Flying El Al lately? It is a bit of a rollercoaster. Between sudden flight changes, missing luggage, and the usual Matmid point confusion, getting a hold of a human at El Al Israel Airlines feels like a mission impossible. You can try their 1-800 number, hit them up on WhatsApp, or slide into their DMs on X, but patience is definitely required. With the current travel situation to Israel being what it is, everyone is scrambling for answers and hold times are skyrocketing. Check out El Al Israel Airlines for the official runaround, but if you want to actually talk to someone without pulling your hair out, we have the cheat sheet below.
Different Ways to contact El Al Israel Airlines
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone (US) | 1-800-223-6700 (24/7) | Urgent flight changes |
| +972 3-9771111 (Text Only) | Non-urgent questions | |
| Social Media | Twitter/X (@ELALUSA) | Public shaming for faster replies |
| Online Form | Website Contact Page | Refunds and formal complaints |
Customer Support Channels
π Phone Support
Calling is still the most direct way to fix a messed-up itinerary, but grab a snack. You will be waiting a while.
| Department | Phone Number | Hours (EST) |
|---|---|---|
| US Reservations | 1-800-223-6700 | 24/7 |
| Matmid Club | 1-800-223-6700 (Option 3) | Mon-Thu 9am-5pm |
| Accessibility | 1-800-223-6700 | 24/7 |
π¬ WhatsApp Support
This is actually surprisingly decent if you do not need an answer right now. You can text them and go about your day.
- Number: +972 3-9771111
- How to use: Save the number, open WhatsApp, and say "Hi".
- Note: It starts with a bot. You have to type "Representative" a few times to break through to a human.
π± Social Media Support
Sometimes yelling into the void works. Their social teams are active, especially if you are stuck at an airport.
| Platform | Handle | Response Speed |
|---|---|---|
| Twitter/X | @ELALUSA | 2β4 hours |
| El Al Israel Airlines USA | 4β6 hours |
π§ Email Support
El Al does not really do direct email for general support anymore. They force you to use their web forms. It is annoying, but it creates a paper trail.
- General Inquiries: Use the "Contact Us" form on their site.
- Baggage Claims: specific form required (keep your file reference number).
Estimated Response Times from El Al Israel Airlines
| Method | Expected Wait Time |
|---|---|
| Phone | 45+ minutes (worse during holidays) |
| 1β3 hours | |
| Social Media | 2β6 hours |
| Web Form | 3β7 business days |
Tips to Reach Support Faster from El Al Israel Airlines
- Call early in the morning. Try calling around 6:00 AM EST. The call volume is usually lower before the East Coast wakes up fully.
- Use the Hebrew line. If you speak Hebrew, or have a friend who does, select the Hebrew language option. The queues are often shorter than the English line.
- Leverage WhatsApp. Send a message while you are on hold on the phone. Double your chances.
- Matmid Status. If you have Silver, Gold, or Platinum status, have your member number ready immediately. It prioritizes your call in the queue.
Before You Call: What to Have Ready
Don't waste your time. Before you call, make sure you have your ticket number and the email you signed up with handy. Trust me, they will ask for it immediately.
- Your Ticket Number: This is a 13-digit number starting with 114. It is on your e-ticket receipt.
- Booking Reference (PNR): The 6-character code (e.g., A1B2C3).
- Passport Information: Have the expiration date and passport number ready if you are changing a flight.
- Matmid Number: If you are a frequent flyer member.
Where to Quickly Solve Problems with El Al Israel Airlines
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Flight Cancellation | Phone (1-800-223-6700) | Do not hang up. Online tools often glitch for rebooking. |
| Missing Baggage | Airport Office (In Person) | Do not leave the airport without a Property Irregularity Report (PIR) number. |
| Matmid Points | Send a photo of your boarding pass in the chat. | |
| Refund Request | Online Form | Phone agents usually cannot process refunds directly; they just file the request. |
Additional Helpful Links for El Al Israel Airlines
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Frequently Asked Questions about El Al Israel Airlines
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