What are Turkish Airlines customer service hours?

Their main US phone line is open 24/7. So you can call them at 3 AM if you really want to, which is sometimes the best way to avoid a long wait, especially if your issue isn't an emergency but you just need to get it sorted without sitting on hold for an hour while listening to terrible music.

Is there a Turkish Airlines live chat option?

Yes, but it's a journey. You start with a chatbot that's programmed to handle about five basic questions, and it will keep asking for your Miles&Smiles number even if you're just asking about baggage fees for a flight you haven't booked yet. If you type 'talk to an agent' enough times, it might eventually connect you to a person.

What's the fastest way to reach Turkish Airlines support?

Call them. Just call. Forget the forms unless you have weeks to wait for a reply. The absolute fastest way is to call their 24/7 number during off-peak hours, like the middle of the night in the US, because you'll be routed to a call center where it's daytime and they seem to pick up faster.

Do I need my account number to contact Turkish Airlines?

Not really an 'account number'. What you absolutely need is your booking reference, also called a PNR, or your ticket number. Without that, they can't find your reservation and the call is basically pointless.

Can I email Turkish Airlines customer service?

You can't just send a simple email, no. You have to use their online feedback form, which feels like sending a message in a bottle. You fill out a dozen fields, attach your documents, hit submit, and then you get a generic confirmation email promising a reply that might show up next week, or maybe the week after. Need to file a complaint? See our [Turkish Airlines complaint filing guide](/complaint-filing/airlines-and-aviation/turkish-airlines).

Is there a Turkish Airlines mobile app for support?

The app exists, and it's pretty good for managing your booking or checking in. For support, it mostly just gives you links to the same feedback forms on the website or a button to call them. It's not a magic portal to a secret support team or anything.

What information should I have ready when calling?

Okay, get a pen. You need your PNR, which is the six-character booking code, and your ticket number if you have it. Also, have the flight numbers and dates of travel ready, plus the full names of every passenger exactly as they appear on their passports because they are extremely particular about that detail. I usually write the PNR on a sticky note and put it on my monitor so I don't forget.

How do I file a complaint about lost baggage?

Ugh, good luck. You have to use their specific online baggage irregularity form, and you must do it within a certain time frame. The form is long and I swear it timed out on me once, making me start all over again. Make sure you have your baggage tag numbers, a description of the bag, and an itemized list of what was inside. It's a real pain. Need to file a complaint? See our [Turkish Airlines complaint filing guide](/complaint-filing/airlines-and-aviation/turkish-airlines).

How to Contact Turkish Airlines Customer Service

Trying to get in touch with Turkish Airlines can feel like a real hassle, especially when you're dealing with common frustrations like delayed baggage claims or confusing refund policies, which people complain about online a lot. Whether you're trying to sort out a flight change or just have a question, knowing the right way to contact them makes all the difference. You can reach them by phone, through their online feedback form, or via social media channels like Twitter and Facebook. With their big sponsorship of the UEFA Champions League, you'd hope for championship-level customer service, right? Well, here’s how to navigate their system. For official information, always check their website first at Visit Turkish Airlines.

Last Edited on 09 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Different Ways to Contact Turkish Airlines

Navigating customer service can be tricky. Here’s a quick breakdown of the best ways to reach out to Turkish Airlines depending on your needs.

Contact Method	Details & Availability	Best for...
Phone	+1-800-874-8875 (24/7)	Urgent issues, flight changes, booking assistance.
Online Feedback Form	Available on their website under 'Contact Us'.	Non-urgent issues, formal complaints, refund requests, baggage claims.
Live Chat	Accessible via the website; starts with a bot.	Quick questions, simple booking inquiries, checking flight status.
Social Media	Twitter (X), Facebook	Public complaints, general questions, getting a faster response.

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem, especially if it's time-sensitive.

Department	Phone Number	Hours (Timezone)
US & Canada Customer Service	+1-800-874-8875	24/7
Miles&Smiles Support	+1-800-874-8875 (select option)	24/7

📧 Email Support

Turkish Airlines primarily uses an online feedback form instead of a direct public email address. This helps them track inquiries more effectively.

Purpose	Link	Notes
General Inquiries & Feedback	Online Feedback Form	Response can take several business days. Best for documented complaints.
Baggage Issues	Baggage Issues Form	Use this specific form for lost, delayed, or damaged baggage claims.

💬 Live Chat or Website Bot

Where to access: Look for the chat icon on the bottom right of the Turkish Airlines website.
Steps to access: Click the icon, and a chatbot will initiate the conversation. You can type 'speak to an agent' to try and reach a human.
Types of problems it handles: The bot is good for basic questions like flight status or baggage allowance. It can escalate to a live agent for booking help or Miles&Smiles questions.
Escalation: Yes, the bot can transfer you to a live agent if it cannot resolve your query, but you might have to wait.

📱 In-App Support

Platform: Available for both iOS and Android.
Steps to contact support: In the app, navigate to the 'Contact Us' or 'Help' section. You can often find options to call support directly or access the feedback forms from within the app.

⏱️ Estimated Response Times from Turkish Airlines

Method	Expected Wait Time
Phone	5-45 minutes, depending on call volume
Email / Feedback Form	3-10 business days
Chat	5-20 minutes for a live agent
Social Media	1-6 hours

🔍 Tips to Reach Support Faster from Turkish Airlines

Call at odd hours: Try calling late at night or very early in the morning US time to avoid long hold times.
Use their Twitter handle: Publicly tweeting at their official account often gets a quicker response than waiting for the feedback form.
Have all your info ready: Don't make them wait while you search for your booking number. Have it ready to go.
Be persistent with the chat bot: If the bot isn't helping, keep trying phrases like 'live agent' or 'human representative'.

Before You Call: What to Have Ready

Seriously, don't waste your own time. Before you even think about dialing, get your stuff together. Make sure you have your booking reference, which is also called a PNR, and the full names of all passengers handy. Trust me, they will ask for it within the first 30 seconds. It also helps to have your flight number and travel dates written down so you don't get flustered.

Where to Quickly Solve Problems with Turkish Airlines

Here’s a cheat sheet for getting the right help for the most common headaches.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An urgent flight change or cancellation	Phone Support (+1-800-874-8875)	This is the only way to handle immediate travel changes. Don't bother with email for something happening in the next 48 hours.
Lost or delayed baggage	Baggage Issues Form & Phone	File the report online immediately to create a paper trail, then follow up with a phone call for status updates.
Requesting a refund	Online Feedback Form	Phone agents can't always process complex refunds. The online form ensures your request goes to the right department, but be prepared to wait.
A problem with your Miles&Smiles account	Phone Support (Miles&Smiles option)	The agents on this line are specifically trained for loyalty program issues and can solve problems faster than general support.

Additional Helpful Links for Turkish Airlines

For more direct help, these links might save you a phone call:

Frequently Asked Questions about Turkish Airlines Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.