Use this route when the subscription was purchased directly from AL.com or The Birmingham News.
- Go to
https://myaccount.al.com/al/home.
- Sign in with the subscriber email.
- Open the subscription, account, or billing section.
- Select the active AL.com or The Birmingham News subscription.
- Turn off renewal or submit the cancellation request.
- Save the final confirmation screen.
If the account portal asks you to sign in again, use the same email that receives subscriber receipts. If you cannot reset the password or the subscription is missing, move to Subscriber Services instead of starting a second account.
Alabama Media Group lists these Subscriber Services contacts for The Birmingham News:
| Contact method |
Current detail |
| Email |
digitalservice@al.com |
| Phone |
205-325-2211 |
| Account portal |
https://myaccount.al.com/al/home |
Use a short, specific message:
Please cancel renewal for my AL.com / The Birmingham News subscription. My account email is [email]. The subscriber name is [name]. The billing or service address is [address, if relevant]. My latest receipt is dated [date] for [amount]. Please confirm the cancellation date and that no further renewal is scheduled.
If you call, ask the representative to send written confirmation to your account email. If support says the subscription is billed through Apple or Google, ask them to identify the billing source and then use that app-store route.
Cancel Through Apple if Apple Bills You
Use this route only when the receipt is from Apple.
- Open Settings on the iPhone or iPad tied to the Apple ID.
- Tap your name.
- Tap Subscriptions.
- Select the AL.com subscription if it appears there.
- Tap Cancel Subscription or Cancel Free Trial.
- Save the Apple confirmation.
Apple support says subscriptions can also be managed from the App Store account menu or from Apple account settings on another device. If AL.com is not listed under Apple subscriptions, Apple is probably not the billing source.
Cancel Through Google Play if Google Bills You
Use this route only when the receipt is from Google Play.
- Open Google Play with the Google account that was charged.
- Open Payments & subscriptions.
- Select Subscriptions.
- Choose the AL.com subscription if it appears there.
- Cancel renewal and save the confirmation.
If AL.com is not listed in Google Play subscriptions, return to the AL.com account route or contact Subscriber Services with the receipt.
If You Are Canceling Print or Local Subscriber Access
The Birmingham News is listed by Alabama Media Group under Subscriber Services, with a dedicated Birmingham phone number. Print, local delivery, or legacy subscriber records may require details that a digital-only account does not:
| Detail |
Include it when |
| Service address |
You receive or previously received local delivery |
| Account number |
It appears on a bill, renewal notice, or email |
| Phone number |
The account may have been opened by phone |
| Vacation hold or delivery issue history |
You are trying to stop a print-related account |
| Last payment method |
Support needs to match the billing record |
Ask for the cancellation effective date and whether access or delivery continues through the end of the paid term.
If You Were Billed After Canceling
Do not start a new cancellation request without documenting the earlier one. Send Subscriber Services the exact record:
| Proof |
Why it helps |
| Cancellation confirmation |
Shows renewal was supposed to be off |
| Latest receipt |
Shows the disputed billing date and amount |
| Account email |
Finds the subscriber profile |
| Apple or Google receipt, if applicable |
Shows whether AL.com controls the billing |
| Support ticket or reply |
Shows what was already promised |
| Screenshot of account status |
Shows the current renewal setting |
Use this message:
I canceled my AL.com / The Birmingham News subscription on [date], but I was billed again on [date] for [amount]. Please review the attached confirmation and receipt, confirm the current renewal status, and explain whether the new charge can be reversed under the account policy.
Keep the request focused on dates, receipts, and renewal status. That gives support the information needed to resolve the account without extra back-and-forth.
What to Save
| Item |
Keep until |
| Cancellation confirmation |
The next renewal date has passed |
| Email from Subscriber Services |
Any billing question is resolved |
| Last receipt |
You have confirmed no new charge posted |
| Apple or Google confirmation |
The app-store renewal date has passed |
| Account screenshot |
The subscription no longer shows active renewal |
If you need to cancel for a family member, save proof that you have permission to manage the account. Subscriber Services may require the subscriber name, address, phone, or account email before making changes.
