| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone Support | 1-800-353-5920 (Mon-Fri, 8 AM - 6 PM ET) | Urgent issues, disputes, closing your account |
| Online Account | Official Website Login (24/7) | Checking balance, making payments, viewing statements |
| P.O. Box 4477, Beaverton, OR 97076-4477 | Formal complaints, sending documents |
Different Ways to contact Indigo
Customer Support Channels
📞 Phone Support
Getting a real person is usually the most direct way to handle complex issues with Indigo. Just be prepared for potential wait times.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Customer Service | 1-800-353-5920 | Monday - Friday, 8:00 AM to 6:00 PM |
| Lost/Stolen Card | 1-888-260-4532 | 24/7 |
📧 Email Support
Indigo does not provide a public customer service email address. For security reasons, you must log in to your online account and use their secure messaging center to send a written inquiry. It's not ideal, but it's their official process.
💬 Live Chat or Website Bot
Unfortunately, Indigo does not currently offer a live chat feature on its website. The primary methods for support are phone and the online portal.
💻 Online Account Center
Your best bet for self-service is the online account portal. You can manage most day-to-day tasks here without needing to contact anyone.
- Where to access: indigo.myfinanceservice.com
- What it handles: Payments, statement reviews, balance inquiries, and updating personal information.
Estimated Response Times from Indigo
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 30 minutes (highly variable) |
| Online Message Center | 1 - 2 business days |
| 7 - 10 business days after receipt |
Tips to Reach Support Faster from Indigo
- Call right when they open: Try calling between 8 AM and 9 AM ET on a Tuesday or Wednesday for potentially shorter wait times.
- Avoid Mondays and Fridays: These are typically the busiest days for call centers.
- Use the online portal first: For simple tasks like checking your balance or making a payment, the website is instant and saves you a phone call.
- Navigate the phone menu smartly: Listen for keywords like 'representative' or 'customer service' to get to a human faster. Sometimes pressing '0' repeatedly works, but not always.
Before You Call: What to Have Ready
- Your full 16-digit account number. Seriously, don't even bother calling without it. It's the very first thing they'll ask for.
- The name and address associated with the account. Make sure it matches what's on your statement exactly.
- Your Social Security Number (SSN). They will likely ask for the last four digits to verify your identity.
- Details about your issue. If it's a specific charge, have the date, merchant name, and amount ready. Don't make them wait while you search for it.
Where to Quickly Solve Problems with Indigo
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unrecognized charge | Phone Support (1-800-353-5920) | Call immediately. Agents on the phone have the authority to open a formal dispute, which you can't do online. |
| Reporting a lost or stolen card | Lost Card Hotline (1-888-260-4532) | This line is 24/7. Don't wait. Call this number, not the general support line. |
| Making a payment | Online Account Portal | This is the fastest and easiest way. It posts quicker than mailing a check and you get an instant confirmation. |
| Closing your account | Phone Support (1-800-353-5920) | You cannot close your account online. You must speak to a representative to process the closure. |
Additional Helpful Links for Indigo
- Indigo Account Login Page
- Concora Credit FAQ Page (Manages the Indigo card)
- Make a Payment Online
How Pine AI Can Help You Save Time Contacting Indigo
Tired of long hold times and confusing phone menus with Indigo? Let Pine AI handle it. We can contact customer support on your behalf to manage billing inquiries, track down information, or even help you cancel services. Skip the frustration and let our smart assistants save you time and headaches. Get started for free.
Frequently Asked Questions about Indigo
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Olivia Harper
Senior Content Manager
Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.
