| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-800-237-2747 (24/7 for US) | Urgent issues, flight changes, booking problems |
| Online Form | Via Air France Help Center | Non-urgent inquiries, complaints, refund requests |
| Live Chat / Messaging | Via website or mobile app (Bot-first) | Quick questions, booking assistance, technical support |
| Social Media | @AirFranceUS on X (Twitter) | Quick questions, public feedback, escalation |
| Airport Counter | At the airport before a flight | Day-of-travel issues, check-in problems |
Different Ways to contact Air France
Customer Support Channels
📞 Phone Support
Air France operates a main line for US customers that can handle most requests. Be prepared for potential hold times, especially during peak travel seasons.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Reservations & Information | 1-800-237-2747 | 24/7 |
| Flying Blue Customer Service | 1-800-375-8723 | 8:00 AM - 9:00 PM, Daily |
📧 Email & Online Form Support
Air France has moved away from direct support emails. Instead, they use a system of online forms for specific issues. This is their official channel for documentation.
| Purpose | How to Access | Notes |
|---|---|---|
| General Inquiries & Complaints | Air France Contact Form | Response can take several business days. You'll get a case number. |
| Baggage Issues | Baggage Claim Form | Required for any claims. Do this within 7 days of your flight. |
| Refund Request | Refund Request Form | Select the refund option from the dropdown menu. |
💬 Live Chat or Website Bot
Air France uses a chatbot named 'Louis' that can handle basic requests. Getting to a human agent can take a few steps.
- Where to access: Look for the chat bubble on the bottom right of the Air France website or in the mobile app.
- Steps to access: Start a conversation with the bot. If it can't solve your problem, type "speak to an agent" or "human."
- Types of problems it handles: Booking information, flight status, basic Flying Blue questions.
- Escalation: Yes, the bot can transfer you to a live agent during operating hours, but sometimes the wait is long.
📱 In-App Support
- Platform: Available on iOS and Android.
- Steps to contact: Download the Air France app, log in, and navigate to the 'Contact Us' or 'Help' section. This often provides easy access to the chat feature or a click-to-call button.
Estimated Response Times from Air France
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 45 minutes (hold time) |
| Online Form | 2 - 7 business days |
| Live Chat | 2 - 15 minutes (to connect with a human) |
| Social Media (X/Twitter) | 1 - 4 hours |
Tips to Reach Support Faster from Air France
- Call during off-peak hours. Try calling late at night or early in the morning (US Eastern Time) to avoid the midday rush.
- Use their social media. Sending a direct message to @AirFranceUS on X (Twitter) can sometimes get a faster response for simple questions.
- Have all your information ready. Don't make the agent wait while you look for your booking reference. See the list below.
- State your problem clearly and concisely. Know exactly what you need before you connect. For example, "I need to change my flight on August 15th from JFK to CDG."
Before You Call: What to Have Ready
Don't waste your own time. Before you even think about dialing, get these things together. Trust me, the agent will ask for at least two of them.
- Your 6-character booking reference (PNR). This is in your confirmation email.
- Your Flying Blue frequent flyer number. If the inquiry is related to your account.
- Full names of all passengers on the booking, exactly as they appear on their passports.
- Your flight numbers and travel dates.
- The last four digits of the credit card used to purchase the tickets.
Where to Quickly Solve Problems with Air France
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An urgent flight change or cancellation (within 24 hours) | Phone Support (1-800-237-2747) | This is the only way to get immediate confirmation. The website can sometimes glitch with last-minute changes. |
| Filing a claim for lost or damaged baggage | Online Baggage Form | You MUST use the online form to create a paper trail. Calling will just lead to them telling you to fill out the form. |
| Requesting a refund for a canceled flight | Online Refund Form | This is the official process. Phone agents can't always process complex refunds and will direct you to the web form. |
| A problem with your Flying Blue miles | Flying Blue Phone Line (1-800-375-8723) | The agents on this dedicated line are more knowledgeable about the loyalty program than the general reservations line. |
| A simple question about seat selection | Live Chat | The bot or a live agent can usually handle this quickly without you having to wait on hold. |
Additional Helpful Links for Air France
How Pine AI Can Help You Save Time Contacting Air France
Tired of waiting on hold with Air France? Let Pine AI handle it. We can help manage your bookings, process cancellations, and navigate customer service channels for you. Our service is designed to save you time and eliminate the frustration of dealing with airline support. Get started in just a few clicks and let us take care of the rest.
Frequently Asked Questions about Air France
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Olivia Harper
Senior Content Manager
Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.
