What are Transat customer service hours?

They say 24/7 for the main phone line. Which is great, in theory. But 'available' doesn't always mean you'll get a human quickly, especially if you call mid-afternoon when everyone else is trying to change their flight to that TikTok-famous beach in Portugal.

Is there a Transat live chat option?

Nope. No live chat. You get a phone number or a web form. It's a bit old school, I know.

What's the fastest way to reach Transat support?

Calling is your only real shot for speed. Don't even bother with the web form if your flight is tomorrow. Just call, be prepared to wait on hold with some truly terrible music, and hope for the best. Seriously, put it on speaker and do something else while you wait.

Do I need my account number to contact Transat?

You don't have an 'account number' like with a bank, but you absolutely need your booking reference. It's that six-character code. Without it, they can't find you, and the whole call is a waste of time. I once spent ten minutes describing my flight destination and date before the agent finally just said, 'I need the booking reference,' and I had to hang up to find the email.

Can I email Transat customer service?

You can't just email them, no. That would be too easy. You have to use their online web form, which feels like sending a message into the void. They say they'll get back to you, and they eventually do, but it's not for anything urgent.

Is there a Transat mobile app for support?

The app is mostly for managing your booking and checking in. It's not really a support channel. You can find your booking info there, which is handy to have before you call, but you can't start a chat or send a message through it.

What information should I have ready when calling?

Have your six-digit booking reference ready. Seriously. Also, the full names of all passengers as they appear on the ticket and the flight dates. The agent once asked me for the credit card used to book it, not the whole number but the last four digits, just to verify who I was, so maybe have that handy too.

How do I file a complaint about a delayed flight?

For flight delay complaints, especially if you're thinking about compensation, you have to use the post-travel web form on their site. It's a formal process. You'll need your flight number, dates, and a clear, short description of what happened. Don't write a novel, just the facts. It takes a while, so be patient.

How to Contact Transat Customer Service

Trying to get in touch with Transat can feel like a challenge, especially when you're dealing with common frustrations like sorting out flight refunds or changing a booking. Based on customer feedback online, getting a straight answer on compensation for delays is a frequent headache. Whether you need to call them, send a message through their website, or contact them on social media like Facebook or Twitter, this guide will help you navigate their system. It seems like everyone is booking trips to those European spots they saw on TikTok, so their lines can get busy. You can always start by visiting the official Transat site at www.airtransat.com for basic information.

Last Edited on 10 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Transat

Here’s a quick breakdown of the best ways to reach out to Transat, depending on what you need. Not all methods are created equal, so choosing the right one can save you a lot of time and frustration.

Contact Method	Details & Availability	Best for...
Phone	1-877-872-6728 (24/7)	Urgent issues, flight changes, immediate booking assistance.
Web Form	Online contact form on their website	Post-travel issues, formal complaints, refund requests.
Social Media	Facebook Messenger, Twitter/X (@airtransat)	General questions, public feedback, quick updates.
Mobile App	Air Transat App (iOS & Android)	Managing bookings, check-in, flight status (not direct support).

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem with an airline. Be prepared for potential wait times, especially during peak travel seasons.

Department	Phone Number	Hours (Timezone)
General Inquiries (US & Canada)	1-877-872-6728	24/7
Group Bookings	1-888-222-9692	Mon-Fri: 8 AM - 8 PM (ET)

📧 Email Support (Web Form)

Transat primarily uses a web form instead of a direct support email for tracking purposes. This is best for non-urgent matters where you need to provide documentation.

Purpose	Link	Notes
Post-Travel Inquiries	Customer Relations Form	Response can take several business days, sometimes longer.
General Questions	General Contact Form	For questions before you travel.

💬 Live Chat or Website Bot

Unfortunately, as of late 2023, Transat does not offer a live chat feature on its website. Your main digital options are the web form or reaching out via social media.

📱 In-App Support

The Air Transat app is designed for managing your trip, not for customer support. You can use it to check in, view your boarding pass, and check flight status, but it does not have a built-in feature to contact a support agent.

⏱️ Estimated Response Times from Transat

Patience is key. Response times can vary wildly based on the season and the reason you're contacting them. Here are some general estimates based on customer experiences.

Method	Expected Wait Time
Phone	15 minutes - 2+ hours
Web Form	3 - 15 business days
Social Media	1 - 24 hours

🔍 Tips to Reach Support Faster from Transat

Call at odd hours: Try calling very early in the morning or late at night to avoid the midday rush.
Use social media for simple questions: For non-urgent, general questions, sending a message on Facebook or Twitter can sometimes get a faster reply than the web form.
Have all your info ready: Don't wait until they ask. Have your booking reference and passenger details in front of you the moment you connect.

Before You Call: What to Have Ready

Don't waste your own time. Before you even dial the number, make sure you have your booking reference number and the full names of the passengers handy. Trust me, it's the very first thing they will ask for, and it's frustrating to have to search through your emails while they wait.

Where to Quickly Solve Problems with Transat

Here are some of the most common reasons people contact Transat and the best way to handle each one.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An urgent flight change (within 48 hours)	Phone Support (1-877-872-6728)	This is the only method fast enough. Be prepared for a wait, but it's your best shot for immediate changes.
Requesting a refund for a canceled flight	Web Form	Phone agents often can't process complex refunds. The web form creates a paper trail needed for the finance department.
Lost or damaged baggage	Airport Baggage Service Desk & Web Form	You MUST file a report at the airport first. Then, follow up with the customer relations web form with your file number.
A general question about seat selection	Phone Support or Social Media	Phone support can book it for you, while social media is good for asking about availability or policies.

Additional Helpful Links for Transat

For more information, you can check out these official resources directly on the Transat website:

Frequently Asked Questions about Transat Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.