What are Alaska Airlines customer service hours?

Their main phone line is open 24/7. So you can call them anytime, day or night.

Is there a Alaska Airlines live chat option?

Sort of. They don't have a traditional live chat on their website, but their text message service at 82008 functions in a very similar way, connecting you to a live agent if the bot can't solve your problem. I had to re-enter my flight number three times before it finally understood I needed a person, which was a little annoying, but it eventually worked.

What's the fastest way to reach Alaska Airlines support?

Texting 82008 is usually the quickest for simple things. If your flight is canceled and you need to rebook right now, you have to call, but try to use the automated callback feature if it's offered so you don't have to sit on hold forever.

Do I need my account number to contact Alaska Airlines?

You'll want your Mileage Plan number if your question is about your account or miles. For flight-specific issues, the most important thing is your 6-character confirmation code. They can usually find you with your name and flight details, but the code is way faster.

Can I email Alaska Airlines customer service?

You can't just send an email to a simple address, which is a pain. You have to use the online feedback form on their website, which then sends your message into their system. It feels a bit like sending a message in a bottle, because you get a generic auto-reply saying they'll respond in a few business days and you just have to wait. Need to file a complaint? See our [Alaska Airlines complaint filing guide](/complaint-filing/airlines-and-aviation/alaska-airlines).

Is there a Alaska Airlines mobile app for support?

Yep, and it's pretty good. You can manage your booking, check in, and access the help center to find the numbers to call or text support directly. It's worth downloading.

What information should I have ready when calling?

Have your confirmation code ready. Seriously. Write it down, put it in your phone's notes, whatever you have to do, because there is nothing more frustrating than finally getting a human on the line after an hour of listening to the worst instrumental pop music imaginable and then having to ask them to hold on while you search through your emails for the booking information.

How do I request a refund from Alaska Airlines?

You have to go to their website and find the refund request form. Don't bother calling for this unless your ticket is a refundable fare and you need the money back immediately. For non-refundable tickets, the form is your only shot, and you'll need a good reason, like a flight cancellation on their end. Learn how to claim compensation with our [Alaska Airlines compensation guide](/compensation-and-refunds/airlines-and-aviation/alaska-airlines).

How to Contact Alaska Airlines Customer Service

Trying to reach Alaska Airlines right now can feel like a part-time job, especially with all the buzz online about the Hawaiian Airlines merger and what it means for our miles. You are likely dealing with billing disputes, technical support for the app, or just trying to figure out cancelling a subscription like the Flight Pass. It is frustrating. You can reach them at 1-800-252-7522, text 82008, or hit up their social teams. Check out Visit Alaska Airlines for the official site. Whether it is a lost bag or a glitchy booking, here is how to actually get through to a human.

Last Edited on 05 Jan, 2026

Olivia Harper, Senior Content Manager

9 min read

Different Ways to contact Alaska Airlines

Contact Method	Details & Availability	Best For
Phone	1-800-252-7522 (24/7)	Urgent flight changes or cancellations
Text Message	82008 (24/7)	Quick questions and status updates
Live Chat	Website (Hours vary)	Non-urgent booking help
Social Media	Twitter/X (@AlaskaAir)	Public pressure and quick replies
Accessible Services	1-800-503-0101 (24/7)	Assistance for travelers with disabilities

Customer Support Channels

📞 Phone Support

Calling is still the most reliable way to fix big problems, even if the hold music drives you crazy.

Department	Phone Number	Hours (Pacific Time)
Main Reservations	1-800-252-7522	24/7
Customer Care	1-800-654-5669	Mon-Fri, 7:00 am – 7:00 pm
Baggage Service	1-877-815-8253	6:00 am – 10:00 pm
Lounge Support	1-800-652-7522	Mon-Fri, 8:00 am – 5:00 pm

📱 Text Support (The Hidden Gem)

Honestly, this is the best way to contact them if you hate talking on the phone. Just text 82008.

How to use: Send a text with your confirmation code and question.
Response: Usually faster than calling.
Note: Standard message rates apply.

💬 Live Chat

Where to access: Go to the "Help Center" on their website and look for the chat bubble icon in the bottom right.
Steps: You usually have to get past the automated "Jenn" bot first. Type "Agent" repeatedly if she gets stuck.
Best for: Simple questions about baggage fees or seat assignments.

📧 Email / Form Support

Purpose	Link/Address	Notes
Feedback/Complaints	Alaska Listens Form	Avg. response: 3–5 business days
Refunds	Online Refund Form	Best for ticket refunds, not baggage

Estimated Response Times from Alaska Airlines

Method	Expected Wait Time
Phone (General)	30 mins – 2 hours (High variance)
Phone (MVP Status)	< 10 minutes
Text (82008)	10 – 20 minutes
Live Chat	15 – 45 minutes
Email / Form	3 – 7 business days

Tips to Reach Support Faster from Alaska Airlines

Use the Text Line: Seriously. Texting 82008 often gets a response while phone callers are still listening to the safety announcement loop.
Call Early: The lines open 24/7, but calling between 4:00 AM and 6:00 AM Pacific Time usually results in zero wait time.
Use the Callback Feature: If the wait is over 30 minutes, the system usually offers a callback. Take it. It actually works most of the time.
Tweet at Them: If you are stuck at the gate, post a polite but urgent tweet tagging @AlaskaAir. Their social team is surprisingly empowered to help.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your account number and the email you signed up with handy. Trust me, they will ask for it immediately.

Your 6-Letter Confirmation Code: It looks like "ABCDEF". It is on every email they sent you.
Your Ticket Number: If you can't find the code, look for a long number starting with 027.
Mileage Plan Number: Even if you didn't book with miles, having this attached to your profile speeds up verification.
Flight Number: Know exactly which flight (e.g., AS123) you are talking about.

Where to Quickly Solve Problems with Alaska Airlines

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Flight Cancellation	Text (82008) or App	The app allows free changes during major weather events instantly.
Missing Baggage	In-Person (Baggage Office)	Do not leave the airport without a file reference number. Period.
Billing Error	Phone (Customer Care)	Have your credit card statement date ready.
Companion Fare Issue	Phone (Reservations)	These rules are complex. You need a human to override the system sometimes.
MVP Status Match	Email Form	Do not call. Phone agents cannot approve status matches.

Additional Helpful Links for Alaska Airlines

How Pine AI Can Help You Save Time Contacting Alaska Airlines

Pine AI cancels your Alaska Airlines Flight Pass subscription fast, secure, and free. Save time today with just a few clicks. We navigate the confusing menus so you do not have to.

Frequently Asked Questions about Alaska Airlines

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.