What are WestJet customer service hours?

Their main phone line is technically open 24/7. But let's be real, calling at 3 AM might connect you to someone who sounds just as tired as you are, and you'll probably be dealing with a smaller, overnight team for non-urgent stuff. For specialized departments like baggage claims, you're looking at more standard business hours. Check the site for those.

Is there a WestJet live chat option?

Yes, there is one on their website. It's a little blue chat bubble icon that pops up. You'll start by talking to a bot, which is great for simple things like finding a flight status, but it gets confused if you ask anything complicated, like why your flight to Calgary suddenly requires a layover in Winnipeg. You have to type "speak to an agent" a few times to get to a real person.

What's the fastest way to reach WestJet support?

The phone. Just call. Don't bother with email forms if your flight is in the next 48 hours because you will absolutely not get a reply in time, and you'll be stuck at the gate watching your plane leave without you. I tried their Twitter DMs once for a seat change, and it took them six hours to get back to me with a generic link. So yeah, pick up the phone and prepare to wait on hold.

Do I need my account number to contact WestJet?

Your booking code is more important. That six-character mix of letters and numbers is the key to everything. Your WestJet Rewards number is good to have, but the booking code is what they'll ask for first, always.

Can I email WestJet customer service?

You can't really "email" them in the traditional sense, no. They have web forms you can fill out, which is basically like sending a message into a black hole and hoping for a sign of life within a few business days. It's fine for post-travel complaints where you're not in a hurry, but for anything else? Forget it.

Is there a WestJet mobile app for support?

The app is actually pretty decent for managing your trip. You can change seats, check in, and get flight updates. For actual support, it mostly just directs you to the same contact numbers and chat links as the website. It's not a secret back door to faster service, but it's convenient for having your booking info right there when you do call.

What information should I have ready when calling?

Have everything ready. Seriously. Write down your six-character booking code, the full names of all passengers exactly as they appear on the ticket, and your flight numbers and dates before you even dial the number. The last time I called, I had to dig through my emails to find the booking code while the hold music, which sounded like a rejected 80s synth-pop track, played on a loop. Don't be like me.

How do I claim compensation for a delayed flight?

Ah, the compensation game. WestJet has a specific form on their website for this, buried under their "Flight Interruptions" section. You'll need your flight details and the reason for the delay. Be prepared for them to claim it was due to "safety" or "weather" even if the sky was clear and the plane was just late arriving from its last stop. Document everything. It's a process.

How to Contact WestJet Customer Service

Trying to reach WestJet support can feel like screaming into the void. You are not alone if you are stressed about lost luggage, flight cancellations, or navigating the restrictions of that controversial "UltraBasic" fare everyone is talking about online. Trustpilot reviews are piling up with complaints about hold times, but there are ways to cut through the noise. You can call their 24/7 line, use the "Juliet" chatbot, or message them on X (Twitter) and Facebook. Visit their official site at Visit WestJet. Whether you are chasing a refund in USD or just need a human, here is the playbook to get help without losing your mind.

Last Edited on 03 Jan, 2026

Olivia Harper, Senior Content Manager

10 min read

Different Ways to contact WestJet

Contact Method	Details & Availability	Best For
Phone Support	1-888-937-8538 (24/7)	Urgent flight changes or cancellations
Live Chat (Juliet)	Available 24/7 on website	Simple FAQs and checking flight status
Social Media	X (@WestJet) & Facebook Messenger	Non-urgent questions and venting
Baggage Services	1-800-538-5696	Lost, delayed, or damaged luggage
Special Assistance	1-800-538-5696 (Medical/Disability)	Wheelchair or medical requests

Customer Support Channels

📞 Phone Support

Calling is still the most reliable way to fix complex issues, even if the hold music drives you crazy.

Department	Phone Number	Hours (Timezone)
General Inquiries	1-888-937-8538	24 Hours / 7 Days
Baggage Claims	1-800-538-5696	6:00 AM – 10:00 PM MT
Special Needs	1-800-538-5696	24 Hours / 7 Days

📧 Email Support

WestJet has largely phased out direct email support for general questions. They want you to use their web forms instead. It is annoying, but it is how they track tickets.

Purpose	Contact Method	Notes
Feedback/Complaints	Web Form on Site	Avg. response: 5–7 business days
Baggage Claims	Web Form on Site	Keep your file reference number handy

💬 Live Chat (Juliet)

Where to access: Bottom right corner of the WestJet website.
Steps to access: Click the speech bubble icon. Type "Agent" repeatedly if the bot isn't helping.
Types of problems: Baggage allowance info, flight status, and policy questions.
Escalation: It can connect you to a human, but the queue is often just as long as the phone line.

📱 Social Media Support

Platform: X (formerly Twitter) and Facebook Messenger.
Steps: Send a Direct Message (DM) with your reservation code. Do not tweet your personal info publicly.
Pro Tip: Their social team is surprisingly active and can sometimes resolve issues faster than the phone agents.

Estimated Response Times from WestJet

Method	Expected Wait Time
Phone (General)	45 minutes – 2+ hours (High variance)
Phone (Callback)	Varies, but saves you from holding
Live Chat	Instant (Bot) / 30+ mins (Human)
Social Media	2 – 4 hours
Web Forms	5 – 7 business days

Tips to Reach Support Faster from WestJet

Use the "Schedule a Call" feature: If you can find it on their help page, this is the golden ticket. They call you back when they are ready.
Call early in the morning: Try calling between 6:00 AM and 8:00 AM MT. The queues are usually shorter before the rest of the continent wakes up.
Try the French line: If you speak French (or can muddle through), the wait times on the French support line are often significantly shorter.
Leverage Social Media: If the phone line is dead silent, send a DM on X. Public pressure sometimes works, but a polite DM gets things solved.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your account number and the email you signed up with handy. Trust me, they will ask for it immediately.

Your Reservation Code: This is the 6-character code (e.g., ABC123) on your ticket.
Ticket Number: The long string of numbers starting with 838.
Passport or ID: Especially if you are traveling internationally or to the US.
Payment Method: Have the credit card you used for the booking ready, especially if you are looking for a refund in USD.

Where to Quickly Solve Problems with WestJet

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Flight Cancellation	Manage Trips (Online)	Doing this online is free and instant. Calling incurs a service fee sometimes.
Lost Baggage	Baggage Services (Phone)	File the report at the airport kiosk first. You need that file number before calling.
Name Correction	Phone Support	Minor typos can sometimes be fixed for free, but you need a human.
Compensation Claim	Web Form	Do not call for this. Phone agents cannot approve compensation claims.

Additional Helpful Links for WestJet

How Pine AI Can Help You Save Time Contacting WestJet

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.