact Form | A written record is crucial. The online form is faster, but certified mail gets attention. |
| A refund request for a canceled flight | Online Contact Form | This is the official channel for refund processing. Calling will likely just get you redirected to the form. |
Additional Helpful Links for Sun Country Airlines
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Frequently Asked Questions about Sun Country Airlines
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Are Sun Country's baggage fees really that confusing?
