Claim Compensation from LOT Polish Airlines

Do not just fire off an angry email without prep. LOT Polish Airlines is notorious for rejecting claims due to 'missing information.' You need to have your ducks in a row before you hit send.

• Save your Boarding Pass: Digital or paper. This is your contract. Do not delete that Apple Wallet pass.
• Get the 'Reason for Delay' in writing: Ask the gate agent. If they say 'technical issues,' you are likely eligible for cash. If they say 'weather,' it gets harder.
• Keep all receipts: If you are stuck overnight, buy food and toiletries. Keep the physical receipts. Credit card statements often aren't enough for them.
• Find your PNR: This is the 6-character booking reference code (e.g., A1B2C3). You cannot file a claim without it.
• Check the distance: Compensation amounts are based on flight distance. Know if your flight was over 3,500km.

Since LOT Polish Airlines is based in the EU, you have strong protections under Regulation (EC) No 261/2004, even if you are a US citizen flying back to the States. This is your golden ticket.

• Flight Delays: If you arrive at your final destination more than 3 hours late, you could be entitled to up to $650 (€600) per person, unless the delay was caused by 'extraordinary circumstances' (like a hurricane or air traffic control strike).
• Cancellations: If they cancel less than 14 days before departure, you are entitled to a full refund plus compensation in many cases.
• Lost/Damaged Luggage: Under the Montreal Convention, you can claim up to approximately $1,700 for damages. You must file a Property Irregularity Report (PIR) at the airport immediately.
• US DOT Rules: For flights to/from the US, you are entitled to a full refund (not just a voucher) if the flight is cancelled and you choose not to travel.

Note: Compensation amounts are fixed by law. Do not let them lowball you with miles unless you really want them.

Subject: Compensation Claim - Flight [Flight Number] - [Date] - Booking Ref: [PNR]

To: [email protected]

To Whom It May Concern,

I am writing to formally request compensation under Regulation (EC) No 261/2004 for the disruption to my flight [Flight Number] on [Date] from [Departure Airport] to [Arrival Airport].

The flight was [delayed by X hours / cancelled] due to reasons within LOT Polish Airlines' control. As the delay at my final destination exceeded three hours, I am entitled to statutory compensation.

Flight Details:

• Booking Reference (PNR): [Insert PNR]
• Passenger Name(s): [Your Name]
• Scheduled Arrival: [Time]
• Actual Arrival: [Time]

According to EU law, the compensation for a flight of this distance is [€600 / €300] per passenger. Please remit the total sum of [Total Amount] to the bank account listed below within 14 days.

[Insert Bank Details: IBAN/SWIFT or US Routing/Account Number]

I have attached my boarding pass and receipts for expenses incurred ($[Amount] for meals/hotel). If this claim is rejected, I will escalate this matter to the Polish Civil Aviation Authority (ULC) and the US Department of Transportation.

Regards,

[Your Name] [Your Phone Number]

If LOT ignores you (which happens a lot) or claims 'extraordinary circumstances' when it was clearly a mechanical fault, do not give up. You have options.

• File a complaint with the ULC: The Polish Civil Aviation Authority (Urząd Lotnictwa Cywilnego) regulates LOT. They can force the airline to pay if the law was broken.
• US DOT Complaint: For flights touching US soil, file a consumer complaint with the Department of Transportation. Airlines hate these stats.
• Credit Card Chargeback: If they promised a refund for a cancelled flight and never sent the cash, dispute the charge with your bank. Cite 'services not received.'
• Small Claims Court: If the amount is significant, you can file in small claims court in the jurisdiction where the ticket was bought or where the airline operates.

Let's be real. Nobody wants to spend their Tuesday afternoon fighting with a Polish airline over a missing $600 check. It is draining. You sit on hold, the music loops, and then they tell you to fill out another form that probably goes nowhere. Sound familiar?

Pine AI handles this mess for you. We don't just send a template; we actually manage the negotiation process. Our system learns from thousands of successful claims to know exactly what triggers a payout. We have a 93% negotiation success rate because we know the regulations better than their support script does. No joke.

Instead of tracking email threads for three months, you just hand it off to us. We track the claim, push back on their excuses, and get you the money or refund you deserve. It saves your sanity.

Disclaimer: The information provided on this page is for educational purposes and does not constitute legal advice. If you have a complex legal situation, please consult an attorney.