Claim Compensation from Aeromexico

Don't just call them without prep. You need your ducks in a row or they will deny you instantly. Gather these specific items before you even open the complaint form:

• The PNR / Reservation Code: This is the 6-character code on your boarding pass. Without it, you don't exist to them.
• Receipts for Everything: If you slept in a hotel or bought toothpaste because they lost your bag, you need itemized receipts. Credit card statements usually aren't enough for their claims department.
• The "Property Irregularity Report" (PIR): If this is about luggage, you absolutely needed to file this at the airport kiosk before leaving. If you didn't, it is going to be an uphill battle.
• Timeline of Events: Write down exactly when the flight was cancelled and what reason the gate agent gave. "Weather" gets you nothing, but "Maintenance" gets you paid.
• Bank Details: Have your SWIFT/IBAN or routing number ready in case they actually agree to a wire transfer instead of a voucher.

Since Aeromexico is a Mexican carrier flying into the US, your rights depend heavily on where you were and where you were going. It is a mix of US and international law.

• Flights Departing/Arriving US (US DOT Rules): If Aeromexico cancels your flight or significantly changes the schedule and you choose not to travel, you are entitled to a full cash refund, including bag fees. Not a voucher. Cash. However, for delays, the US does not federally mandate compensation for hotels or meals, though Aeromexico's own Contract of Carriage often commits to this for "imputable" causes (maintenance, crew issues).
• Flights Departing Europe (EU 261): If your flight originated in Madrid, Paris, or London (even if connecting to Mexico), you might be eligible for up to €600 (~$650 USD) for delays over 3 hours, unless it was "extraordinary circumstances."
• Lost/Damaged Luggage (Montreal Convention): For international travel, their liability is capped at approximately $1,728 USD (1,288 SDRs) per passenger. They must reimburse you for provable losses up to this amount. Do not let them tell you they only pay $50 per bag.

Note: This is for informational purposes regarding US and International travel regulations. Check the US Department of Transportation for official legal texts.

Subject: Formal Compensation Claim - Flight [Flight Number] - PNR: [Reference Code]

To: [email protected]

To the Customer Relations Department,

I am writing to formally request compensation regarding my flight [Flight Number] from [Departure City] to [Arrival City] on [Date], which was [Cancelled/Delayed by X hours].

My booking reference is [PNR Code].

The disruption was caused by [Reason given, e.g., maintenance/crew availability], which falls under Aeromexico's control. As a result, I incurred the following expenses:

• Hotel accommodation: $[Amount]
• Meals: $[Amount]
• Transport: $[Amount]

Total Claim: $[Total Amount]

Attached are copies of all receipts and my boarding passes. Under US DOT regulations regarding cancellations (or the Montreal Convention for baggage), I am entitled to reimbursement. I expect a response regarding this payment within 14 days before I escalate this matter to the US Department of Transportation and PROFECO.

Please process this refund to my original payment method, not as a travel voucher.

Regards,

[Your Name] [Phone Number]

If they ignore your email or offer you a measly $50 voucher, don't give up. You have leverage.

• File a DOT Complaint: The US Department of Transportation takes these seriously. Airlines are required by law to acknowledge these complaints within 30 days. It forces a human at Aeromexico to look at your file.
• Contact PROFECO: This is Mexico's consumer protection agency. They have a "Concilianet" online portal that handles disputes with Mexican companies. It is surprisingly effective for Aeromexico specifically.
• Credit Card Chargeback: If you paid for a service (like a flight or Wi-Fi) and didn't receive it, dispute the charge with your bank. Cite "Services not received." This hits them where it hurts.
• Small Claims Court: If the amount is significant (over $500) and you are based in the US, you can file in small claims court in the jurisdiction where they operate (usually major hub cities).

Let's be real. Dealing with Aeromexico's support line is about as fun as a root canal. You sit on hold for an hour, the music loops endlessly, and when someone finally picks up, the call "accidentally" drops. Sound familiar? It happens way too often.

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Whether it is a recurring "Club Premier" subscription you forgot about or a ticket refund they are stalling on, we handle the bureaucracy. You just tell us what you need, and we get to work. It saves your sanity and your afternoon.

Disclaimer: The information provided on this page is for educational purposes and does not constitute legal advice. Consult a qualified attorney for specific legal concerns.