Trying to get a hold of Aeromexico can feel like screaming into the void. You are definitely not alone if you are stressing over lost baggage, fighting for a refund on a cancelled flight, or just trying to fix a typo on your ticket. Trustpilot reviews are pretty brutal regarding their response times, often citing endless loops and dropped calls. You can try reaching them at 1-800-237-6639, sliding into their DMs on Facebook, or using their WhatsApp bot. With everyone and their cousin moving to Mexico City for the digital nomad life lately, their lines are busier than ever. Here is the lowdown on how to actually get a human on the line without losing your mind. Visit Aeromexico at https://aeromexico.com.
Different Ways to contact Aeromexico
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone (US) | 1-800-237-6639 (24/7) | Urgent flight changes, cancellations |
| +52 55 5133 4000 | Check-in, simple questions, boarding passes | |
| [email protected] | Non-urgent complaints, documentation | |
| Social Media | Twitter (@AeromexicoUSA) or Facebook | Public shaming for faster responses |
| Club Premier | 1-800-247-3737 | Frequent flyer account issues |
Customer Support Channels
📞 Phone Support
Calling is usually the most direct way, but grab a snack. You might be on hold for a while.
| Department | Phone Number | Hours (EST) |
|---|---|---|
| US Toll-Free | 1-800-237-6639 | 24/7 |
| Mexico Main | +52 (55) 5133 4000 | 24/7 |
| Baggage Claims | 1-800-237-6639 | Daily, 8:00 AM - 10:00 PM |
📧 Email Support
Email is slow. Like, really slow. Only use this if you need a paper trail for insurance or legal reasons.
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] | Avg. response: 5-7 days |
| Refunds | [email protected] | Often requires follow-up |
💬 Live Chat (WhatsApp)
Aeromexico relies heavily on their "Aerobot" on WhatsApp. It is actually decent for retrieving a boarding pass, but it struggles with complex human problems.
- How to access: Save +52 55 5133 4000 to your contacts or click the WhatsApp icon on their footer.
- Escalation: You can type "Agent" or "Representative" repeatedly to try and bypass the bot.
📱 In-App Support
- Platform: iOS and Android
- Function: Mostly for self-service changes. Finding a direct chat link inside the app is surprisingly difficult. It usually just redirects you to WhatsApp.
Estimated Response Times from Aeromexico
| Method | Expected Wait Time |
|---|---|
| Phone | 45 minutes to 2 hours (High variance) |
| Instant (Bot) / 1-3 hours (Human) | |
| 5 to 10 business days | |
| Social Media | 2 to 4 hours |
Tips to Reach Support Faster from Aeromexico
- Call the Spanish Line: If you speak Spanish, or have a friend who does, dial the Mexico number (+52 55 5133 4000). The queues are often shorter than the US English line.
- Use the "I want to buy a ticket" trick: Automated systems prioritize sales. Select the option for "New Reservation" to get a human fast, then politely ask to be transferred.
- Tweet at them: Public visibility matters. A polite but firm tweet tagging @AeromexicoUSA often gets a DM request faster than waiting on hold.
- Call late at night: Try calling between 11 PM and 5 AM EST. The call volume drops significantly.
Before You Call: What to Have Ready
Don't waste your time. Before you call, make sure you have your account number and the email you signed up with handy. Trust me, they will ask for it immediately, and digging through your inbox while on speakerphone is a nightmare.
- Your Ticket Number: This usually starts with 139 and is 13 digits long.
- Reservation Code (PNR): The 6-character alphanumeric code (e.g., A1B2C3).
- Passport Information: Have it open. They often verify identity this way.
- Flight Dates and Numbers: Know exactly which flight you are talking about.
Where to Quickly Solve Problems with Aeromexico
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Flight Cancellation | Phone (1-800-237-6639) | Do not hang up until you have a confirmation email in your inbox. |
| Lost Baggage | Airport Office (In Person) | Never leave the airport without a PIR (Property Irregularity Report) number. Phone support cannot generate this. |
| Name Correction | Social Media (Twitter/X) | Agents on social media can often fix minor typos faster than phone agents. |
| Seat Selection | Website / App | It is cheaper and faster to do this yourself online. |
Additional Helpful Links for Aeromexico
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Frequently Asked Questions about Aeromexico
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