What are Allegiant Air customer service hours?

Their phone line is open 24/7. So you can call them anytime, day or night, which is helpful if you have a super early or late flight issue.

Is there a Allegiant Air live chat option?

Yes, but it's a bot first. You have to go through its questions, and if it can't help, it's supposed to connect you to a person. Sometimes you have to type 'talk to an agent' a couple of times before it gets the hint.

What's the fastest way to reach Allegiant Air support?

Phone. Just call. Honestly, while their chat exists, you'll probably spend more time arguing with the bot than you would waiting on hold, especially if your issue is anything more complicated than just checking on your flight status.

Do I need my account number to contact Allegiant Air?

You don't need an account number, but you absolutely need your six-character flight confirmation code. That's the magic key to everything.

Can I email Allegiant Air customer service?

Not really. It's a pain. They push you toward a web form that feels like sending a message into the void, and I once waited four days just to get a generic response that didn't even answer my specific question about a damaged suitcase.

Is there a Allegiant Air mobile app for support?

The app is mostly for managing your booking and checking in. For actual support, it just sends you back to their website's help section. So, not really a direct support tool.

What information should I have ready when calling?

Have it all ready. Trust me, you don't want to be that person fumbling around for your confirmation code while the agent is audibly sighing on the other end of the line after you've already been on hold for 45 minutes.

Why is it so hard to get a refund from Allegiant?

Because their whole model is built on non-refundable tickets. Unless you cancel within 24 hours of booking or they cancel the flight on you, getting actual cash back is nearly impossible. They'll almost always try to give you a travel voucher instead. Learn how to claim compensation with our [Allegiant Air compensation guide](/compensation-and-refunds/airlines-and-aviation/allegiant-air). Need to file a complaint? See our [Allegiant Air complaint filing guide](/complaint-filing/airlines-and-aviation/allegiant-air).

How to Contact Allegiant Air Customer Service

Trying to get a hold of Allegiant Air can feel like trying to fit a carry-on into a sizer that is clearly too small. You are likely dealing with flight cancellations, unexpected baggage fees, or issues with your Allways Rewards points. It is frustrating, especially when you see everyone on TikTok complaining about budget airline travel chaos. You have options, though. You can reach them via their main phone line at 702-505-8888, use their Live Chat for quicker fixes, or reach out on social media like Twitter/X. Check their official site at Visit Allegiant Air for the latest updates. Here is how to actually talk to a person without losing your mind.

Last Edited on 03 Jan, 2026

Olivia Harper, Senior Content Manager

9 min read

Different Ways to contact Allegiant Air

Contact Method	Details & Availability	Best For
Phone Support	702-505-8888 (24/7 for urgent travel)	Immediate flight changes or cancellations
Live Chat	Mon-Fri: 5am-6pm PST (Available on website)	Quick questions about baggage or status
Email Form	Web-based form (Response in 3-5 days)	Non-urgent refunds or feedback
Text/SMS	Not officially supported for support	N/A
Social Media	Twitter/X (@Allegiant)	Public shaming or quick status checks

Customer Support Channels

📞 Phone Support

Calling is usually the most reliable way to fix a mess, but be prepared for hold music.

Department	Phone Number	Hours (Timezone)
Main Customer Care	702-505-8888	24/7 (Best time: 5 AM PST)
Baggage Issues	866-719-3910	Daily, 6am - 6pm PST
Weather Advisory	702-719-8111	Recorded Updates Only

📧 Email Support

Direct emails often bounce or get ignored. Use the web form instead.

Purpose	Email / Method	Notes
General Inquiries	Web Request Form	Avg. response: 3–5 business days
Disability Services	[email protected]	Specific to accessibility needs

💬 Live Chat

Where to access: Bottom right corner of the Allegiant website.
Steps to access: Click the "Chat" bubble. You will start with a bot named "Allie."
Types of problems: Baggage limits, flight status, simple policy questions.
Escalation: Type "Agent" repeatedly to bypass the bot.

📱 In-App Support

Platform: iOS and Android
Steps: Go to "My Trips" -> Select Trip -> Scroll to Support.
Note: The app is notoriously glitchy for support; stick to the website if possible.

Estimated Response Times from Allegiant Air

Method	Expected Wait Time
Phone	45+ minutes (Mornings are faster)
Email (Web Form)	3 to 5 business days
Live Chat	10–20 minutes
Social Media (DM)	2–4 hours

Tips to Reach Support Faster from Allegiant Air

Call at 5:00 AM PST: This is when their lines officially refresh or shift shifts. You beat the East Coast rush.
Use the "Baggage" Line: Sometimes the baggage number (866-719-3910) has a shorter queue. They might transfer you, but you are in the system.
Tweet at Them: Public visibility sometimes forces a faster DM response.
Have Your Confirmation Number: The automated system will kick you out or loop you if you do not punch this in correctly.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your account number and the email you signed up with handy. Trust me, they will ask for it immediately.

Your 6-Character Confirmation Code: It is usually a mix of letters and numbers (e.g., ABC123).
The Last 4 Digits of the Card Used: They use this for identity verification.
Your Flight Number: Have this ready so you don't have to dig through your inbox while on the phone.
Passport or ID: If you are traveling internationally or need a name correction.

Where to Quickly Solve Problems with Allegiant Air

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Flight Cancellation	Online (Manage Travel)	Doing it online avoids the $25 phone booking fee.
Lost Baggage	Baggage Office (At Airport)	Do not leave the airport without a file reference number.
Name Correction	Phone Support (702-505-8888)	Minor spelling errors are usually free to fix within 24 hours.
Refund Request	Email Web Form	Phone agents rarely authorize cash refunds; they only give vouchers.

Additional Helpful Links for Allegiant Air

How Pine AI Can Help You Save Time Contacting Allegiant Air

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.