How long does Wizz Air have to respond to complaints?

Officially, they aim for around 30 days. In reality? People on forums report waiting for months, sometimes only getting a copy-paste response that doesn't even address their original problem. It's a long wait. For detailed contact information, check out our [Wizz Air customer service guide](/customer-service/airlines-and-aviation/how-to-contact-wizz-air-customer-service).

Can I file a complaint against Wizz Air online?

Yes. It's actually their preferred method. They have a complaint form on their website you might have to dig for, but it's there. For detailed contact information, check out our [Wizz Air customer service guide](/customer-service/airlines-and-aviation/how-to-contact-wizz-air-customer-service).

What documents do I need for a Wizz Air complaint?

Get everything ready before you start: your booking confirmation number, flight details, any receipts for extra expenses you incurred because of their issue, and definitely screenshots of the cancellation notice because I once had them claim a flight wasn't cancelled when I had the email right in front of me. Have it all.

Is there a fee to file a complaint against Wizz Air?

Filing the complaint itself using their online form is free. But be careful, because calling their customer service line is often a premium rate number, so you're literally paying to complain. Stick to the online form if you can. For detailed contact information, check out our [Wizz Air customer service guide](/customer-service/airlines-and-aviation/how-to-contact-wizz-air-customer-service).

Can complaints affect my Wizz Air service?

No. Not a chance. They are a massive, low-cost airline, and your complaint is just one of thousands; they are not going to flag your account or treat you differently on your next flight because you asked for the refund you were legally owed.

What happens after I file a complaint with Wizz Air?

You should get an automated email with a case number almost immediately. Then, you wait. And you wait some more. You will likely need to follow up multiple times before a human actually looks at your case. Do not lose that case number. For detailed contact information, check out our [Wizz Air customer service guide](/customer-service/airlines-and-aviation/how-to-contact-wizz-air-customer-service).

Can I escalate my Wizz Air complaint to a regulator?

Absolutely, and you should. If Wizz Air ignores you or gives an unsatisfactory response after eight weeks, you can take your case to an Alternative Dispute Resolution (ADR) body or the relevant National Enforcement Body, like the UK's Civil Aviation Authority (CAA), which is the step that finally got my friend's compensation paid after six months of silence. It's your best move.

What's the deal with their premium rate phone numbers?

It's a tactic to discourage you from calling. It's a terrible practice where you pay by the minute just to listen to hold music, only to potentially speak with someone who can't solve your problem anyway. Avoid it unless it's a true, last-minute emergency. For detailed contact information, check out our [Wizz Air customer service guide](/customer-service/airlines-and-aviation/how-to-contact-wizz-air-customer-service).

Complain About Wizz Air - File a Complaint Today

Good luck getting a refund from Wizz Air. Seriously, their Trustpilot score is a shocking 1.3 out of 5 stars from over 48,000 reviews, with 89% of them being 1-star. It's a sea of complaints about cancelled flights and endless refund issues. If you're stuck in a loop of unhelpful bots and ignored emails, you're not alone. This guide will walk you through the actual steps to get your complaint heard. Before you start, have your booking reference handy and visit the official Wizz Air site to log in if you can. Official site: Visit Wizz Air

Last Edited on 10 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Best ways to complain to Wizz Air

Getting in touch with Wizz Air can feel like a challenge, but here are the main channels people use.

Contact Method	Details & Availability	Why use this instead...
Phone	Country-specific premium rate numbers. Available during business hours.	For urgent, time-sensitive issues like a problem at the airport. Be prepared for a potential bill and long wait times.
Online Complaint Form	Available 24/7 on their website.	This is the best method for non-urgent issues. It creates a digital paper trail with a case number, which is crucial for escalation.
Social Media (X/Twitter)	@wizzair	Use this for public pressure. They often respond with a generic 'please DM us' but it shows you're serious and can sometimes speed up a response to your official complaint.

⏱️ Estimated Response Times from Wizz Air After Complaining

Honestly, 'expected' is a strong word here. Prepare to wait.

Method	Expected Wait Time
Phone	Immediate hold time, but resolution can take multiple calls over weeks.
Email / Online Form	30+ days. Many users report waiting months or never receiving a satisfactory response.
Chat	Not a primary or reliable support channel for complaints.
App	The app is for booking and managing flights, not for resolving complex complaints.

🔍 Tips to Get a Quicker Response from a Complaint

Use the magic words: For flight disruptions, always mention your rights under regulations like 'EU261' or 'UK261'.
Be specific: Include your booking reference, flight numbers, dates, and a clear timeline of events.
Keep it concise: Stick to the facts. A long, emotional story is less likely to be read than a clear, bullet-pointed summary of the problem.
Prepare account details ahead of time: Have everything ready before you call or start filling out a form.

How to Escalate Your Complaint

If Wizz Air ignores you for over 8 weeks or gives you a final response you disagree with (a 'deadlock letter'), it's time to escalate. Since Wizz Air is a European airline, your best bet is an external body. You must usually try to resolve it with the airline first.

Alternative Dispute Resolution (ADR): Wizz Air uses an ADR provider to handle unresolved disputes. You can submit your case to them, and their decision is typically binding on the airline. Check Wizz Air's website for their designated ADR provider.
National Enforcement Body (NEB): For flights in or out of the UK, you can escalate your complaint to the Civil Aviation Authority (CAA). The CAA ensures airlines comply with the law, but they don't process individual refund claims. Still, a complaint to them adds pressure. Other EU countries have their own NEBs. The CAA is your best bet for UK flights, but they won't chase a refund for you directly, they just ensure the airline follows the rules.

Email Template to Complain to Wizz Air

Subject: Formal Complaint: Unresolved Refund for Booking [[Booking Reference #]]

Dear Wizz Air Customer Service,

I am writing for the third time to resolve an issue regarding a cancelled flight. My previous attempts to settle this through your online form (Case Number: [[Your Case #]]) on [[Date]] have been unsuccessful.

My flight, [[Flight Number]], from [[Departure City]] to [[Arrival City]] on [[Date]], was cancelled by Wizz Air. I was informed I would receive a full refund of [[$Amount]]. It has now been over [[Number]] weeks, and I have not received the payment. Frankly, having to chase this refund and spend my time on it has been incredibly frustrating and is unacceptable customer service.

To resolve this, I require the full refund of [[$Amount]] to be processed to my original payment method within 7 business days. Please provide written confirmation once this has been completed.

If I do not receive a satisfactory response and the refund within this timeframe, my next step will be to escalate this matter to the appropriate aviation authority and initiate a chargeback with my credit card provider.

Thank you for your immediate attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Keep everything in writing. After a phone call, send a brief follow-up email summarizing what was discussed and who you spoke to. This creates a record.
Use social media strategically. Don't just rant. Post a clear, concise summary of the issue and tag Wizz Air. Include your case number to show you've followed the process. A little public visibility can sometimes get your case moved up the queue.
Be persistent, not aggressive. A polite but firm tone is more effective. Follow up regularly on your complaint, referencing your case number each time.
Take it from Reddit. One user reported they only got a real response after they filed a complaint through an official ADR service. This move forced Wizz Air to formally engage and resolve the issue.

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