Truthfinder has been digging up public records since 2015, but maybe you are done playing detective like you are in Only Murders in the Building. Subscriptions range from $4.99 to $29.73 monthly, so cancelling could save you over $350 a year. You can cancel on Desktop, Android, or iOS. Visit Truthfinder. With over 1,200 complaints on the Better Business Bureau in the last three years, you aren't alone in feeling frustrated. Users frequently report "billing issues" and "difficulty cancelling" on Pissed Consumer. Recent price hikes have only added fuel to the fire. It is time to stop the charges.
How to Cancel Truthfinder on Desktop or Laptop
Most users sign up directly through the website. This is the most reliable way to kill the subscription at the source.
How to Cancel Truthfinder on Android
If you subscribed via the app, you must cancel through Google Play. Deleting the app does nothing.
How to Cancel Truthfinder on iPhone (iOS)
Apple handles billing for in-app purchases. You have to stop it in your Apple ID settings.
Cancel Truthfinder by Phone
If the online buttons are hiding from you (it happens), you can call them.
- Phone Number: (800) 699-8081
- Hours: Monday to Friday, 7:00 AM to 4:00 PM PT (10:00 AM to 7:00 PM ET)
Be prepared for a hold time. Have your account email and phone number ready before you dial.
What is Truthfinder Cancellation Policy
Truthfinder operates on a recurring subscription model. You can cancel at any time, but here is the kicker: no refunds. If you cancel three days after your renewal, you just paid for the whole month. Your access will continue until the end of the current billing cycle. They are strict about this. Complaints on the BBB often cite this exact policy as a major pain point.
Before You Cancel Truthfinder: What You Should Know
Will my data be deleted?
No. Cancelling the subscription just stops the billing. Your account remains active unless you specifically request deletion via their privacy center.
Can I pause instead?
Yes, they often offer a pause option during the cancellation flow to keep you hooked. If you just want to stop paying, ensure you click Cancel, not Pause.
Best time to cancel?
At least 24 hours before your renewal date. Do not wait until the last minute.
Having Trouble Cancelling Your Truthfinder Subscription?
Still seeing charges? Try these fixes:
- Check Third-Party Billing: Did you pay via PayPal? You might need to cancel the recurring payment inside your PayPal account settings.
- Browser Issues: If the cancel button is greyed out or missing, try opening the site in an Incognito/Private window.
- Forgot Login: Use the "Forgot Password" link. You cannot cancel if you cannot get in.
- Call Them: If the website is glitching, call (800) 699-8081 immediately to leave a paper trail.
Subscription Plans and Pricing (2025)
| Plan Type |
Cost |
Details |
| People Search (1 Month) |
~$28.05 / mo |
Standard background checks. Recurring monthly. |
| People Search (2 Months) |
~$23.28 / mo |
Billed as a lump sum (~$46.56) every two months. |
| Reverse Phone Lookup |
~$4.99 / mo |
Limited to phone number lookups only. |
| PDF Report Fee |
~$3.99 / ea |
Downloadable reports often cost extra. |
How Pine AI Can Help You Cancel Your Truthfinder Subscription
