What are Asiana Airlines customer service hours?

Their US phone line is open from 8:30 AM to 5:30 PM, Pacific Time, Monday through Friday. So no, you can't call them on a Saturday when you suddenly realize your flight details are wrong, which is exactly what happened to me last year when I tried to book a flight to see the cherry blossoms and input the wrong return date.

Is there a Asiana Airlines live chat option?

Sort of. They have a chatbot, not a live person. It's fine for basic stuff, but it kept sending me in circles with links to the FAQ page when I asked about a specific seat selection fee. Don't expect it to solve any real problems.

What's the fastest way to reach Asiana Airlines support?

Calling them. Period. It's the only way for urgent matters. Be prepared to wait on hold, though, and maybe put your phone on speaker while you do something else, because the hold music is this bizarrely cheerful synth-pop loop that will slowly drive you insane.

Do I need my account number to contact Asiana Airlines?

If you're calling about your Asiana Club miles, then yes, absolutely have your membership number ready. For just a regular flight booking, your 6-character booking reference or ticket number is the most important thing. They can usually find you with your name and flight details, but it's just so much slower.

Can I email Asiana Airlines customer service?

You can't just send a normal email. You have to use the 'Voice of Customers' form on their website. It feels a bit formal, and honestly, it's like sending a message into the void and hoping for the best a few days later.

Is there a Asiana Airlines mobile app for support?

The app is for managing your flights, not for support. It's pretty good for checking in and getting your boarding pass, but if you hit a snag, it just tells you to go to the website or call the service number. So, no real help there.

What information should I have ready when calling?

Have your booking confirmation number, the full names of the passengers as they appear on the passport, and your flight dates and numbers. Don't be that person who has to dig through their inbox for ten minutes while the agent waits, because I was that person once and it was super embarrassing when my phone screen kept locking.

Can I get a refund if I cancel my flight?

That completely depends on the type of ticket you bought. The cheapest economy tickets are almost always non-refundable, so you might only get back some taxes and fees, if you're lucky. I learned that the hard way when a concert I was flying for got canceled and I was stuck with a flight credit I had to use within a year on the same route.

How to Contact Asiana Airlines Customer Service

Flying with Asiana is usually a great experience until you need to change a ticket or find lost luggage. Whether you are dealing with billing disputes, technical support for the app, or cancelling a subscription to their mileage newsletter, you are not alone. Users on Trustpilot frequently vent about the endless hold music loops. You can reach them via phone, email, or their AI chatbot named Aaron. Check their official site at Visit Asiana Airlines. With the massive surge in travel to Seoul for K-pop concerts and cherry blossom season, their support lines are absolutely swamped right now. Here is how to actually get through to a human.

Last Edited on 05 Jan, 2026

Olivia Harper, Senior Content Manager

10 min read

Different Ways to contact Asiana Airlines

Contact Method	Details & Availability	Best For
Phone (US)	1-800-227-4262 (05:30 - 18:00 PST)	Urgent flight changes, cancellations
Live Chat	"Aaron" Chatbot (24/7)	Basic FAQs, baggage tracking
Email	[email protected]	Non-urgent complaints, documentation
Regional Office	213-365-4500 (Los Angeles Branch)	Complex ticketing issues

Customer Support Channels

📞 Phone Support

Calling is still the most reliable way to fix big problems. Just be prepared for a wait.

Department	Phone Number	Hours (PST)
US Reservations	1-800-227-4262	Daily: 05:30 – 18:00
Asiana Club (Miles)	1-800-227-4262 (Option 2)	Daily: 05:30 – 18:00
LA Regional Office	213-365-4500	Mon-Fri: 08:30 – 17:30

📧 Email Support

Email is slow. Only use this if you need to send attachments or file a formal complaint.

Purpose	Email	Notes
US Reservations	[email protected]	Avg. response: 3–5 business days
Customer Satisfaction	[email protected]	Best for feedback or complaints

💬 Live Chat (Chatbot)

Where to access: Bottom right corner of the Asiana website.
Name: Aaron (It is an AI bot).
Function: Good for checking flight status or baggage allowance. It struggles with complex rebooking.
Escalation: It rarely connects you to a human agent directly.

📱 In-App Support

Platform: iOS and Android.
Steps: Menu > Customer Service > Contact Us.
Note: The app often just redirects you to the mobile website for support forms.

Estimated Response Times from Asiana Airlines

Method	Expected Wait Time
Phone (General)	45–90 minutes
Phone (Early Morning)	15–30 minutes
Email	3–7 business days
Chatbot	Instant (but limited help)

Tips to Reach Support Faster from Asiana Airlines

Call at 5:30 AM PST: The lines open early on the West Coast. If you call right then, you beat the rush.
Try Regional Numbers: If the 800 number is jammed, try the Los Angeles (213-365-4500) or New York (212-318-9200) branch offices directly.
Use the Korean Line: If you speak Korean, select that language option. The queues are often shorter.
Check Your Spam Folder: If you emailed them, their reply often lands in spam because of their server settings.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your ticket number and passport handy. Trust me, they will ask for it immediately.

Your Ticket Number: This usually starts with 988 for Asiana.
Booking Reference (PNR): The 6-character code (e.g., X7Y2Z9).
Asiana Club Number: If you are claiming miles.
Passport Information: Have the expiration date and number ready for identity verification.

Where to Quickly Solve Problems with Asiana Airlines

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Flight Cancellation	Website (My Trips)	Doing it online avoids the $30+ service fee for phone agents.
Missing Miles	Asiana Club Form (Online)	Keep your boarding pass stub. You need to upload a photo of it.
Lost Baggage	Airport Office (In Person)	Do not leave the airport without a file reference number.
Name Correction	Phone Support (1-800-227-4262)	They are strict. You might need to email a passport copy after calling.

Additional Helpful Links for Asiana Airlines

How Pine AI Can Help You Save Time Contacting Asiana Airlines

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.