Cancel Through the Adults & Crafts Account
Use this path if you can access the subscription account.
- Go to
https://www.adultsandcrafts.com/account.
- Sign in with the email used for the subscription order.
- Open the subscription or account management area.
- Choose cancel, pause, or skip depending on what you want.
- Confirm the action.
- Save the confirmation screen or email.
The product page says customers can skip, cancel, or pause at any time with an account. If the account page does not show the subscription, email support with the order confirmation and plan term.
Cancel by Email
Adults & Crafts lists info@adultsandcrafts.com as the support email and says customers can email to cancel or turn off auto-renewal.
Include:
| Detail |
Why it matters |
| Account email |
Locates the subscription |
| Order number |
Connects the request to the original purchase |
| Plan term |
Monthly, 3-month, 6-month, or 12-month prepaid |
| Recipient name if a gift |
Helps support find gift subscriptions |
| Next billing or renewal date |
Shows urgency |
| Requested action |
Cancel now, turn off auto-renewal, pause, skip, or confirm refund handling |
Use a direct subject line such as Cancel Adults & Crafts subscription for [email].
Monthly vs. Prepaid Plans
Adults & Crafts currently lists these subscription options on the Crate product page:
| Plan |
Current product-page price |
Notes |
| Monthly |
$34 |
Renews monthly |
| 3 months prepaid |
$99 |
Product page says prepaid interval renews unless auto-renewal is turned off |
| 6 months prepaid |
$192 |
Product page mentions a free kit with 6- or 12-month prepaid subscription |
| 12 months prepaid |
$372 |
Product page mentions a free kit with 6- or 12-month prepaid subscription |
The product page also lists U.S. subscription shipping at $8.95 per month, Canada at $20 per month, and international shipping at $30 per month. Check your order confirmation because tax, shipping, discounts, and gift timing can change the final charge.
For prepaid cancellations, ask support for a written answer to these questions:
- "How many boxes have shipped under this prepaid plan?"
- "How many boxes remain unshipped?"
- "Will auto-renewal be turned off at the end of the prepaid term?"
- "Does any refund or credit apply?"
- "Was a free or promotional kit included with the original prepaid purchase?"
- "What final date should I expect no further charges?"
Do not assume that canceling a prepaid plan has the same result as canceling a month-to-month plan. Get the answer in writing.
Gift Subscriptions and Auto-Renewal
The Adults & Crafts product page says all subscriptions automatically renew by default, including gift subscriptions. It tells customers to email support if they want to turn off auto-renewal, especially for gift subscriptions.
For a gift subscription, include:
| Detail |
Why it matters |
| Purchaser email |
Locates the paid account |
| Recipient name and shipping address |
Identifies the gift delivery |
| Gift term |
Monthly, 3, 6, or 12 months |
| Order number |
Links to the purchase |
| Desired outcome |
Turn off renewal, cancel, skip, pause, change first box, or request a gift printout |
The product page says customers can email support to request a specific kit by the 15th of the month and that new subscriptions normally ship around the 25th of each month after the first shipment. Use those dates when timing a gift request.
Refunds, Returns, and Kit Problems
Adults & Crafts' refund policy says products can be returned if all components are untouched and in the same condition as shipped. It also says altered or combined materials cannot be returned or refunded unless there is an as-shipped defect with the materials. For defects, Adults & Crafts asks customers to email photos and a description of the issue.
| Issue |
Best request |
| You only want to stop renewal |
Ask for cancellation or auto-renewal-off confirmation |
| You prepaid and have unshipped boxes |
Ask for a written refund or credit calculation |
| Kit is untouched and not wanted |
Ask whether return is available and who pays shipping |
| Materials are defective as shipped |
Email photos and request replacement or refund review |
| Kit is missing pieces |
Email photos of the full kit and list the missing parts |
| Shipment is late |
Ask for tracking and expected ship date |
For a billing issue, keep the cancellation record separate from the kit-quality record. That makes it easier to show what support has or has not answered.
Adults & Crafts currently lists:
| Route |
Contact |
| Email |
info@adultsandcrafts.com |
| Phone or text |
720-432-8880 |
| Account page |
https://www.adultsandcrafts.com/account |
| Subscription product page |
https://www.adultsandcrafts.com/products/crate |
Phone or text can help clarify account access, but ask for written confirmation by email after any cancellation or refund discussion.
If Adults & Crafts Charges You After Cancellation
Prepare a compact record:
| Evidence |
Why it matters |
| Cancellation email or account screenshot |
Shows timing |
| Order number |
Identifies the subscription |
| Plan term |
Monthly, prepaid, or gift |
| Renewal date |
Shows whether the charge was expected |
| Charge amount |
Helps distinguish subscription, shipping, tax, or kit order |
| Support reply |
Shows whether Adults & Crafts confirmed renewal was off |
First reply to Adults & Crafts with the evidence and ask what generated the charge. If the charge still appears to be a credit card billing error after merchant review, the FTC says written billing-error notices generally must reach the card issuer within 60 days after the first bill with the error was sent.
What to Say When You Cancel
Use this script:
"Please cancel my Adults & Crafts subscription and stop future renewal. The account email is [email], the order number is [order number], and the plan is [monthly / 3-month prepaid / 6-month prepaid / 12-month prepaid / gift]. Please confirm the cancellation, final shipment or access status, whether any unshipped boxes remain, whether any refund or credit applies, and that no future auto-renewal will occur."
For a gift subscription, add:
"This was purchased as a gift for [recipient]. Please confirm that auto-renewal is turned off after the current gift term."
Let Pine AI Help Cancel the Subscription