Intelius has been digging up public records since 2003, but maybe your Only Murders in the Building detective phase is finally over. With plans costing between $24.86 and $34.95 per month, canceling now saves you up to $420 annually. You can cancel on desktop, iOS, or Android. Visit Intelius here. Pissed Consumer lists over 1,000 complaints in the last 3 years, mostly flagging "unauthorized charges" and "impossible cancellation loops." It is frustrating. With recent privacy crackdowns making headlines, dumping data brokers is trending. If you are done paying for old addresses, here is how to stop the billing.
How to Cancel Intelius on Desktop
Most users report that the desktop site is the most reliable way to cancel. The mobile site can be glitchy.
How to Cancel Intelius on iPhone (iOS)
If you subscribed via the Intelius app on your iPhone, Apple handles the billing.
How to Cancel Intelius on Android
This only works if you purchased the subscription through the Google Play Store.
Cancel Intelius by Phone or Email
If the online buttons are not working (which happens more often than it should), you can contact them directly.
- Phone: Call (888) 245-1655. Their hours are usually Monday to Friday, 7:00 AM to 4:00 PM PST. Prepare for hold music.
- Email: Send a request to support@intelius.com. Include your full name, the email address associated with the account, and a clear statement that you want to cancel immediately.
What is Intelius Cancellation Policy
Intelius operates on a strict "no refunds" basis for the most part. If you cancel in the middle of a billing cycle, you will retain access to the service until the cycle ends, but you will not get your money back for the remaining days. Pissed Consumer reviews frequently mention users being charged immediately after a trial period ends without warning. You must cancel before the trial expires (usually 7 days) to avoid the full monthly charge. It is cutthroat.
Before You Cancel Intelius: What You Should Know
Canceling your subscription stops the billing, but it does not remove your data from their database. Intelius is a data broker. If you want your personal information removed from their search results, you have to go through a separate "Opt-Out" or "Data Suppression" process on their website. Also, double-check your bank statement after canceling. Zombie charges are a real complaint people have.
Having Trouble Cancelling Your Intelius Subscription?
Stuck in a loop? Try these troubleshooting tips:
- Check Third-Party Billing: Did you pay via PayPal or Roku? You might need to cancel directly through those platforms instead of the Intelius site.
- Use Desktop: The mobile browser version of their site often hides the cancel button. Switch to a laptop.
- Clear Cache: Sometimes the "Cancel" button is grayed out due to browser cookies. Try Incognito mode.
- Call Them: If the website is throwing errors, call (888) 245-1655. Record the confirmation number they give you.
Subscription Plans and Pricing (2025)
| Plan Type |
Cost |
Details |
| Trial Offer |
~$0.95 - $1.95 |
Usually lasts 5-7 days. Auto-renews to full price. |
| People Search Plus |
~$24.86 / mo |
Standard background reports. |
| Reverse Phone Lookup |
~$34.95 / mo |
Includes phone number data. |
| Premier Membership |
~$29.95 / mo |
Bundled services. |
How Pine AI Can Help You Cancel Your Intelius Subscription
