What are Ryanair customer service hours?

They're based in Europe, so you have to think in their time zone, which is a pain. The phone lines and live chat generally run on Central European Time, usually starting around 9 AM and closing in the early evening. Weekends have shorter hours. Check the website before you try.

Is there a Ryanair live chat option?

Yes, there is, but first you have to get past their chatbot which is designed to stop you from reaching a person. You can find it in their Help Centre. Just keep typing 'talk to an agent' until it gives up and puts you in the queue.

What's the fastest way to reach Ryanair support?

Good luck. Honestly, your best bet is the live chat if you can get past the bot during their operating hours, because calling from the US involves international charges and a hold time that could outlast your patience. I once waited 45 minutes on hold just to ask about a baggage fee.

Do I need my account number to contact Ryanair?

Not an account number, but your booking reference is everything. It's the six-digit code on your confirmation email. Without it, they can't help you with anything.

Can I email Ryanair customer service?

You can try. They don't really advertise a direct email for general support, pushing you towards their webforms which can feel like sending a message into a black hole, especially when you're just trying to get a straight answer about a refund. My friend sent a form request and got an automated reply a week later that didn't even answer her question.

Is there a Ryanair mobile app for support?

The app is mostly for booking, checking in, and managing your flights. It's not great for support. It will probably just redirect you to the same Help Centre website you can access on your computer, which is super frustrating when you're already stressed at the airport.

What information should I have ready when calling?

Have it all ready. Before you even think about dialing, you absolutely need your booking reference number, the full names of all passengers on the booking, and the credit card you used to pay, otherwise they'll just tell you to call back. They once asked me for the exact date of travel, down to the minute of departure, as a security question.

Why can't I get a refund for my cheap flight?

Because their whole business model is based on non-refundable tickets. Unless they are the ones who canceled the flight, you're almost always out of luck. That's the trade-off for getting a $20 flight. Read the fine print, it's all in there.

How to Contact Ryanair Customer Service

Trying to contact Ryanair can feel like a challenge, but you do have options. Many people run into the same problems, like fighting over refund requests or getting hit with unexpected baggage fees, which you'll see mentioned all over sites like Trustpilot. You can try reaching them through their website's live chat, by calling their support line, or even by poking them on social media where their admin has become a bit of a legend for their savage replies. Getting a straight answer can be tough, but it's not impossible. Before you dive in, make sure you have all your booking info handy. You can find most of the official channels on the Ryanair website.

Last Edited on 10 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Ryanair

Contact Method	Details & Availability	Best for...
Live Chat	Available via the Ryanair website. Hours are typically limited to European business hours.	Urgent issues, booking changes, getting quick (but sometimes robotic) answers.
Phone	US Customer Service: 1-833-642-0013 (Note: This is a third-party service, not direct Ryanair staff). General Line: +44 1279358438 (International charges apply).	Complex booking problems, complaints you want to escalate.
Online Forms	Complaint and query forms available in the Help Centre on their website.	Non-urgent issues, formal complaints, refund requests where you need a paper trail.
Social Media	Twitter: @Ryanair, Facebook: /ryanair	Public complaints, getting a fast, often sarcastic, public response. Not for private account issues.

Customer Support Channels

📞 Phone Support

Ryanair is a European airline, so direct phone support from the US is tricky. They primarily direct customers to their website.

Department	Phone Number	Hours (Timezone)
New Bookings/General Queries (International)	+44 1279358438	Mon-Fri: 09:00-19:00 CET, Sat: 09:00-18:00 CET, Sun: 10:00-18:00 CET
US Third-Party Support	1-833-642-0013	Varies, often standard US business hours.

📧 Email Support

Ryanair does not offer a direct customer service email address. They push all written communication through their online contact forms to manage inquiries.

💬 Live Chat or Website Bot

Where to access: You can find the chat feature in the Help Centre on the Ryanair website.
Steps to access: Visit ryanair.com, go to the 'Help Centre', and look for the 'Chat with us' option. It usually pops up at the bottom right.
Types of problems it handles: The chatbot can handle basic queries like flight status, baggage allowance, and check-in help.
If it escalates to humans: Yes, but you often have to type 'talk to an agent' or select options that the bot can't handle. Be prepared to wait, especially during peak times.

Estimated Response Times from Ryanair

Method	Expected Wait Time
Phone	20 - 60+ minutes (International call wait times can be very long)
Online Form	3 - 10 business days
Live Chat	5 - 45 minutes
Social Media	A few hours for a public reply

Tips to Reach Support Faster from Ryanair

Use the Chat Early: Try the live chat right when they open in European time. You'll be ahead of the rush.
Be Persistent with the Bot: Don't give up if the chatbot gives you a generic answer. Keep rephrasing your request or type 'speak to agent' multiple times.
Have Your Info Ready: Don't waste a second. Have your booking reference and passenger details copied and ready to paste.

Before You Call: What to Have Ready

Seriously, don't even think about contacting them until you have this stuff in front of you. Before you call or start a chat, make sure you have your booking reference number and the email you signed up with. Trust me, they will ask for it immediately, and it's a pain to go digging for it while they're waiting.

Where to Quickly Solve Problems with Ryanair

Here's a quick guide to avoid wasting your time on the wrong channel.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Changing a Flight Date or Name	Website Self-Service	This is almost always faster and cheaper to do yourself online. Contacting an agent often incurs a higher fee for the same action.
A Refund for a Canceled Flight	Online Refund Form	Phone agents will likely just direct you to the form anyway. Submitting it online creates a digital trail you can reference later.
Adding Bags or Seats	The Ryanair App or Website	Do this yourself before you get to the airport. It's way more expensive to do it with an agent or at the check-in desk.
Filing a Formal Complaint	Online Complaint Form	A phone call might feel more direct, but the online form ensures your complaint is officially logged and sent to the right department.

Additional Helpful Links for Ryanair

For more help, these official links are your best bet:

Frequently Asked Questions about Ryanair Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.