How long does Allegiant Air have to respond to complaints?

Officially, the DOT requires them to acknowledge your complaint within 30 days and give a real response within 60. In reality? It can feel like forever unless you keep pushing them. For detailed contact information, check out our [Allegiant Air customer service guide](/customer-service/airlines-and-aviation/how-to-contact-allegiant-air-customer-service).

Can I file a complaint against Allegiant Air online?

Yes, you can. Their online form is buried under three menus, right next to the 'Careers' link for some reason, but it does exist. It's probably your best bet for creating a paper trail. For detailed contact information, check out our [Allegiant Air customer service guide](/customer-service/airlines-and-aviation/how-to-contact-allegiant-air-customer-service).

What documents do I need for a Allegiant Air complaint?

Get everything. You'll want your booking confirmation number, flight details, any receipts for extra expenses you had to cover (like that sad airport hotel), and photos or videos if you have them. Don't forget screenshots of the error message if their website glitched during booking, that one saved me last time.

Is there a fee to file a complaint against Allegiant Air?

Nope. It won't cost you any money to file a complaint directly with them or with the DOT. They'll cost you in time and sanity, but not actual cash.

Can complaints affect my Allegiant Air service?

Legally, no. Retaliation for filing a legitimate complaint is illegal, so you don't have to worry about them canceling your tickets out of spite or anything like that. They aren't going to put you on a no-fly list for asking for a refund on a canceled flight, even if the gate agent looked like they wanted to.

What happens after I file a complaint with Allegiant Air?

First, you get an automated email with a case number that feels like it goes into a black hole. Then you wait. If you don't hear back within a week or two, you absolutely have to follow up or they will likely forget you exist. For detailed contact information, check out our [Allegiant Air customer service guide](/customer-service/airlines-and-aviation/how-to-contact-allegiant-air-customer-service).

Can I escalate my Allegiant Air complaint to a regulator?

Absolutely, you should. If the airline ignores you or gives you an answer that makes no sense, filing a complaint with the U.S. Department of Transportation is your most powerful next step. The Department of Transportation (DOT) is who you want, and their online form is surprisingly straightforward compared to Allegiant's. For detailed contact information, check out our [Allegiant Air customer service guide](/customer-service/airlines-and-aviation/how-to-contact-allegiant-air-customer-service).

What kind of compensation can I get from Allegiant?

Keep your expectations in check. Don't expect a pile of cash. Usually, it's a flight voucher for a future trip, which is kind of ironic, but sometimes you can get them to cover direct expenses like a hotel or meal if you have receipts for everything.

Complain About Allegiant Air - File a Complaint Today

It's honestly impressive how bad Allegiant Air can be. If you're here, you've probably been through it with a last-minute cancellation or a surprise fee that cost more than your ticket. You are not alone. The Better Business Bureau has an F rating for Allegiant and has logged over 2,100 complaints against them in the last three years alone. It's a mess. Common issues flagged constantly by passengers include abysmal customer service and constant flight delays with zero communication. They make it difficult to get a straight answer, let alone a refund. But don't give up. This guide will walk you through the exact steps to get your complaint heard. Official site: Visit Allegiant Air

Last Edited on 13 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Best ways to complain to Allegiant Air

Getting in touch with a real person at Allegiant can feel like a challenge, but here are the most direct routes. Be prepared to be persistent.

Contact Method	Details & Availability	Why use this instead...
Phone	(702) 505-8888, 24/7	Best for urgent issues like a flight canceled today. You'll wait on hold, but it's the most direct way to speak to someone.
Online Contact Form	Submit a request online	Good for non-urgent issues where you need to upload documents. Creates a paper trail.
Live Chat	Available on their website, hours vary	Can be faster than the phone for simple questions, but they often redirect complex problems to the phone or email.
Social Media	Twitter/X: @Allegiant	Use this for public complaints. Companies often respond faster when their reputation is on the line. Keep it concise and public.
Mail	Allegiant Travel Company, ATTN: Customer Relations, P.O. Box 371477, Las Vegas, NV 89137	The slowest method, but necessary for sending official legal notices or detailed documentation. A last resort.

⏱️ Estimated Response Times from Allegiant Air After Complaining

Immediate to never. It really depends on how you contact them and how much you follow up.

Method	Expected Wait Time
Phone	Immediate to 1 hour (hold time)
Email	24 hours to 14 days
Chat	5 - 30 minutes
Mail	2 - 4 weeks

🔍 Tips to Get a Quicker Response from a Complaint

Call early: Try calling right when their lines open or during off-peak hours like mid-morning on a weekday.
Have everything ready: Keep your confirmation number, flight details, and any receipts handy before you call or type.
Be specific: Instead of saying 'my flight was late,' say 'Flight G4 123 was delayed by 4 hours on May 15th, causing me to miss my connection.'

How to Escalate Your Complaint

If Allegiant is ignoring you or gives you a ridiculous response, it's time to escalate. Don't just give up. Your first and best option is filing a formal complaint with the U.S. Department of Transportation (DOT). Airlines are required by law to acknowledge your complaint within 30 days and provide a substantive response within 60 days. The DOT takes this seriously, but prepare to wait. It's not an overnight fix.

You can also file a complaint with the Better Business Bureau (BBB). While the BBB has no regulatory power, companies often respond to avoid a negative mark on their public profile. Always try to resolve the issue with Allegiant first, as regulators will ask if you've given the company a chance to fix it.

Email Template to Complain to Allegiant Air

Subject: Unresolved Complaint Regarding Flight [[Confirmation #]] - Final Attempt

To Whom It May Concern,

I am writing again to resolve an issue with my booking, confirmation number [[Confirmation #]]. Despite contacting customer service on [[Date]], my problem remains unsolved and I have not received a satisfactory response.

On [[Date of incident]], my flight from [[Departure City]] to [[Arrival City]] was [[canceled without notice/severely delayed]], forcing me to [[describe the consequence, e.g., book a new flight, pay for a hotel]]. This caused significant financial strain and stress. Frankly, having to chase this down for weeks has been incredibly frustrating and a waste of my time.

To resolve this, I require a full refund of [[$Amount]] for the original flight and reimbursement of [[$Amount]] for the additional expenses incurred, for which I have attached receipts.

Please be aware that if I do not receive a confirmation of this refund within 7 business days, my next step will be to file a formal complaint with the U.S. Department of Transportation and initiate a chargeback with my credit card company.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Your Phone Number]]

Additional Helpful Tips to get Your Complaint Resolved

Use their name. When you speak to an agent, get their name and an ID number if possible. It makes them more accountable.
Go public. Post your complaint on Twitter/X and tag @Allegiant. A little public pressure can work wonders.
Mention the magic words. Casually dropping 'DOT complaint' into your conversation can sometimes change their tone and willingness to help.
Keep a log. Write down the date, time, and name of everyone you speak to, plus a short summary of the conversation. It's invaluable if you need to escalate.
Try Facebook Messenger. One user on a travel forum said they got a faster, more helpful response by messaging Allegiant's official Facebook page than by using the official contact form. Weird, but worth a shot.

Let Pine AI Help Raise the Complaint to Allegiant Air

Tired of being stuck on hold with Allegiant, listening to that same terrible music on a loop? It's exhausting. People on the BBB forums talk about spending hours just trying to reach a person who can actually help. Sound familiar? Instead of re-explaining your canceled flight for the fifth time, let Pine AI handle it. We manage the entire complaint process, from drafting the formal communication to handling the persistent follow-ups. No more waiting on hold or getting generic email responses. It's the best way to get your issue resolved without losing your sanity. Seriously.