CheckPeople, founded around 2015, is a service that lets you run background checks and search for public records. Maybe you used it to vet a date from Hinge, kind of like your own personal 'Catfish' investigation, and now you're done with it. Many people cancel to avoid the recurring monthly fee after using the service once. This guide will help you cancel your subscription, which can range from $1.00 to $44.85, and save up to $538 annually. We'll cover how to do it on their website.
How to Cancel CheckPeople on Desktop or Laptop
Canceling your CheckPeople subscription is most reliably done through their website on a computer. The interface is a bit easier to navigate than on a mobile browser.
1 Log In to Your Account
Open your web browser and go to the CheckPeople website. Find the login portal, which is usually at the top right of the page, and enter your email address and password to access your account dashboard.
2 Navigate to Your Membership Area
Once you're logged in, look for a section called 'My Account', 'Dashboard', or 'Membership'. This is where your subscription details are managed. It can sometimes be hidden in a dropdown menu under your name.
3 Find the 'Cancel Subscription' Link
Inside your account settings, search for an option that says 'Cancel Membership', 'Manage Subscription', or something similar. Some users report this link can be a bit hard to find, so look carefully. It might be under a 'Billing' tab.
4 Follow the On-Screen Prompts
The site will likely present you with a few offers to try and keep you subscribed. You'll need to decline these and confirm that you want to proceed with the cancellation. Be persistent and click through until you reach a final confirmation step.
5 Get a Confirmation
After you successfully cancel, you should see a confirmation message on the screen. It's a good idea to take a screenshot of this. You should also receive a confirmation email. If you don't get one within an hour, check your spam folder.
How to Cancel CheckPeople on iPhone (iOS)
You cannot cancel CheckPeople through your iPhone's 'Subscriptions' settings because it's a direct website billing service. You must use a web browser.
1 Open Your Web Browser
CheckPeople manages subscriptions directly through its website, not through Apple's App Store. Open Safari or your preferred browser on your iPhone.
2 Go to the CheckPeople Website and Log In
Navigate to CheckPeople.com and tap the login button. Enter the credentials you used when you first signed up for the service.
3 Access Your Account Settings
Tap on the menu icon (usually three horizontal lines) and find the 'My Account' or 'Membership' section. This is where your subscription information is located.
4 Initiate the Cancellation
Look for a 'Cancel Subscription' or 'Manage Billing' link. Tap it and follow the instructions. You may have to tap through a few screens trying to convince you to stay before you can finalize the cancellation.
5 Confirm Cancellation
Make sure you reach a final confirmation screen. Check your email for a cancellation notice to be certain the process is complete. If you don't see it, the cancellation might not have gone through.
How to Cancel CheckPeople on Android
Since CheckPeople bills you directly, you won't find it in your Google Play subscriptions. The only way to cancel on Android is through their website.
1 Use a Web Browser
CheckPeople subscriptions are not managed through the Google Play Store. You'll need to open Chrome or another web browser on your Android device to cancel.
2 Log In to Your CheckPeople Account
Go to the official CheckPeople website and use the login portal to access your account dashboard with your email and password.
3 Find Your Membership Details
Once logged in, tap the menu icon to find your account settings. Look for a tab labeled 'My Account', 'Billing', or 'Membership'.
4 Locate and Click the Cancel Link
Within your account details, find the option to 'Cancel Membership'. Be prepared to navigate past some retention offers before you can complete the process.
5 Verify the Cancellation
Complete all the steps until you see a message confirming your subscription has been canceled. Always check for a confirmation email afterward to have proof of cancellation.
Cancel CheckPeople by Phone or Email
If you're struggling with the online process, you can try contacting their customer support directly. It's often faster, but you might have to wait on hold.
- Cancel by Phone: Call their customer service at 1-800-267-2122. They are available 24/7. Have your account information, like your email address, ready before you call.
- Cancel by Email: Send a cancellation request to [email protected]. Make sure to include your full name and the email address associated with your account to avoid delays. Response times can vary.
Before You Cancel: What You Should Know
- Refunds: CheckPeople generally does not offer prorated refunds. If you cancel, your service will continue until the end of the current billing period, but you won't get money back for the unused time.
- Data and Reports: Once your subscription ends, you will lose access to any reports you have saved or viewed. Your personal data will likely be retained by the company according to their privacy policy.
- Pausing Subscription: There is no option to pause your CheckPeople membership. You can only cancel it and sign up again later if you need the service.
Having Trouble Cancelling Your CheckPeople Subscription?
Sometimes things don't go as planned. If you're having issues, here are a few things to try:
- Log In on a Desktop: The cancellation process is often much smoother on a desktop computer than on a mobile browser. Weirdly, this seems to solve a lot of problems.
- Clear Your Browser Cache: Old data stored in your browser can sometimes cause glitches. Try clearing your cache and cookies, or use an incognito/private browsing window to log in and cancel.
- Check for Third-Party Billing: While unlikely for CheckPeople, always double-check that you weren't billed through a service like PayPal. If so, you might need to cancel the recurring payment authority there as well.
- Contact Support Directly: If the website is giving you an error or you're stuck in a loop, just call them at 1-800-267-2122. It's often the quickest way to resolve the issue when the online system fails.
Subscription Plans and Pricing (2025)
| Plan | Price (USD) | Details |
|---|---|---|
| 5-Day Trial | $1.00 | Access to unlimited searches and reports for 5 days. Automatically renews into the Monthly Membership if not cancelled. |
| Monthly Membership | $28.37 / month | Unlimited background reports, criminal records, and other searches. Billed monthly. |
| Power User (Quarterly) | $14.86 / month | Same features as the monthly plan, but billed as a lump sum of $44.58 every three months for a lower monthly equivalent rate. |
How Pine AI Can Help You Cancel Your CheckPeople Subscription
Tired of navigating confusing menus and waiting on hold? Let Pine AI handle it. We can cancel your CheckPeople subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing future charges.
Frequently Asked Questions about CheckPeople
Can I unsubscribe from CheckPeople anytime?
Can I get a refund from CheckPeople if I forgot to cancel?
How do I know my CheckPeople subscription is cancelled?
How long does it take for CheckPeople to cancel?
What else should I know before I cancel my CheckPeople subscription?
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How does Pine AI work with CheckPeople to cancel my subscription?
David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
