FuboTV is a live TV streaming service built around sports, news, and entertainment, with plans starting around $79.99 per month. If you've ever tried to sort out a billing error or get a refund after a blackout ruined a big game, you already know the frustration. Common complaints logged on the BBB and Trustpilot include unexpected charges and streaming quality issues. FuboTV has received over 400 complaints on the BBB in the last three years, and holds a 1.4-star rating on Trustpilot across more than 1,000 reviews. Contact options include phone, live chat, email, social media, and in-app support. Visit FuboTV at https://www.fubo.tv.
Best Ways to Contact FuboTV
Here is a quick overview of every verified contact channel FuboTV offers. Use this table to pick the right path before you waste time on the wrong one.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-844-396-4713, available 24/7 | Urgent issues, billing disputes, escalations |
| Live Chat | fubo.tv/support, available 24/7 | Technical support, quick questions |
| support@fubo.tv, response within 24–48 hours | Non-urgent issues, formal complaints | |
| Social Media | @FuboTV on X (Twitter), monitored daily | Public complaints, quick acknowledgment |
| Help Center | support.fubo.tv | Self-service, password resets, FAQs |
Note: Phone and live chat are the fastest paths for anything time-sensitive. Email is fine for documentation purposes but expect a wait.
Contact Channels in Detail
Each channel below is verified. Follow the steps that match your situation.
📞 FuboTV Phone Support
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Main Support | 1-844-396-4713 | 24/7 |
| Billing | 1-844-396-4713 (press 2) | 24/7 |
Call flow tips:
- When the automated menu picks up, say "billing" or "cancel" to get routed faster.
- Avoid calling between 6 PM and 9 PM ET on weekdays. That window tends to have the longest hold times based on user reports on Reddit and Trustpilot.
- If you want a human immediately, press 0 repeatedly or say "agent" at the first prompt.
- Have your account email and last four digits of your payment method ready before the agent picks up.
📧 FuboTV Email Support
| Purpose | Email Address | Average Response Time |
|---|---|---|
| General Inquiries | support@fubo.tv | 24–48 hours |
| Billing or Disputes | support@fubo.tv | 24–48 hours |
Tips for email:
- Subject line format that works: "Account Issue – [Your Name] – [Account Email]"
- In the body, include your registered email, the date of the charge or issue, and a one-paragraph description of what happened.
- Attach screenshots if you have them. It speeds things up.
- If you don't hear back in 48 hours, follow up once. A second email with "Follow-up" in the subject line tends to get a faster response.
💬 FuboTV Live Chat
- Where to access: https://support.fubo.tv (look for the chat bubble in the bottom right corner)
- Steps to start a chat:
- Go to https://support.fubo.tv
- Click the chat icon in the lower right corner of the page.
- Type your issue into the bot prompt.
- If the bot cannot resolve it, type "agent" or "speak to a person" to escalate.
- A human agent typically joins within 5–10 minutes during off-peak hours.
- Handles: billing questions, streaming errors, account access, plan changes
- Escalation: Yes, the bot does escalate to a live agent. If it keeps looping you back to the same FAQ articles, type "I need a human" directly.
📱 FuboTV In-App Support
- Available on: iOS and Android
- Steps to access support through the app:
- Open the FuboTV app and tap your profile icon.
- Scroll down to "Help" or "Support."
- Browse the FAQ topics or tap "Contact Us."
- Choose chat or submit a request form.
- For billing issues, the app will redirect you to the web portal.
- In-app vs. phone: The app handles password resets, streaming troubleshooting, and plan questions well. For billing disputes or refund requests, a phone call or live chat on desktop tends to get faster results.
1 Call FuboTV Phone Support
Dial 1-844-396-4713. Say 'billing' or 'agent' at the first prompt to skip the menu. Have your account email and payment details ready before someone picks up.
2 Send an Email to FuboTV
Email support@fubo.tv with a clear subject line like 'Account Issue – [Your Name] – [Account Email]'. Include the date of the issue, a brief description, and any screenshots. Expect a reply within 24–48 hours.
3 Start a Live Chat on the FuboTV Website
Visit https://support.fubo.tv and click the chat bubble in the lower right. Work through the bot, and type 'agent' if it loops you. A human typically joins within 5–10 minutes.
4 Use In-App Support on iOS or Android
Open the FuboTV app, tap your profile icon, and select 'Help.' Browse FAQs or tap 'Contact Us' to start a chat or submit a request. Best for quick troubleshooting, not billing disputes.
5 Reach Out on Social Media
Tweet or DM @FuboTV on X (Twitter). This works best for getting a fast acknowledgment or escalating a complaint that has gone unanswered through other channels. Keep your message public if you want a quicker reply.
Estimated Response Times from FuboTV
| Contact Method | Expected Wait Time |
|---|---|
| Phone | 5–20 minutes on hold |
| 24–48 hours | |
| Live Chat | 5–15 minutes for a human agent |
| In-App | 10–20 minutes for chat; 24–48 hours for submitted requests |
Based on patterns reported on Reddit's r/fuboTV and Trustpilot reviews, Monday mornings and Sunday evenings during NFL or major soccer seasons are the worst times to call. If you can, try calling Tuesday through Thursday between 10 AM and 2 PM ET. That window consistently gets shorter hold times. The live chat bot has a known habit of cycling users through the same three FAQ links before escalating, so typing "agent" early saves you a few minutes of frustration.
Before You Call: What to Have Ready
Don't sit on hold for 15 minutes only to get asked for something you don't have in front of you. Get this stuff together first.
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Your registered email address. This is the single most important thing. Every FuboTV agent will ask for it within the first 30 seconds. If you signed up through a third party like Apple or Roku, know which email is tied to that account.
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Your most recent billing date and charge amount. If you're calling about a billing issue, pull up your bank or credit card statement before you dial. Agents move faster when you can say 'I was charged $84.99 on March 3rd' instead of 'I think I was overcharged recently.'
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The device and app version you're using. For technical issues, know whether you're on a Roku, Fire TV, Apple TV, or smart TV, and what version of the FuboTV app is installed. You can usually find this in the app's settings menu.
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A screenshot or note of any error message. If you got an error code, write it down. Pasting it directly into a live chat window cuts the back-and-forth in half.
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Your last four digits of the payment method on file. Billing agents will often ask for this to verify your identity before making any account changes.
Tips to Reach FuboTV Support Faster
These are based on real patterns from user reports on Reddit, Trustpilot, and the BBB.
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Call during off-peak hours. Tuesday through Thursday, 10 AM to 2 PM ET, is consistently the least congested window. Avoid Sunday evenings during football season entirely.
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Use live chat for technical issues, phone for billing. Chat agents handle streaming errors and login problems quickly. But if money is involved, a phone agent has more authority to issue credits or process refunds on the spot.
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Skip the phone menu. Say 'agent' or press 0 at the first automated prompt. Saying 'cancel' also tends to route you to a retention team that has more account authority than general support.
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Try desktop for live chat, not mobile. Several users on Reddit's r/fuboTV have noted that the chat widget on desktop loads more reliably than on mobile browsers. If the chat bubble isn't showing up on your phone, switch to a laptop.
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Ask for a supervisor early if needed. If the first agent tells you something can't be done, politely ask to speak with a supervisor or a senior agent. Billing credits and exceptions are more commonly approved at that level.
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Document everything. Screenshot your chat transcripts and note the date, time, and agent name from any phone call. If you need to escalate to the BBB or file a chargeback, that paper trail matters.
Where to Quickly Solve Common FuboTV Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unexpected charge | Phone support | Have the charge date and exact dollar amount ready. Phone agents have the most authority to issue credits. |
| Technical glitch or error message | Live chat | Faster than phone. You can copy and paste error codes directly into the chat window. |
| Can't log in or need a password reset | Help Center (self-service) | Try self-service first at support.fubo.tv. Only call if the automated tools fail. |
| Filing a formal complaint | Phone (ask for a supervisor) | A phone call creates a clearer record and a better shot at escalation. |
| Subscription cancellation | Phone or live chat | Say 'cancel' at the phone menu to reach the retention team. They can also process cancellations immediately. |
| Streaming blackout or regional sports restriction | Live chat or Help Center | Blackout issues are often regional and documented in the Help Center. Chat can confirm if it's account-specific or a broader outage. |
Additional Helpful Links for FuboTV
All links below have been verified as live.
- Help Center: https://support.fubo.tv
- Start Live Chat: https://support.fubo.tv (chat bubble, lower right)
- Billing Portal: https://www.fubo.tv/account/billing
- Report Fraud or Phishing: https://support.fubo.tv (search 'report fraud' or contact support directly via email at support@fubo.tv)
- Download the App: https://www.fubo.tv/welcome/apps
- Cancel Subscription Guide: How to cancel FuboTV
How Pine AI Can Help You Contact FuboTV
FuboTV complaint volume on Trustpilot and the BBB has stayed stubbornly high into 2026, with billing errors and cancellation runarounds topping the list of grievances. Sitting on hold or getting looped by a chatbot for 45 minutes is not a reasonable ask.
Pine AI handles it for you. The average person spends 240 minutes navigating phone trees and support queues for issues like this. Pine cuts that to almost nothing.
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Frequently Asked Questions about FuboTV
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