What are Vistara customer service hours?

Their main US toll-free number is actually available 24/7. So you can call them in the middle of the night if you need to, which is helpful for time zone differences.

Is there a Vistara live chat option?

Sort of. They have an AI chatbot named VIRA on their website that can answer basic questions, but getting to a real person through it is a real challenge. It's mostly for FAQs.

What's the fastest way to reach Vistara support?

Call them. Period. Don't bother with email if your flight is in the next 48 hours; I once waited a full day for a reply about a simple seat change and almost missed getting the seat I wanted because the online system was glitching out.

Do I need my account number to contact Vistara?

Your Club Vistara number helps, but the most important thing is your PNR. That's the six-character booking reference code. Without it, they can't find your reservation.

Can I email Vistara customer service?

Sure, you can email. Just be prepared to wait, because sending your request to custrelations@airvistara.com can feel like shouting into the void, especially if you're just trying to get a simple receipt for your expense report and not, you know, solve a major international incident.

Is there a Vistara mobile app for support?

The app exists, yes, and it's decent for managing your booking or checking in. But for actual customer support, it just gives you the same phone numbers and email addresses listed on the website.

What information should I have ready when calling?

Get your stuff together first. Seriously, have your six-character PNR, the full names of the passengers exactly as they appear on the passport, and your flight numbers ready to go, because the agent on the other end isn't going to wait while you fumble through your inbox looking for the confirmation email from three months ago.

How do I file a complaint about a bad flight experience?

For minor stuff, use the post-flight survey they email you. If it's serious, like a major service failure or issue with staff, skip the survey and send a detailed email directly to the customer relations address. It gets routed to a team that actually handles complaints.

How to Contact Vistara Customer Service

Trying to get a hold of Vistara customer service can feel like being stuck on the tarmac without AC. You are probably dealing with flight cancellations, missing baggage, or just trying to figure out what happens to your Club Vistara points now that the Air India merger is looming. It is stressful. You can reach them via their US toll-free number, email, or by sliding into their DMs on social media. Check out the official site at Visit Vistara. Whether you are chasing a refund in USD or trying to fix a booking error, here is how to actually get a human on the line without losing your mind.

Last Edited on 06 Jan, 2026

Olivia Harper, Senior Content Manager

8 min read

Different Ways to contact Vistara

Contact Method	Details & Availability	Best For
Phone (US)	+1 866 767 2976 (24/7)	Urgent flight changes or cancellations
Email	[email protected]	Refunds, feedback, and non-urgent claims
Live Chat	"Rada" Bot on Website	Basic FAQs and flight status checks
Social Media	X (Twitter) @airvistara	Quick questions and public shaming for delays

Customer Support Channels

📞 Phone Support

Calling is usually your best bet if your flight is in less than 24 hours. Just be prepared for some hold music.

Department	Phone Number	Hours (Timezone)
US Customer Service	+1 866 767 2976	24/7
India (General)	+91 928 922 8888	24/7
Club Vistara	+91 928 922 8888	8 AM – 8 PM (IST)

📧 Email Support

If you have a complex billing issue or need to send attachments (like a screenshot of a double charge), email is better. It creates a paper trail.

Purpose	Email	Notes
General Support	[email protected]	Avg. response: 24–48 hours
Nodal Officer	[email protected]	Use this if the first email gets ignored
Club Vistara	[email protected]	For points and tier status issues

💬 Live Chat (Rada Bot)

Where to access: Bottom right corner of the Vistara website.
Steps: Click the icon, type "Agent" repeatedly if the bot gets annoying.
Function: Mostly handles automated queries like baggage allowance or flight status. It struggles with complex booking changes.

📱 Social Media Support

Platform: X (formerly Twitter) and Facebook.
Handle: @airvistara
Pro Tip: They are surprisingly active here. If the phone line is dead, tweet at them. Public pressure sometimes works faster than a private email.

Estimated Response Times from Vistara

Method	Expected Wait Time
Phone (US Line)	15–30 minutes (Longer during storms/holidays)
Email	2 to 4 business days
Social Media	2–6 hours
Rada Bot	Instant (but often unhelpful)

Tips to Reach Support Faster from Vistara

Call via Skype: If the US toll-free number is acting up (it happens), try calling the India number using Skype or Google Voice for cheap rates.
Use the "Feedback" Form: Sometimes the direct email gets buried. The webform on their "Contact Us" page assigns a ticket number immediately.
Tweet your PNR: Send them a DM on X with your booking reference immediately. Do not wait for them to ask for it.
Club Vistara Gold/Platinum: If you have status, use the dedicated priority line listed on the back of your membership card (digital or physical).

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your booking details handy. Trust me, they will ask for it immediately, and scrambling for a PDF while on speakerphone is a nightmare.

Your PNR / Booking Reference: This is the 6-character code (e.g., X7Y2Z9).
E-Ticket Number: Usually starts with 228.
Passport Details: If you are flying internationally, they might need to verify your identity.
Credit Card Last 4 Digits: If you are calling about a refund or a billing discrepancy in USD.

Where to Quickly Solve Problems with Vistara

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Flight Cancellation	Phone Support (+1 866 767 2976)	Do not email. You need immediate confirmation to get rebooked.
Missing Club Vistara Points	Retro-Claim Form (Website)	Log in and use the "Retro Claim" feature. It is faster than calling.
Baggage Damaged/Lost	Airport Office (In-Person)	You must file the Property Irregularity Report (PIR) before leaving the airport.
Refund Status	Email ([email protected])	Subject line should be: "Refund Request - PNR: [Your Code]".

Additional Helpful Links for Vistara

How Pine AI Can Help You Save Time Contacting Vistara

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.