Trying to get in touch with Balance of Nature can feel like a bit of a chore, especially if you're dealing with common frustrations like billing disputes or trying to figure out how to cancel a subscription. Many customers on sites like the Better Business Bureau have shared these exact issues. Whether you heard about the supplements on a popular talk show or are just trying to manage your account, getting a straight answer shouldn't be this hard. You can generally contact them by phone or email, and their official site is Visit Balance of Nature. This guide will walk you through the best ways to reach them without losing your cool.
Different Ways to contact Balance of Nature
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-800-246-8751 (Mon-Fri, 8 AM - 5 PM MT) | Urgent issues, cancellations, billing questions |
| [email protected] | Non-urgent inquiries, documentation | |
| Mailing Address | Balance of Nature, 1568 E. 220 N. St. George, UT 84790 | Formal correspondence, official notices |
Customer Support Channels
📞 Phone Support
Getting a human on the line is usually the most direct way to solve problems with Balance of Nature. Be prepared for potential wait times during peak hours.
| Department | Phone Number | Hours (Mountain Time) |
|---|---|---|
| Customer Service | 1-800-246-8751 | Monday - Friday, 8:00 AM - 5:00 PM |
📧 Email Support
Email is an option if your issue isn't time-sensitive. It's good for keeping a paper trail of your conversation.
| Purpose | Email Address | Notes |
|---|---|---|
| General Inquiries | [email protected] | Response can take 1-3 business days. |
💬 Live Chat or Website Bot
As of early 2024, Balance of Nature does not offer a live chat feature on their main website. You have to either call or email them, which feels a bit dated, honestly.
📱 In-App Support
Balance of Nature does not currently have a mobile app for account management or customer support.
Estimated Response Times from Balance of Nature
| Method | Expected Wait Time |
|---|---|
| Phone | 5-25 minutes (can be longer during peak times) |
| 1-3 business days |
Tips to Reach Support Faster from Balance of Nature
- Call during off-peak hours. Try calling right when they open (8 AM MT) or mid-week (Tuesday-Thursday) to avoid the Monday rush.
- Have your info ready. Don't make them wait while you search for your account number. See the next section for what you'll need.
- Be clear and concise. Know exactly what you need to ask before you call. State your problem and what you want as a resolution right away.
- Press '0' repeatedly. Sometimes, mashing the '0' key or saying "representative" can help you bypass the automated phone menu faster. Your mileage may vary.
Before You Call: What to Have Ready
Seriously, don't waste your own time. Before you even dial, get these things together and put them on a sticky note next to your phone. They will ask.
- Your Full Name and Address: The one associated with your account.
- The Email You Signed Up With: They use this to look you up.
- Your Customer or Order ID: This is a big one. Find it in your confirmation email. It speeds everything up.
- The Last 4 Digits of Your Credit Card: They often use this for security verification, especially for billing questions or cancellations.
Where to Quickly Solve Problems with Balance of Nature
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling Your Subscription | Phone Support (1-800-246-8751) | There is no online cancellation button. You must call and speak to a person to cancel. Be firm and ask for a confirmation email. |
| A Billing Error or Refund Request | Phone Support (1-800-246-8751) | Have the transaction date and amount from your bank statement ready. Phone agents are the only ones who can process refunds. |
| Updating Your Shipping Address | Phone Support (1-800-246-8751) | Call at least a week before your next shipment is scheduled to go out to avoid it being sent to the wrong place. |
| Filing a Formal Complaint | Phone Support (Ask for a Supervisor) | Calling is better than email for complaints. It creates a more immediate record and allows you to gauge their response in real-time. |
Additional Helpful Links for Balance of Nature
How Pine AI Can Help You Save Time Contacting Balance of Nature
Tired of waiting on hold just to cancel a subscription? It's a common frustration. Pine AI handles the entire cancellation process for Balance of Nature for you. No phone calls, no scripts, no hassle. We securely manage the communication so you can save time and get on with your day. Let us deal with customer service for you.
Frequently Asked Questions about Balance of Nature
What's the fastest way to contact Balance of Nature?
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What's the quickest way to cancel a subscription with Balance of Nature?
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Can I pause my Balance of Nature subscription instead of canceling?
Sophia Rodriguez
Food & Meal Prep Content Editor
Sophia Rodriguez, a former chef with a degree in Nutrition, has worked with leading meal kit companies to improve ingredient sourcing. She is the Food & Meal Prep Content Editor at Pine AI, where she develops step-by-step guides on food planning, grocery subscriptions, and kitchen efficiency tools. With over a decades experience in the culinary industry and nutrition-focused research, Sophia now specialises in helping readers save time, reduce food waste, and get the most value from meal prep services.
