Trying to get a hold of LOT Polish Airlines can feel like you are stuck in a never-ending layover. You are likely dealing with lost luggage, a sudden flight cancellation, or just trying to figure out why your refund is taking months, which seems to be the norm according to recent Trustpilot reviews. You can try reaching them via their US phone line, WhatsApp, or even Facebook Messenger if you are feeling lucky. Check out their official site at Visit LOT Polish Airlines. With everyone trying to live out their "White Lotus" European summer dreams, support lines are jammed, so grab a coffee before you start dialing.
Different Ways to contact LOT Polish Airlines
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone (US) | +1 212 789 0970 (24/7) | Urgent flight changes or cancellations |
| +48 723 231 231 (Text only) | Checking flight status or simple questions | |
| Facebook Messenger | @LOTPolishAirlines | Non-urgent inquiries when you can't hold |
| Web Form | Available on website | Claims, complaints, and refunds |
Customer Support Channels
π Phone Support
Calling is usually the best bet if your flight is in the next 24 hours. Just be prepared for the hold music.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| US Contact Center | +1 212 789 0970 | 24/7 |
| Global English Line | +48 22 577 77 55 | 24/7 (International rates apply) |
π§ Email & Web Forms
Direct email is hit or miss. Use the specific forms for better tracking.
| Purpose | Email / Link | Notes |
|---|---|---|
| General Inquiries | [email protected] | Avg. response: 1β2 weeks |
| Claims (Baggage/Delay) | Claims Form | Essential for EU261 compensation |
π¬ Live Chat & Social
LOT uses a bot named "LOTek" on their site. It is not great. Social media is actually better for human interaction.
- WhatsApp: Add +48 723 231 231 to your contacts. Start a chat to get menu options.
- Messenger: Send a DM to their official Facebook page. Agents usually reply within a few hours.
π± In-App Support
- Platform: iOS and Android
- Function: Mostly for managing bookings. The "Contact" section usually just redirects you to the website or phone numbers. It is not a standalone chat platform.
Estimated Response Times from LOT Polish Airlines
| Method | Expected Wait Time |
|---|---|
| Phone | 45+ minutes (Peak times) |
| 1β3 hours | |
| Email / Web Form | 14β30 days |
| Social Media | 24 hours |
Tips to Reach Support Faster from LOT Polish Airlines
- Call via Skype: If the US line is busy, try calling the Polish headquarters (+48 22 577 77 55) using Skype or Google Voice. Sometimes the Warsaw queue moves faster.
- Use Messenger for simple stuff: If you just need to confirm a meal or seat, don't waste time calling. Drop a message on Facebook.
- Avoid Monday mornings: Everyone who had issues over the weekend calls on Monday. Try calling mid-week, late at night US time (which is early morning in Poland).
Before You Call: What to Have Ready
Don't waste your time. Before you call, make sure you have your booking reference and ticket number handy. Trust me, they will ask for it immediately.
- Booking Reference (PNR): This is the 6-character code (e.g., A1B2C3).
- Ticket Number: It usually starts with 080 for LOT Polish Airlines.
- Passport Details: Have the passport used for the booking in front of you.
- Flight Number: Know exactly which leg of the trip you are talking about.
Where to Quickly Solve Problems with LOT Polish Airlines
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Flight Cancellation | Phone Support (+1 212 789 0970) | Do not use email. You need immediate rebooking before seats fill up. |
| Lost Luggage | Airport Baggage Office (Not Phone) | You must file a PIR report at the airport before leaving. Calling support later won't generate this report. |
| Refund Status | Web Form / Email | Phone agents often cannot see the status of a finance department refund. |
| Name Correction | Facebook Messenger | Send a photo of your passport immediately in the chat to speed it up. |
Additional Helpful Links for LOT Polish Airlines
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Frequently Asked Questions about LOT Polish Airlines
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