What are WestJet customer service hours?

Their main phone line is technically open 24/7. But let's be real, calling at 3 AM might connect you to someone who sounds just as tired as you are, and you'll probably be dealing with a smaller, overnight team for non-urgent stuff. For specialized departments like baggage claims, you're looking at more standard business hours. Check the site for those.

Is there a WestJet live chat option?

Yes, there is one on their website. It's a little blue chat bubble icon that pops up. You'll start by talking to a bot, which is great for simple things like finding a flight status, but it gets confused if you ask anything complicated, like why your flight to Calgary suddenly requires a layover in Winnipeg. You have to type "speak to an agent" a few times to get to a real person.

What's the fastest way to reach WestJet support?

The phone. Just call. Don't bother with email forms if your flight is in the next 48 hours because you will absolutely not get a reply in time, and you'll be stuck at the gate watching your plane leave without you. I tried their Twitter DMs once for a seat change, and it took them six hours to get back to me with a generic link. So yeah, pick up the phone and prepare to wait on hold.

Do I need my account number to contact WestJet?

Your booking code is more important. That six-character mix of letters and numbers is the key to everything. Your WestJet Rewards number is good to have, but the booking code is what they'll ask for first, always.

Can I email WestJet customer service?

You can't really "email" them in the traditional sense, no. They have web forms you can fill out, which is basically like sending a message into a black hole and hoping for a sign of life within a few business days. It's fine for post-travel complaints where you're not in a hurry, but for anything else? Forget it.

Is there a WestJet mobile app for support?

The app is actually pretty decent for managing your trip. You can change seats, check in, and get flight updates. For actual support, it mostly just directs you to the same contact numbers and chat links as the website. It's not a secret back door to faster service, but it's convenient for having your booking info right there when you do call.

What information should I have ready when calling?

Have everything ready. Seriously. Write down your six-character booking code, the full names of all passengers exactly as they appear on the ticket, and your flight numbers and dates before you even dial the number. The last time I called, I had to dig through my emails to find the booking code while the hold music, which sounded like a rejected 80s synth-pop track, played on a loop. Don't be like me.

How do I claim compensation for a delayed flight?

Ah, the compensation game. WestJet has a specific form on their website for this, buried under their "Flight Interruptions" section. You'll need your flight details and the reason for the delay. Be prepared for them to claim it was due to "safety" or "weather" even if the sky was clear and the plane was just late arriving from its last stop. Document everything. It's a process.

How to Contact WestJet Customer Service

Trying to get in touch with WestJet can feel like a hassle, especially when you're dealing with common frustrations like last-minute flight cancellations or trying to track down a lost bag. According to consumer sites like the Better Business Bureau, these are some of the top reasons people reach out. Whether you're trying to sort out your tickets for the Taylor Swift tour in Toronto or just have a simple question, you have a few options, including phone, live chat, and social media. Your best bet is to start at the official WestJet website for the most current information.

Last Edited on 08 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Different Ways to Contact WestJet

Navigating customer service can be tricky. Here’s a quick breakdown of the best ways to reach WestJet depending on your issue.

Contact Method	Details & Availability	Best for...
Phone	1-888-937-8538 (24/7)	Urgent issues, flight changes, complex booking problems.
Live Chat	Available on the WestJet website (Bot first, then human)	Quick questions, flight status, simple booking inquiries.
Contact Form	Online form on their website	Post-travel feedback, formal complaints, non-urgent issues.
Social Media	Twitter: @WestJet, Facebook: WestJet	Public complaints, general questions, getting a faster response.

Customer Support Channels

Here’s a more detailed look at each support channel.

a. 📞 Phone Support

Calling is often the most direct way to solve a problem, especially if it's time-sensitive.

Department	Phone Number	Hours (Mountain Time)
General Inquiries & Bookings	1-888-937-8538	24 hours a day, 7 days a week
WestJet Vacations	1-877-737-7001	24 hours a day, 7 days a week
Baggage Services	1-866-666-6224	6 a.m. to 8 p.m. MT

b. 📧 Email Support

WestJet doesn't offer a direct support email address for general inquiries. Instead, they use online contact forms for specific issues like baggage claims or post-travel feedback. This helps route your request to the right department, but it's not ideal for urgent matters.

Purpose	Email / Form	Notes
General Feedback	Online Contact Form	Response can take several business days.
Baggage Claims	Baggage Claim Form	For delayed, damaged, or lost baggage issues.

c. 💬 Live Chat or Website Bot

WestJet's website features a digital assistant to handle common questions.

Where to access: Look for the chat icon on the bottom right of the WestJet homepage.
Steps to access: Click the icon and start typing your question.
Types of problems it handles: The bot can help with flight status, baggage allowances, and basic booking questions.
Escalation: If the bot can't help, you can type "speak to an agent" to be connected with a live person during business hours.

d. 📱 In-App Support

The WestJet app (available on iOS and Android) is mainly for managing your bookings. While it doesn't have a dedicated support chat, it provides easy access to your flight details and booking code, which is useful when you need to call customer service. You can find contact numbers listed within the app's help section.

⏱️ Estimated Response Times from WestJet

Patience is key. Wait times can vary a lot depending on call volume and the time of day.

Method	Expected Wait Time
Phone	5 minutes - 1 hour+ (highly variable)
Email / Contact Form	3-5 business days
Live Chat	5-20 minutes
Social Media	1-6 hours

🔍 Tips to Reach Support Faster from WestJet

Call during off-peak hours. Try calling late at night or early in the morning (Mountain Time) to avoid long hold times.
Use the website's self-serve options first. You can change flights or manage your booking online without needing to talk to anyone.
Have your information ready. Don't wait until you're on the phone to look for your booking code.
Try social media for simple questions. Sometimes a public tweet gets a faster response for non-urgent matters.

Before You Call: What to Have Ready

Don't waste your own time. Before you even think about calling, make sure you have your 6-character booking code and your WestJet Rewards number handy. Trust me, they will ask for it immediately. It also helps to have the flight numbers and dates you're calling about written down so you're not fumbling for them.

Where to Quickly Solve Problems with WestJet

Different problems require different approaches. Here’s a cheat sheet for getting things done faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An urgent flight change (within 24 hours)	Phone Support (1-888-937-8538)	This is the only way to handle last-minute changes. The website might lock you out.
A lost or damaged bag	Baggage Services Phone Line (1-866-666-6224)	Call them, but also file a report at the airport before you leave. Get a file reference number.
A question about WestJet Rewards points	Phone Support (ask for the Rewards department)	Phone agents have the most access to your account and can fix point discrepancies immediately.
Filing a formal complaint after your trip	Online Contact Form	This creates a written record. It's slow, but it's the official channel for post-travel issues.

Additional Helpful Links for WestJet

For more information, these official links are your best bet:

Frequently Asked Questions about WestJet Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.