What are Breeze Airways customer service hours?

They say their text and social media channels are monitored 24/7, but that doesn't mean a human is waiting for you at 3 AM. I once texted them late at night about a seat assignment and got an automated reply, with a real person only getting back to me the next morning around 8 AM Eastern Time.

Is there a Breeze Airways live chat option?

Yes, but it's not a typical chat window that pops up on their website. Their 'live chat' is done through SMS text messaging or Facebook Messenger. Think of it less like an instant chat and more like texting a friend who might be busy and take a little while to text back.

What's the fastest way to reach Breeze Airways support?

Facebook Messenger. Hands down. If your flight is delayed or you have a problem at the airport, that seems to be the channel with the most urgency, at least based on what other travelers have shared online. I saw one person on a forum mention they got a response in under 10 minutes via Facebook after their flight was canceled at the gate, while their text message still hadn't been answered hours later.

Do I need my account number to contact Breeze Airways?

Nope. Breeze doesn't really use account numbers like that. You just need your six-character confirmation code for your flight. That's the magic key to everything.

Can I email Breeze Airways customer service?

Not directly, no. You have to use their online 'Guest Concern' form, which basically functions like sending an email into a big, corporate inbox. It's the best option for formal complaints because it creates a paper trail, but don't hold your breath for a speedy response because it feels a bit like sending a message in a bottle and hoping it washes ashore on the right desk.

Is there a Breeze Airways mobile app for support?

Yes, and you should definitely download it before your trip. You can manage almost everything about your booking right in the app, and it has direct links to message their support team. It's way more convenient than trying to find the right contact info on their website in a hurry.

What information should I have ready when calling?

Well, you can't call them, but for texting you absolutely need your six-character confirmation code and the full names of the passengers on the booking. Have it copied and ready to paste. It just makes the whole process smoother instead of you frantically searching through your inbox while they wait.

Why can't I call Breeze Airways?

It's their business model. They are a budget airline that cuts costs by not operating an expensive, staffed call center, which helps keep ticket prices low. It's a fantastic deal until something goes wrong and you find yourself desperately wishing you could just talk to a real, live human being instead of waiting for a text back about your canceled flight.

How to Contact Breeze Airways Customer Service

Trying to get a hold of Breeze Airways can feel like trying to catch a cloud. Seriously. Founded by the JetBlue guy, they promise to be "Seriously Nice," but when your flight to Charleston gets delayed or your baggage goes missing, that "Nice" vibe evaporates fast. Unlike legacy carriers, Breeze is aggressively digital. You won't find a traditional call center. Instead, you're stuck texting (501-273-3931), emailing [email protected], or sliding into their DMs on Facebook. Users on Trustpilot often vent about the lack of a human voice when things go wrong. Whether you are chasing a refund or fixing a typo on your ticket, here is how to actually reach someone at Visit Breeze Airways without losing your mind.

Last Edited on 07 Jan, 2026

Olivia Harper, Senior Content Manager

10 min read

Different Ways to contact Breeze Airways

Contact Method	Details & Availability	Best For
SMS / Text Support	501-273-3931 (24/7)	Urgent flight changes
Email Support	[email protected]	Refunds and receipts
Facebook Messenger	@BreezeAirways (Mon-Sun)	General questions
Web Form	Available on website	Formal complaints

Customer Support Channels

📞 SMS Text Support (Primary Method)

Breeze does not have a traditional call center. You cannot call them and speak to a human. You must text them.

Department	Phone Number (Text Only)	Hours (Timezone)
Main Support	501-273-3931	24/7
Disability Services	Email [email protected]	24/7

📧 Email Support

Purpose	Email	Notes
General Inquiries	[email protected]	Avg. response: 24–48 hours
Baggage Issues	[email protected]	Include bag tag number

💬 Live Chat / Messenger

Where to access: Facebook Messenger or the Breeze App.
Steps to access: Open the app, go to "More," and select "Support." Or search Breeze Airways on Facebook.
Types of problems: Flight status, seat assignments, adding bags.
Escalation: Agents on Messenger are real humans, not just bots.

📱 In-App Support

Platform: iOS and Android.
Steps: Log in > Tap the profile icon > Select "Support" > Choose "Text Us" or "Email Us."
Note: This just redirects you to your phone's SMS or email app.

Estimated Response Times from Breeze Airways

Method	Expected Wait Time
SMS / Text	1–4 hours
Email	2–3 days
Facebook Messenger	2–6 hours
Web Form	5+ days

Tips to Reach Support Faster from Breeze Airways

Text, don't email. SMS is their priority channel. Emails often get buried.
Include your PNR immediately. Start your message with your 6-character confirmation code.
Use the keyword "Urgent". If your flight is within 24 hours, type "URGENT" at the start of your text.
Try Facebook Messenger. Sometimes the social media team is faster than the text support team.

Before You Call: What to Have Ready

Don't waste your time. Since you are texting, you want to send all the info in the first message so they don't have to ask for it. Trust me, the back-and-forth takes forever.

Your Confirmation Code: The 6-letter code (e.g., ABC123).
The Email You Booked With: They use this to verify your identity.
Flight Number: e.g., MX 101.
Baggage Tag Number: If you are missing a bag, this is non-negotiable.

Where to Quickly Solve Problems with Breeze Airways

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Flight Cancellation	The Breeze App (Self-Service)	Doing it yourself in the app is instant. Support takes hours.
Missing Baggage	Email ([email protected])	Attach a photo of your baggage claim ticket immediately.
Name Correction	SMS Text (501-273-3931)	Send a photo of your ID to speed up the verification.
BreezePoints Issue	Email ([email protected])	Screenshots of your point balance help prove your case.

Additional Helpful Links for Breeze Airways

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.