What are Thai Airways customer service hours?

For those of us in the US, the main number runs from 6:00 AM to 5:00 PM, Pacific Time, Monday through Friday. I've found that calling right at 6 AM is your best shot before the queue gets absolutely wild.

Is there a Thai Airways live chat option?

Not really, no. You might find a little chatbot icon on some pages, but it's not a live person and it just directs you to the FAQ or a contact form. It's a bit of a dead end if you have a real problem.

What's the fastest way to reach Thai Airways support?

Phone. It's your only real option for anything urgent. Just be ready to wait, because I once spent a solid 45 minutes on hold listening to the same instrumental loop over and over again before I finally got through to a person who could help me rebook a flight they had canceled without any notification.

Do I need my account number to contact Thai Airways?

Airlines don't really use 'account numbers.' What you need is your booking reference, also called a PNR. It's that six-character code of letters and numbers on your confirmation email.

Can I email Thai Airways customer service?

You can't just send a simple email anymore. It's all done through the 'Contact Us' forms on their website, which feels designed to slow you down, especially since the first response you get is often a generic auto-reply telling you they've received your message and will get back to you in several business days.

Is there a Thai Airways mobile app for support?

The app is fine for checking in or seeing your flight status, but for actual support? Forget it. The 'contact' button in the app just kicks you out to your phone's web browser and opens the same website contact page you could have just googled yourself.

What information should I have ready when calling?

Have your booking reference number ready. Seriously. Also have the full names of every passenger exactly as they appear on the passport, because you don't want to be that person slowly spelling out a complicated last name three times while the agent on the other end sounds increasingly tired.

How do I file a formal complaint about a flight?

Your best bet is using the official contact form on their website and selecting 'Complaint' as the subject. Be super detailed, include your flight number, date, and booking reference. After you submit, make sure you get a case or reference number so you have something to follow up with.

How to Contact Thai Airways Customer Service

Everyone seems to be booking a trip to Thailand right now. Thanks, White Lotus Season 3 hype. But if you are stuck dealing with Thai Airways customer service regarding billing disputes, technical support for the app, or cancelling a flight, you are definitely not alone. It can be a headache. You can try their phone lines, send an email, or slide into their DMs on social media. Check their official site at Visit Thai Airways first. Whether you are chasing a refund or fixing a name on a ticket, here is the lowdown on how to actually talk to someone without losing your mind.

Last Edited on 06 Jan, 2026

Olivia Harper, Senior Content Manager

10 min read

Different Ways to contact Thai Airways

Contact Method	Details & Availability	Best For
Phone (US)	1-800-767-3598 (Mon-Fri, 5:30 AM - 2:30 PM PST)	Urgent flight changes
Phone (Global)	+66-2-356-1111 (24/7)	24-hour emergency support
Email	[email protected]	Refunds and documentation
Social Media	Facebook Messenger / X (Twitter)	Quick, non-urgent questions
Local Offices	LAX and JFK (Hours vary greatly)	Complex ticketing issues

Customer Support Channels

📞 Phone Support

Calling is usually the best bet, but the hold music might drive you crazy. The US office hours are limited, so calling the Bangkok HQ is often necessary.

Department	Phone Number	Hours (Timezone)
US Reservations	1-800-767-3598	Mon-Fri 05:30 - 14:30 (PST)
Global Contact Center	+66-2-356-1111	24 Hours (Bangkok Time)
Royal Orchid Plus	+66-2-356-1111	24 Hours

📧 Email Support

If you have a paper trail to send, email is better. Just don't expect a reply within the hour. Or the day.

Purpose	Email	Notes
General Inquiries	[email protected]	Avg. response: 3–5 days
US Reservations	[email protected]	Specific to US bookings
Royal Orchid Plus	[email protected]	For mileage issues

💬 Social Media Support

Sometimes public pressure works. Or at least a DM.

Facebook: Thai Airways
X (Twitter): @ThaiAirways
Best for: Quick questions about baggage allowance or checking flight status. They usually respond faster here than email.

📱 In-App Support

Platform: iOS, Android
How to access: Go to 'More' > 'Contact Us'.
Reality Check: The app mostly just redirects you to the website or lists phone numbers. It is not a true live chat experience.

Estimated Response Times from Thai Airways

Method	Expected Wait Time
Phone (US Line)	30–60 minutes (High traffic)
Phone (BKK Line)	15–30 minutes
Email	3 to 7 business days
Social Media	2–4 hours
Refund Requests	30 to 90+ days (Seriously)

Tips to Reach Support Faster from Thai Airways

Call the Bangkok Number: The US line (1-800) gets jammed easily. Use Skype or Google Voice to call +66-2-356-1111. It is staffed 24/7 and often has shorter queues.
Select the 'English' Option Immediately: Don't wait for the Thai prompt to finish. Usually, it is option 2.
Use Social Media for Simple Stuff: If you just need to know if your flight is on time, don't clog the phone lines. DM them.
Call Late at Night (US Time): Since Bangkok is 12-15 hours ahead, calling at 11 PM EST puts you right in their morning business hours.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your ticket details handy. Trust me, they will ask for it immediately, and you do not want to be scrambling for a paper while on an international call.

Your Ticket Number: This almost always starts with 217. It is the long number on your e-ticket receipt.
Booking Reference: The 6-character code (e.g., Y7K9LP).
Passport Details: Have the expiration date and passport number ready if you are changing a flight.
Royal Orchid Plus Number: If you are a member, have this ready to skip some verification steps.

Where to Quickly Solve Problems with Thai Airways

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Flight Cancellation	Phone (+66-2-356-1111)	Do not rely on email for urgent cancellations. Call the 24/7 line.
Refund Status	Email ([email protected])	Phone agents often can't see refund processing details. Email creates a paper trail.
Missing Miles	Online Claim Form	Log in to ROP account online. It is faster than calling.
Baggage Issues	Airport Office	Handle this before you leave the airport. Once you leave, it is a nightmare to resolve.

Additional Helpful Links for Thai Airways

How Pine AI Can Help You Save Time Contacting Thai Airways

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.