What are LOT Polish Airlines customer service hours?

Their US phone line is actually open 24/7, which is pretty convenient. So you can call them at 3 AM if you really need to. No need to worry about time zones.

Is there a LOT Polish Airlines live chat option?

Sort of. They have a website chatbot that can answer basic stuff, but getting to a real person through it feels like a game of chance. I tried it once and the bot kept sending me links to the FAQ page even though my question was super specific about seat selection fees. It's there, but don't count on it for anything complicated.

What's the fastest way to reach LOT Polish Airlines support?

Phone. Just call them. If your flight is today or tomorrow, don't even bother with email or forms, just get on the phone and be prepared to wait on hold for a bit.

Do I need my account number to contact LOT Polish Airlines?

Not really an account number, but you absolutely need your booking reference number. It's the six-character code on your ticket confirmation. Without it, they can't find your reservation.

Can I email LOT Polish Airlines customer service?

Yes, you can, and it's a good idea for non-urgent things where you want a written record of your conversation. The US email is lot_us@lot.pl. Just be patient, because a reply isn't going to be instant; you're probably looking at a few business days before you hear anything back.

Is there a LOT Polish Airlines mobile app for support?

The app is mainly for managing your booking, checking in, and your flight status. It's not really a direct line to customer support. It might have a "Contact Us" button, but it will likely just show you the phone number or link you back to the website.

What information should I have ready when calling?

Have your life organized before you dial. Seriously. Get your six-digit booking reference, the full names of every passenger exactly as they appear on the passport, and the flight numbers and dates you're calling about. I once fumbled looking for the flight number and I'm pretty sure the agent was about to hang up on me, so just have it all written down in front of you.

How do I file a complaint about a bad flight experience?

You'll want to use their online contact form or send a detailed email. A phone call won't create the paper trail you need for a formal complaint. Be specific, list dates, flight numbers, and exactly what happened. Don't just rant, give them facts they can actually investigate. Need to file a complaint? See our [LOT Polish Airlines complaint filing guide](/complaint-filing/airlines-and-aviation/lot-polish-airlines).

How to Contact LOT Polish Airlines Customer Service

Trying to get in touch with an airline can be a real headache. If you're dealing with common LOT Polish Airlines issues like frustrating refund delays or lost baggage claims, you're not alone. Sorting out your flight details shouldn't feel like you're battling a griffin from The Witcher, but sometimes it does. The good news is you have options. You can reach them by phone, email, or even through their social media channels like Facebook and Twitter. Before you dive in, it's always a good idea to check their official site for the latest updates. Visit LOT Polish Airlines at https://www.lot.com/us/en to get started.

Last Edited on 09 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to Contact LOT Polish Airlines

Here's a quick breakdown of the best ways to get in touch with LOT Polish Airlines, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	+1 212 789 0970 (24/7)	Urgent issues like same-day flight changes or cancellations.
Email	[email protected]	Non-urgent questions, sending documents, creating a paper trail.
Live Chat/Bot	Available on their website	Quick, simple questions about flight status or baggage allowance.
Social Media	Facebook (@LOT), X (@LOT_PolishAirlines)	Public complaints or getting a general response.

Customer Support Channels

📞 Phone Support

This is often the most direct way to solve a problem, especially if it's time-sensitive.

Department	Phone Number	Hours (Timezone)
Main Support (US)	+1 212 789 0970	24/7

📧 Email Support

Good for when you need to send documents or want a written record of your conversation.

Purpose	Email	Notes
General Inquiries (US)	[email protected]	Avg. response: 2–5 business days

💬 Live Chat or Website Bot

LOT's website features a chat function that can help with simple queries.

Where to access: Look for the chat icon on the bottom right of the LOT website.
Types of problems it handles: It's primarily a bot for basic questions like baggage rules or flight status.
Escalation: It can sometimes transfer you to a live agent if the bot can't answer your question, but this isn't always available.

📱 In-App Support

The LOT Polish Airlines app is great for managing your trip, but direct support options are limited.

Platform: Available for iOS and Android.
Steps to contact: You can typically find contact information within the app's menu under a "Contact Us" or "Help" section, but it usually just provides the phone number or a link to the website.

⏱️ Estimated Response Times from LOT Polish Airlines

Method	Expected Wait Time
Phone	5–45 minutes
Email	2–5 business days
Chat	Instant (Bot), 5–20 minutes (Human)
App	Varies, often directs to other channels

🔍 Tips to Reach Support Faster from LOT Polish Airlines

Call during off-peak hours. For US customers, this means trying early in the morning or very late at night.
Use the website's self-service options for simple tasks like checking in or selecting a seat.
Prepare all your booking details before you call or write. This saves time for both you and the agent.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your booking reference number, the full names of all passengers, and your flight numbers handy. Trust me, they will ask for it immediately and won't be able to help you without it.

Where to Quickly Solve Problems with LOT Polish Airlines

Different problems require different approaches. Here’s a guide to getting the fastest resolution.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An Urgent Flight Change (within 24 hours)	Phone Support (+1 212 789 0970)	This is the only reliable way to handle immediate changes. Online systems often lock close to departure.
Lost or Damaged Baggage	Airport Baggage Service Desk / Online Form	You MUST file a Property Irregularity Report (PIR) at the airport before leaving. The online form is for follow-up, so get that initial report number.
Requesting a Refund	Website Refund Form	Phone agents will usually just direct you to the online form. Using the form first creates an official, time-stamped request for your records.
Filing a Formal Complaint	Email or Website Contact Form	Email creates a clear paper trail. Be specific with dates, flight numbers, and names to get a better response.

Additional Helpful Links for LOT Polish Airlines

For additional resources, check out the following links:

Frequently Asked Questions about LOT Polish Airlines Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.