What are Transat customer service hours?

They say 24/7 for the main phone line. Which is great, in theory. But 'available' doesn't always mean you'll get a human quickly, especially if you call mid-afternoon when everyone else is trying to change their flight to that TikTok-famous beach in Portugal.

Is there a Transat live chat option?

Nope. No live chat. You get a phone number or a web form. It's a bit old school, I know.

What's the fastest way to reach Transat support?

Calling is your only real shot for speed. Don't even bother with the web form if your flight is tomorrow. Just call, be prepared to wait on hold with some truly terrible music, and hope for the best. Seriously, put it on speaker and do something else while you wait.

Do I need my account number to contact Transat?

You don't have an 'account number' like with a bank, but you absolutely need your booking reference. It's that six-character code. Without it, they can't find you, and the whole call is a waste of time. I once spent ten minutes describing my flight destination and date before the agent finally just said, 'I need the booking reference,' and I had to hang up to find the email.

Can I email Transat customer service?

You can't just email them, no. That would be too easy. You have to use their online web form, which feels like sending a message into the void. They say they'll get back to you, and they eventually do, but it's not for anything urgent.

Is there a Transat mobile app for support?

The app is mostly for managing your booking and checking in. It's not really a support channel. You can find your booking info there, which is handy to have before you call, but you can't start a chat or send a message through it.

What information should I have ready when calling?

Have your six-digit booking reference ready. Seriously. Also, the full names of all passengers as they appear on the ticket and the flight dates. The agent once asked me for the credit card used to book it, not the whole number but the last four digits, just to verify who I was, so maybe have that handy too.

How do I file a complaint about a delayed flight?

For flight delay complaints, especially if you're thinking about compensation, you have to use the post-travel web form on their site. It's a formal process. You'll need your flight number, dates, and a clear, short description of what happened. Don't write a novel, just the facts. It takes a while, so be patient.

How to Contact Transat Customer Service

Planning a getaway or trying to fix a travel nightmare? You are definitely not alone. Dealing with airlines like Transat can feel like a scene from a disaster movie, especially when you are just trying to sort out lost luggage, flight changes, or those elusive refunds everyone on Trustpilot is screaming about. You can reach them via phone, social media, or their web forms. Check out their official site at Visit Transat. Whether you are chasing a refund or just trying to get a human on the line before your patience runs out, here is the lowdown on how to actually get through. It is giving very much "White Lotus" chaos energy right now, so buckle up.

Last Edited on 05 Jan, 2026

Olivia Harper, Senior Content Manager

9 min read

Different Ways to contact Transat

Contact Method	Details & Availability	Best For
Phone	1-877-872-6728 (24/7 for most regions)	Urgent flight changes or immediate issues
Social Media	Facebook Messenger / WhatsApp (24/7 support)	Non-urgent questions and avoiding hold music
Web Form	Available on their 'Contact Us' page	Refunds, baggage claims, and formal complaints
Live Chat	Virtual Assistant on website	Simple FAQs and policy checks

Customer Support Channels

📞 Phone Support

Calling is still the most direct way to fix a mess, but grab a coffee first. You might be there a while.

Department	Phone Number	Hours (Timezone)
General Inquiries & Booking	1-877-872-6728	24 Hours, 7 Days a week
Baggage Services	1-877-872-6728 (Option for baggage)	Daily, usually 8 AM - 10 PM ET
Hearing Impaired (TTY)	1-866-234-7260	24 Hours

📱 Social Media & Messaging

Honestly, this is often better than calling. You can send a message and go about your day.

Platform	Handle/Link	Notes
Facebook Messenger	@AirTransat	Avg. response: 1–4 hours
WhatsApp	Available via website	Good for quick text-based help
Twitter / X	@AirTransat	Hit or miss, but good for public pressure

💬 Virtual Assistant (Chat)

Where to access: Bottom right corner of the Air Transat website.
Steps: Click the chat icon, select your topic.
Function: It is mostly a bot. It handles baggage allowance questions and flight status well. It struggles with complex refund logic.
Escalation: It can transfer you to a live agent if the queue is open, but do not count on it during storms.

📧 Web Forms (Email Alternative)

Platform: Website 'Contact Us' section.
Best for: Post-travel complaints and refund requests.
Note: They do not publish a direct email address like [email protected] anymore. You have to use the form.

Estimated Response Times from Transat

Method	Expected Wait Time
Phone	30–60 minutes (High variance during holidays)
Social Media	2–4 hours
Web Form	5–10 business days
Virtual Chat	Instant (Bot) / 20+ mins (Live Agent)

Tips to Reach Support Faster from Transat

Call early or late: Try calling between 6 AM and 8 AM ET or after 10 PM ET. The queues are usually shorter.
Use the 'Baggage' trick: Sometimes selecting the option for 'new booking' or 'baggage' gets you to a human faster than the 'existing booking' line. Just be polite when they answer.
Social Media is key: Send a DM on Facebook Messenger. It creates a paper trail and you don't have to listen to loop music.
Have your PNR ready: The automated system will ask for your 6-character booking reference immediately.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your booking details handy. Trust me, they will ask for it immediately, and scrambling for a confirmation email while on speakerphone is a nightmare.

Your Booking Reference (PNR): This is the 6-character code (e.g., A1B2C3) on your ticket.
Flight Number: Usually starts with TS followed by numbers.
Passport Information: If you are trying to change passenger details.
Credit Card: The one used for the booking if you need a refund or to pay a change fee.

Where to Quickly Solve Problems with Transat

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Flight Cancellation	Online 'Manage My Booking'	Doing it online is often cheaper (lower fees) than calling an agent.
Lost Baggage	Airport Baggage Counter (In Person)	Do not leave the airport without a PIR (Property Irregularity Report) number. Phone support can't help without it.
Refund Status	Web Form	Phone agents usually can't see the status of a refund request once it is submitted to the back office.
Seat Selection	Mobile App / Website	The map updates faster online than on the agent's screen sometimes.

Additional Helpful Links for Transat

How Pine AI Can Help You Save Time Contacting Transat

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.