What are Lufthansa customer service hours?

Their main US phone line is open 24/7. So you can call them in the middle of the night if you need to, which is actually a pretty good strategy to avoid long wait times. I once called at 3 AM about a flight to Munich and got through instantly.

Is there a Lufthansa live chat option?

Yes, but it's a chatbot first. You have to talk to their bot, Elisa, and if it gets confused enough, which it often does, it might offer to connect you to a real person. Sometimes the option just isn't there, which is super frustrating when you're stuck in a loop of pre-written answers.

What's the fastest way to reach Lufthansa support?

Phone. Just call. If the issue is urgent, like your flight is in a few hours, nothing else is going to be fast enough. Don't bother with the contact form unless you have a week to spare.

Do I need my account number to contact Lufthansa?

You absolutely need your booking reference or PNR, which is that six-character code they email you. If you're calling about a frequent flyer issue, then yes, have your Miles & More number ready, otherwise they'll spend five minutes just trying to look you up by name and flight path, which is a total waste of time for everyone involved.

Can I email Lufthansa customer service?

Not really. They push everyone to use the contact forms on their website. It's their way of keeping everything organized, but it feels like sending a message into a black hole. You get an automated reply and then you just... wait. Need to file a complaint? See our [Lufthansa complaint filing guide](/complaint-filing/airlines-and-aviation/lufthansa).

Is there a Lufthansa mobile app for support?

The app is great for managing your trip, checking in, and getting your boarding pass. For support? Not so much. It mostly just links you back to the same help pages and contact numbers on their website. It's not a magic portal to a secret support team.

What information should I have ready when calling?

Have your booking code and ticket number on your screen before you dial. I'm serious. The agent will ask for it immediately, and if you have to fumble through your inbox to find that confirmation email from six months ago, you're just adding to your own hold time while they listen to you type.

Why won't the website let me change my flight?

Oh, that's a classic. It could be a million things. Maybe the fare type you bought is super restrictive, or maybe the flight is operated by a partner airline like United, which means you have to go through their system instead. The website is also just known to be glitchy; I had to refresh the page three times once just to get the 'confirm change' button to appear. Learn how to claim compensation with our [Lufthansa compensation guide](/compensation-and-refunds/airlines-and-aviation/lufthansa).

How to Contact Lufthansa Customer Service

Trying to get a hold of Lufthansa right now? You are definitely not the only one. Whether you are trying to track down a suitcase that vanished into the void, fighting a billing dispute, or just trying to change a flight without paying a fortune, getting a human on the line feels like an extreme sport. You have options like their 24/7 phone line, the "Elisa" chatbot, or shouting into the void on Twitter (X). Check their official site at Visit Lufthansa. It is wild seeing everyone on TikTok using AirTags to track their bags because the airline systems are so overwhelmed lately. Trustpilot reviews are full of people stressing about refunds, so let's cut through the noise and get you help.

Last Edited on 02 Jan, 2026

Olivia Harper, Senior Content Manager

10 min read

Different Ways to contact Lufthansa

Contact Method	Details & Availability	Best For
Phone (US)	1-800-645-3880 (24/7)	Urgent flight changes or cancellations
Live Chat	"Elisa" Bot (24/7 on website)	Simple FAQs and baggage status
Email / Form	[email protected]	Feedback, complaints, and refunds
Social Media	Twitter (@lufthansa) & Facebook	Public shaming or quick status checks

Customer Support Channels

📞 Phone Support

Calling is usually the most direct way, but grab a coffee first. The hold music loops forever.

Department	Phone Number	Hours (Timezone)
US Service Center	1-800-645-3880	24/7
Hearing Impaired	1-866-846-4283	24/7
Miles & More	1-800-581-6400	Mon-Fri, 8am - 8pm ET

📧 Email & Web Forms

Direct email is hit or miss. They often ignore it. Using the specific feedback forms on their site generates a case number, which is safer.

Purpose	Email / Link	Notes
General Inquiries	[email protected]	Avg. response: 1–2 weeks
Baggage Issues	Baggage Tracing Form	Use your PIR number

💬 Live Chat (Elisa)

Where to access: Bottom right corner of the Lufthansa homepage.
Steps: Click the chat bubble icon. Type "Agent" repeatedly if the bot gets stuck.
Function: Good for checking flight status or baggage allowance. It struggles with complex rebooking.
Escalation: It can transfer you to a human agent, but the queue is often full.

📱 In-App Support

Platform: iOS and Android.
Steps: Go to "More" > "Help & Contact".
Pro Tip: The app sometimes shows different rebooking options than the website during a strike or mass cancellation event.

Estimated Response Times from Lufthansa

Method	Expected Wait Time
Phone	45 mins – 2 hours (High variance)
Email	5 to 14 business days
Chat	Instant (Bot) / 30+ mins (Human)
Social Media	2 – 4 hours

Tips to Reach Support Faster from Lufthansa

Call early in the morning. Try calling around 7:00 AM ET. The queues ramp up significantly by noon.
Use the German line. If you have an international calling plan, call the Frankfurt center (+49 69 86 799 799). They sometimes pick up faster and most agents speak English perfectly.
Try the Singapore number. Weird hack, but calling their Singapore support center during US night hours can sometimes bypass the US hold times.
Have your PNR ready. The automated system will ask for your 6-character booking code immediately.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your booking details and the email you signed up with handy. Trust me, they will ask for it immediately, and you do not want to be scrambling while on the line.

Your Booking Code (PNR): This is the 6-digit code (e.g., A1B2C3) on your confirmation.
Ticket Number: Starts with 220. Sometimes the PNR isn't enough if the ticket was issued by a partner airline.
Flight Number: e.g., LH400.
Passport Details: If you are trying to change a booking, they often verify identity this way.

Where to Quickly Solve Problems with Lufthansa

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Flight Cancellation	Phone (1-800-645-3880)	Do not use email. You need immediate confirmation.
Lost Luggage	Online Portal (WorldTracer)	File the report at the airport (PIR) first. Phone agents can't see where the bag is physically.
Name Correction	Phone Support	Minor typos are free fixes usually. Major changes require a new ticket.
Refund Status	Twitter / X DM	Public pressure sometimes moves the needle faster than email.

Additional Helpful Links for Lufthansa

How Pine AI Can Help You Save Time Contacting Lufthansa

Pine AI cancels your Lufthansa subscriptions or add-ons fast, secure, and free. If you are stuck paying for a monthly flight pass or extra service you do not need, let us handle the headache. Save time today with just a few clicks.

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.