What's the fastest way to contact Daily Harvest?

Text them. Seriously. Their email queue can get long, so texting is usually the fastest for a simple issue.

How do I file a complaint about Daily Harvest?

If their regular support isn't cutting it, take it to the Better Business Bureau (BBB) or post on their social media. A public complaint on Twitter (now X) or Instagram sometimes gets a better response.

Where can I find my account detail number for Daily Harvest?

You don't really have an 'account number'. They identify you by the email address you signed up with. Just make sure you know which one you used.

How long does it take for Daily Harvest to get back to me?

Plan on waiting. Email can easily take a day or two, sometimes longer if they're busy. Texting is supposed to be faster, but it's not instant, so don't expect a real-time conversation.

What's the quickest way to cancel a subscription with Daily Harvest?

Do it yourself online. It's faster. I tried emailing once to cancel and they replied three days *after* my next box had already shipped, which was just fantastic. Log into your account, find the 'Manage Plan' section, and keep clicking until you see the final cancel option.

How do I raise a complaint to Daily Harvest?

Start with an email. Be super clear. Use a subject line like 'Formal Complaint Regarding Order #12345' so it doesn't get lost in the shuffle. If you get a generic response, reply back asking to escalate the issue to a manager; I had to do this when my box arrived half-thawed and the first agent just offered me a 10% coupon.

What about the Tara flour recall from 2022?

That was a mess. They have an official page for it, but it's buried. Your best bet is to directly email `hello@daily-harvest.com` with 'Tara Recall Inquiry' in the subject line if you think you were affected, because navigating their help center for that specific issue feels like a maze designed to make you give up.

How to Contact Daily Harvest Customer Service

Different Ways to contact Daily Harvest

Contact Method	Details & Availability	Best For
Email	`[email protected]`	Non-urgent issues, order problems, detailed feedback
Website Chatbot	Available 24/7 on their website (escalates to live agent during business hours)	Quick questions, technical support, order tracking
In-App Support	Via the 'Help' section in the iOS & Android apps	Managing your account on the go
Social Media	Direct Message on Instagram or X (formerly Twitter)	Getting a faster public response, general questions

Customer Support Channels

📞 Phone Support

Daily Harvest does not list a public phone number for general customer support. It's a common frustration mentioned online. For specific, complex issues, they might provide a number after you've already initiated contact through another channel, but you can't just call them directly.

📧 Email Support

Purpose	Email	Notes
General Inquiries	`[email protected]`	This is their main support channel. Expect a response in 1-2 business days.
Press Inquiries	`[email protected]`	For media and press only.

💬 Live Chat or Website Bot

Their chatbot, the 'Harvest Helper', is your first stop on the website.

Where to access: Click the chat bubble on the bottom right of the Daily Harvest website.
Steps to access: Just click the icon and start typing your question.
Types of problems it handles: It can answer basic questions about ingredients, delivery, and account management.
Escalation: If the bot can't help, it will transfer you to a live agent during their business hours, which are typically standard weekday hours, Eastern Time.

📱 In-App Support

Platform: Available on both iOS and Android.
Steps to contact: Navigate to your 'Account' tab, then find the 'Help' or 'Contact Us' section. This usually opens a web view that connects you to the same email or chat support system as the website.

Estimated Response Times from Daily Harvest

Method	Expected Wait Time
Phone	Not Applicable (No public number)
Email	24 - 48 business hours
Live Chat	5 - 15 minutes (during business hours)
In-App	24 - 48 business hours (same as email)

Tips to Reach Support Faster from Daily Harvest

Use the live chat during off-peak hours. Try mid-morning on a Tuesday or Wednesday, not Monday morning.
Be incredibly specific in your first message. Include your order number, the name of the item, and a clear description of the problem.
Attach photos if you can. For any quality issues, a picture is worth a thousand words and speeds things up immensely.
If email is slow, send a polite follow-up. After 48 hours, a simple reply to your original email can bump it up in the queue.
Try a public message on social media. Sometimes a public post on X or Instagram gets a quicker response if you're not getting traction through email.

Before You Call: What to Have Ready

Okay, so you can't really call them, but the same rules apply for getting a fast resolution via chat or email. Don't waste your time going back and forth. Have this stuff ready.

The email address associated with your account. This is the first thing they'll ask for.
Your most recent order number. If your issue is about a specific delivery, find this in your order history first.
The exact name of the product(s) in question. Don't just say 'the smoothie,' say 'the Strawberry + Peach Smoothie.'
Photos of the issue. If a cup arrived damaged or the food looks off, snap a picture. It's basically required for them to issue a credit.

Where to Quickly Solve Problems with Daily Harvest

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A damaged or incorrect item	Email (`[email protected]`)	Attach a clear photo of the item and the box it came in. This is the fastest way to get a credit; they almost never ask for more proof if you have a good photo.
Skipping a delivery or changing frequency	Your Account Dashboard (Self-Service)	Do this yourself online before the weekly cutoff (usually Sunday at 6 p.m. ET). It's instant and way faster than asking an agent to do it.
A general billing question	Live Chat (during business hours)	A live agent can look up your billing history faster than going back and forth over email.
Canceling your subscription	Your Account Dashboard (Self-Service)	You can cancel directly in your account settings. Weirdly, some users report having to click the confirmation button twice for it to register.
Technical glitches with the app/website	Live Chat	You can copy and paste error messages, and they can troubleshoot with you in real-time.

Additional Helpful Links for Daily Harvest

How Pine AI Can Help You Save Time Contacting Daily Harvest

Tired of navigating menus and waiting for replies? Let Pine AI handle it. We can manage your Daily Harvest subscription, including canceling it for you, without the headache. Our service is secure, fast, and designed to save you from the frustration of customer support. Connect your account and let us take care of the rest.

Frequently Asked Questions about Daily Harvest

Sophia Rodriguez

Food & Meal Prep Content Editor

Sophia Rodriguez, a former chef with a degree in Nutrition, has worked with leading meal kit companies to improve ingredient sourcing. She is the Food & Meal Prep Content Editor at Pine AI, where she develops step-by-step guides on food planning, grocery subscriptions, and kitchen efficiency tools. With over a decades experience in the culinary industry and nutrition-focused research, Sophia now specialises in helping readers save time, reduce food waste, and get the most value from meal prep services.