What are Caribbean Airlines customer service hours?

Their main reservations line for the US and Canada is open 24/7, which is great. But for anything specific, like the Caribbean Miles desk, you're stuck with their 7 AM to 8 PM Atlantic Standard Time hours, so you have to do the math depending on where you are.

Is there a Caribbean Airlines live chat option?

Yes, there is one on their website. It pops up at the bottom of the screen. Sometimes it's a bot, sometimes you get a person, and once it just vanished mid-conversation for me when I was trying to ask about seat selection fees.

What's the fastest way to reach Caribbean Airlines support?

Phone. Just call. Emailing them feels like sending a message in a bottle, and while their Twitter team is pretty responsive for simple questions, you'll be on the phone for anything that actually involves your ticket or money.

Do I need my account number to contact Caribbean Airlines?

If you mean your Caribbean Miles number, yes, have it ready for loyalty questions. For everything else, the six-character booking reference, sometimes called a confirmation code, is what they really need to pull up your reservation.

Can I email Caribbean Airlines customer service?

You can, but should you? For non-urgent stuff, sure, send it to mail@caribbean-airlines.com. Just don't expect a reply the same day, or even the next. It's not the channel for anything that needs a quick fix.

Is there a Caribbean Airlines mobile app for support?

The app is mostly for booking and checking in. It's not really a support tool. If you tap around for help, it just gives you the same phone numbers you can find online, which isn't super helpful when you're already staring at your phone.

What information should I have ready when calling?

Get your life in order before you call. You absolutely need your booking reference number and the full names of the passengers as they appear on the passport, and it also helps to have the flight numbers and dates right in front of you so you don't sound like you have no idea what you're talking about.

How do I file a formal complaint with Caribbean Airlines?

This is a process. Start by calling and asking to speak to a supervisor to see if it can be resolved right away. If not, you'll have to send a detailed email to their customer relations department, including your ticket number, flight details, and exactly what happened, because without a clear paper trail, your complaint might just disappear into the ether.

How to Contact Caribbean Airlines Customer Service

Trying to get a hold of Caribbean Airlines can feel like waiting for a flight during the peak of Trinidad Carnival season, chaotic and stressful. You are likely dealing with lost luggage nightmares, trying to change a flight date, or figuring out why your Caribbean Miles didn't post. Trust me, checking Pissed Off Consumer shows you aren't the only one frustrated with hold times. You can reach them via their toll-free phone number, email, or even WhatsApp if you are lucky. Check their official site at Visit Caribbean Airlines for the latest updates. Whether you are stuck in JFK or Piarco, here is how to actually talk to a human without losing your mind.

Last Edited on 02 Jan, 2026

Olivia Harper, Senior Content Manager

9 min read

Different Ways to contact Caribbean Airlines

Contact Method	Details & Availability	Best For
Phone (US/Canada)	1-800-920-4225 (24/7)	Urgent flight changes, immediate cancellations
Phone (Caribbean)	+1 868-625-7200 (HQ)	Local issues, complex bookings
Live Chat	Website "Carla" Bot (24/7)	Simple FAQs, baggage status checks
WhatsApp	+1 868-625-7200	Text-based support (slow response)
Email	[email protected]	Formal complaints, refund requests

Customer Support Channels

📞 Phone Support

Calling is still the most reliable way to fix things, even if the hold music drives you crazy.

Department	Phone Number	Hours (Timezone)
US/Canada Reservations	1-800-920-4225	24 Hours Daily
Trinidad & Tobago HQ	+1 868-625-7200	24 Hours Daily
Jamaica Operations	1-800-523-5585	24 Hours Daily
Caribbean Miles	1-800-920-4225	Mon-Fri, 8 AM - 4 PM AST

📧 Email Support

Use this for paper trails. It is slower, but essential for compensation claims.

Purpose	Email	Notes
Complaints/Feedback	[email protected]	Avg. response: 5-7 business days
Refunds	[email protected]	Include ticket number starting with 106
Loyalty Program	[email protected]	For missing miles or status issues

💬 Live Chat (Carla Bot)

Where to access: Bottom right corner of the official website.
Steps: Click the icon, type "Agent" repeatedly if the bot loops.
Capabilities: Good for checking flight status or baggage allowance.
Escalation: It can connect you to a human, but the queue often times out on mobile.

📱 In-App Support

Platform: iOS and Android.
Steps: Go to "More" > "Contact Us."
Reality Check: The app mostly just redirects you to the phone dialer or the website chat. It is not a standalone messaging platform.

Estimated Response Times from Caribbean Airlines

Method	Expected Wait Time
Phone (General)	45–90 minutes (Peak times)
Phone (Early Morning)	10–20 minutes
Email	3 to 7 business days
WhatsApp	2–4 hours
Social Media (Twitter/X)	24–48 hours

Tips to Reach Support Faster from Caribbean Airlines

Call via Skype or Google Voice: If you are calling the Trinidad number (+1 868) from the US to bypass the busy US toll-free line, this saves you money on international fees.
Use the "Callback" feature: If offered, take it. Their system is actually decent at calling back so you don't have to listen to the loop.
Hit up Twitter/X: Publicly tweeting @iflycaribbean sometimes gets a faster DM response than a private email.
Avoid Monday Mornings: Everyone who had issues over the weekend calls on Monday. Try Tuesday or Wednesday mid-day.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your account number and the email you signed up with handy. Trust me, they will ask for it immediately.

Your Ticket Number: This is crucial. It almost always starts with 106.
Booking Reference (PNR): The 6-character code (e.g., A1B2C3).
Passport Details: If you are changing an international flight, they need to verify identity.
Caribbean Miles Number: If you are trying to claim points or use status for priority.

Where to Quickly Solve Problems with Caribbean Airlines

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Lost/Delayed Baggage	Airport Baggage Office (In Person)	Do not leave the airport without a File Reference Number. Calling later is a nightmare.
Flight Change	Phone (1-800-920-4225)	Online tools often glitch out for changes involving fees.
Refund Status	Email (eticket@...)	Phone agents usually cannot see the status of a refund request in real-time.
Missing Miles	Email (miles@...)	Attach a photo of your boarding pass. They rarely fix this over the phone.

Additional Helpful Links for Caribbean Airlines

How Pine AI Can Help You Save Time Contacting Caribbean Airlines

Pine AI cancels your Caribbean Airlines subscription or booking add-ons fast, secure, and free. Save time today with just a few clicks. We navigate the confusing menus so you don't have to.

Frequently Asked Questions about Caribbean Airlines

Chat with Pine for free!

Ask Pine a question

270 minutes saved on average

93% success rate on negotiation

$3+ million saved for consumers

Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.